Summary
Overview
Work History
Skills
Timeline
Server

Cassandra Vig

Apple Valley,CA

Summary

Dynamic professional with a proven track record in loss prevention and customer service excellence, honed across roles at Ipsos Interactive Services and other leading companies. Expert in financial management and conflict resolution, I've significantly enhanced team performance and customer satisfaction. Skilled in driving process improvements and maintaining high security and organizational standards.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level mystery shop position. Ready to help team achieve company goals.

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

14
14
years of professional experience

Work History

Mystery Shopper & Auditor

Ipsos Interactive Services
07.2022 - Current
  • Shopped competition regularly to identify value offerings.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Recorded accurate and efficient records in customer database.
  • Contributed to team objectives in fast-paced environment.
  • Maintained current knowledge of evolving changes in marketplace.
  • Met existing customers to review current services and expand sales opportunities.
  • Consulted with businesses to supply accurate product and service information.
  • Kept detailed records of daily activities through online customer database.
  • Selected correct products based on customer needs, product specifications and applicable regulations.

Delivery Driver & Shopper

Spark
06.2022 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.

Tax Preparer

Jackson Hewitt & H& R Block
09.2020 - 12.2022
  • Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Offered clients recommendations to reduce tax liabilities.

Cash Control Manager

Splash Kingdom Waterpark & Trampoline Park
05.2011 - 10.2019
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Managed and motivated employees to be productive and engaged in work.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Skills

  • Troubleshooting
  • Guest issue resolution
  • Organization
  • Process improvement
  • Customer service standards
  • Sales
  • Stress tolerance
  • Verbal communication
  • Multitasking
  • Business administration
  • Schedule preparation
  • Stakeholder management
  • Financial management
  • Conflict resolution
  • Work prioritization
  • Performance management
  • Coaching and mentoring
  • Risk management
  • Cash control accuracy
  • Loss control
  • Interviews and interrogations
  • Security measures
  • Loss prevention expertise
  • Fraudulent activities investigations
  • Loss prevention goals monitoring
  • Staff leadership
  • Incident reporting
  • Store audits
  • Vendor relations
  • Loss prevention strategies

Timeline

Mystery Shopper & Auditor

Ipsos Interactive Services
07.2022 - Current

Delivery Driver & Shopper

Spark
06.2022 - Current

Tax Preparer

Jackson Hewitt & H& R Block
09.2020 - 12.2022

Cash Control Manager

Splash Kingdom Waterpark & Trampoline Park
05.2011 - 10.2019
Cassandra Vig