Summary
Overview
Work History
Education
Skills
Timeline
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Cassandra Watt

Channelview,TX

Summary

Productive Call Center Representative with 4 years of experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Recognized for consistently earning top customer satisfaction ratings.

Overview

12
12
years of professional experience

Work History

Administrative Assistant

Eastview Health Care
Channelview, TX
06.2021 - Current
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Inventoried and ordered supplies for office.
  • Coordinated appointments, meetings and conferences.

Bail Bond Agent

Country Bonding
Houston, TX
03.2016 - 05.2021
  • Calculated and collected payments from clients according to payment plan agreements.
  • Secured bonds for defendants by processing payments.
  • Organized paperwork related to bonds and ensured accuracy of all documents.
  • Communicated regularly with clients via phone calls or emails regarding their case status updates.
  • Performed background and credit checks on defendants to assess repaying bail bonds.
  • Drafted letters, contracts, affidavits, and other legal documents related to bail bonds.
  • Developed and maintained relationships with clients to determine their financial status for bail bond applications.

Call Center Representative

Alorica
Houston, TX
02.2012 - 02.2016
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.

Education

High School Diploma -

Spring High School
Spring, TX
05-2006

Skills

  • Data Entry
  • Payment Processing
  • Customer Service
  • Call Control
  • Quality Assurance
  • Complaint Resolution
  • Technical Support
  • Account Updating

Timeline

Administrative Assistant

Eastview Health Care
06.2021 - Current

Bail Bond Agent

Country Bonding
03.2016 - 05.2021

Call Center Representative

Alorica
02.2012 - 02.2016

High School Diploma -

Spring High School

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Cassandra Watt