Cassandra Warren
TAV Houston
Montgomery,TX
1
Certification
7
years of professional experience
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Work History
Pool Bartender
4 Months- Crafted and served a diverse range of cocktails and beverages to enhance guest experiences all while being under extreme conditions, such as hot weather and high volume.
- Maintained cleanliness and organization of the bar area to ensure efficient workflow.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Trained new bartenders on menu items, drink preparation techniques, and safety protocols.
- Increased repeat clientele through friendly interactions and personalized recommendations.
- Contributed ideas to marketing campaigns for special events or promotions at the poolside bar.
Head Coach
1 Year 10 Months- Developed athletes' skills through personalized coaching, resulting in higher individual achievements.
- Organized and led practices and scrimmages to increase competitive attitude and skills.
- Provided guidance and mentorship to volleyball athletes to help reach full potential.
- Fostered a positive team environment with clear communication and motivational techniques.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
Bartender/server
4 Months- Provided exceptional customer service, ensuring timely order fulfillment and guest satisfaction.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Bartender
5 Months- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Bartender Trainer
4 Years- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Handled high volume crowds, anywhere from banquet bartending to concerts.
- Streamlined inventory management systems for improved tracking of supplies, reducing waste, and ensuring timely restocking of essential items.
- Maintained high levels of cleanliness throughout the bar area by enforcing strict sanitation guidelines among staff members.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Engage with liquor representatives in order to bring in new drinks to the menu.
- Developed innovative drink recipes that became popular among patrons, boosting sales and enhancing the establishment''s reputation.
Server
1 Year 1 Month- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Ice Rink Attendant
1 Year 3 Months- Streamlined rental process by efficiently fitting customers with appropriate skate sizes, ensuring comfort and safety on the ice.
- Improved skater safety by regularly inspecting rental equipment for defects or damages.
- Managed large crowds effectively during busy holiday seasons while maintaining orderliness within the facility.
- Maintained cleanliness of facility by performing janitorial duties such as sweeping, mopping, and sanitizing surfaces as needed.
- Assisted customers in entering and exiting the ice, providing balance support and general directions.
Retail Sales Associate
5 Months- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma
- Completed AP course in Environmental Science, as well as Physics
- 3.82 weighted GPA
Skills
Customer service and client relations
Time management and multitasking
Communication skills
Strategic planning
Sales and upselling
High-volume and fast-paced environments
Critical thinking under pressure
Highly reliable
Team player attitude
Cleanliness and hygiene
Service-oriented mindset
New hire training
Recipe and menu memorization
Certification
- TABC and Food Handler Certified
- SafeSport Certified
References
Haley Bowers
Manager at Mahoney's
713-492-7315
Trudi Collins
Manager/Supervisor at Margaritaville
936-217-0529
Ray Hedden
Director/Admin. at TAV Houston
281-772-3147
Bill Reynolds
Developmental Director/Admin. at TAV Houston
979-220-0137
Timeline
Pool Bartender
HEI Hotels
03.2026 - CurrentRead More
Bartender/server
Amoré Fine Dining
09.2025 - 01.2026Read More
Bartender
Margaritaville
04.2025 - 09.2025Read More
Head Coach
TAV Houston
09.2024 - CurrentRead More
Bartender Trainer
Mahoneys
02.2021 - 02.2025Read More
Server
Tailgators Bar & Grill
03.2020 - 04.2021Read More
Ice Rink Attendant
Spectrum
11.2019 - 02.2021Read More
Retail Sales Associate
Pacsun
08.2019 - 01.2020Read More
The Woodlands College Park
High School Diploma
Read More