Summary
Overview
Work History
Education
Skills
Work Availability
Languages
Websites
Timeline
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Cassandra Watson

Summary

Systematic Administrative Assistant with over 15 years of experience in government office settings. Hardworking team-player with expertise in customer service and office support. Responsible, punctual and capable of working with little to no supervision.

Overview

18
18
years of professional experience

Work History

Executive Secretary

St. James Municipal Corporation
Montego Bay, Jamaica
03.2001 - 05.2019
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Carefully transcribed phone messages and relayed to appropriate personnel within 5 minutes of each call.
  • Organized and updated schedules for more than 2 executives.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Created PowerPoint presentations for business development purposes.
  • Offered office-wide micro software support and training, including troubleshooting issues and optimizing usage.
  • Scheduled office meetings and client appointments for team of 20 or professional staff.
  • Drafted professional business memos, letters and marketing copy to support business objectives and growth.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors.
  • Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.

Acting Director of Administration

St. James Municipal Corporation
Montego Bay , Jamaica
10.2018 - 03.2019
  • Developed team communications and information for human resource management and heads of department meetings.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Supervised 4 junior Secretaries in providing excellent customer service to callers requiring assistance for administrative and other issues.
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
  • Worked with CEO to resolve staff related problems, improve operations and provide exceptional customer service.

Education

Certificate - Human Resources Management

University College of the Caribbean
03.2019

Skills

  • Travel coordination
  • Documentation and reporting
  • Office management
  • Personable and outgoing
  • Documents filing
  • Data entry
  • Internal communications
  • Answering incoming calls
  • Attendance record management
  • Punctual
  • Mail distribution
  • Organizing mail
  • Appointment setting
  • Administrative support
  • Attention to detail
  • Articulate and well-spoken

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Full Professional

Timeline

Acting Director of Administration

St. James Municipal Corporation
10.2018 - 03.2019

Executive Secretary

St. James Municipal Corporation
03.2001 - 05.2019

Certificate - Human Resources Management

University College of the Caribbean

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Cassandra Watson