CASSANDRA VILLALOBOS
Davenport
Summary
Authorized to work in the US for any employer Highly organized and detail-oriented administrative professional excels in office management and special projects. Resourceful and adaptive team leader with expertise in project management, financial tracking, customer relationship management and marketing.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Supervisor/Wellcare
Health Plan One-Remote
08.2021 - 05.2023
- Trained staff to provide excellent customer service to challenging customers.
- Completed leaves of absence, time off requests and department transfers.
- Resolved customer complaints and answered customers questions regarding policies and procedures
- Developed and implemented procedures pertinent to successful and efficient operation of sales and customer service department.
- Trained and instructed employees in job duties or company policies, arranging for training when needed.
- Assisted customer service representatives in troubleshooting orders requiring special handling.
- Monitored team of 50 Customer Services Representatives to assess knowledge, tone and adherence to company policy.
- Coordinated schedule to maintain appropriate staff coverage.
- Oversaw daily operations of 3 department through combination of careful planning and troubleshooting.
Administrator/ Financial Director
Tampa Bay Academy-Tampa Bay Church MI
06.2016 - 08.2021
- Handling relations with parents, students, employers, and the community
- Managing budgets and ensuring financial systems are followed
- Overseeing record-keeping
- Supervising, and motivating faculty including teachers and auxiliary staff
- Contributing to policy and planning
- Purchasing goods and equipment, as required, and processing invoices
- Organizing and facilitating a variety of educational or social activities
- Evaluate the completed applications and make the final decision in admitting students
- Oversee and coordinate application examinations and interviews with prospective students
- Recruit, hire, dismiss, and train staff
- Communicate with parents
- Lead practices for achievement of high academic standards
- Monitor financial affairs, including budgets and purchasing of school expenses
- Conduct teacher and staff evaluations to ensure proper implementation of curriculum
- Represent and maintain school image and reputation
- Adjudicate appropriate discipline for delinquent students
- Support faculty with training, enrichment, and goal-setting
- Complete job functions on computers using online communications, spreadsheets, word processors, and other automated tools
- Communicate with parents regarding failing grades or disciplinary issues
- Supervise care of the facility for safety and quality of physical condition
- Ensure compliance with local, state, and federal standards
- Attend school-related events
- Prepare for the upcoming school year during the summer
- Account payable and receivable
Administrative Assistant
Gonzalez Law Firm
02.2012 - 03.2014
- Writing and editing e-mails, drafting memos, and preparing communications on the executive’s behalf
- Maintaining comprehensive and accurate records
- Performing minor accounting duties
- Organizing meetings, including scheduling, sending reminders, and organizing catering when necessary
- Answering phone calls in a polite and professional manner
- Welcoming visitors and identifying the purpose of their visit before directing them to the appropriate department
- Managing the executive’s calendar, including making appointments and prioritizing the most sensitive matters.
Education
B.S - Business Administration
Universidad Interamericana De Puerto Rico
Aguadilla, PRSkills
- Business Development
- Phone Etiquette
- Budgeting
- Purchasing
- Filing
- Clerical experience
- Human resources
- Administrative Experience
- Microsoft Outlook
- Office Management
- Event Planning
- Office experience
- Childcare
- Interviewing
- Front desk
- Customer service
- Contracts
- Bilingual
- Microsoft Excel
- Computer skills
- Analysis skills
- Salesforce
- Microsoft SharePoint
- Accounts Receivable
- Accounts Payable
- Social media management (8 years)
- Social media marketing (8 years)
- Communication skills
- Time management
- Microsoft Powerpoint
- Organizational skills
- Google Suite
- Personal assistant experience
- Mobile applications
- Literacy education
- Windows
- Data entry
- Credit card payment processing
- Inbound and Outbound Calling
- Problem-solving abilities
- Microsoft Office expertise
- Certified Notary Public
- Goal-Oriented
- Staff Management
- Employee Motivation
- Training and mentoring
Certification
- Notary Public State of Florida
Languages
Spanish
Native or Bilingual
Timeline
Supervisor/Wellcare
Health Plan One-Remote
08.2021 - 05.2023
Administrator/ Financial Director
Tampa Bay Academy-Tampa Bay Church MI
06.2016 - 08.2021
Administrative Assistant
Gonzalez Law Firm
02.2012 - 03.2014
B.S - Business Administration
Universidad Interamericana De Puerto Rico
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