Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Rewards
Timeline
CustomerServiceRepresentative

Cassandra S. Weaver

Supervisor-Business Analysis
Largo,FL

Summary

Quick-thinking supervisor with four years of experience guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.

Overview

18
18

Years of professional experience

5
5

Years of post-secondary education

4
4

Years of leadership experience

9
9

Years of analytical experience

Work History

Supervisor-Business Analysis

Centene
Tampa, FL
12.2017 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Hired, trained and mentored staff to maximize effectiveness.
  • Oversaw and optimized work of up to 22 Data Production Analysts and Business Analysts performing high-quality configuration work.
  • Evaluated report data to proactively adjust and enhance configuration operations.
  • Prepared and recommended long-range plans for development of my assigned configuration teams.
  • Achieved goal of 98% of all assigned inventory loaded within stated loading goals and a stretch goal of 95% completed within a shortened timeframe, providing expedient and accurate results in a shorter timeframe than expected.
  • Boosted assigned group production 125% by devising and deploying improved script based load approach.

Senior Configurations Specialist

WellCare
Tampa, FL
08.2014 - 12.2017
  • Co-developed and implemented a process within organization to prioritize and streamline productivity and achieve superior results.
  • Tested, developed, and created documentation for process to complete end-to-end processing for flat files for operations which increased productivity by 12%.
  • Facilitated training classes for business partners regarding new and updated practices including the streamlined provider load process.
  • Trained newer team members in configuration and scripting processes with proven productivity and quality results.
  • Coordinated with leadership to create, develop, improve, and maintain processes for strategic high impact results.
  • Partnered with Corporate Initiatives team to test updates and deployments for configurations programs and software.
  • Developed strategy on identifying key production employees to focus on daily SLA requirements.
  • Developed flowcharts and diagrams to describe and lay out logical operational steps.
  • Collaborated closely with upper management to drive strategy through development and implementation of new processes.

Field Representative/Panel Support Associate/SE Region Employee Resource Group Lead

Nielsen Media Research
Oldsmar, FL
10.2011 - 08.2014
  • Designed and managed training programs for new team members.
  • Created new processes and suggested process improvement for analysis team.
  • Utilized fee schedules to determine appropriate incentive payment for panel member homes.
  • Responsible for the organization, growth, and development of all SE Region PRIDE Employee Resource Groups (ERG).
  • Organized and managed PRIDE leadership council for Tampa Global Information and Technology Center membership.
  • Oversaw and managed all assigned global ERG teams for the Employee Resource Group Experience.
  • Coordinated to successfully deploy global initiatives for the PRIDE ERG to advance visibility, engagement, and membership through office locations worldwide.

Human Resources Clerk/American Heart Association Class Coordinator

Coeur d'Alene Casino Resort Hotel
Worley, ID
06.2008 - 06.2011
  • Partnered with senior leadership to establish and develop revised job descriptions that incorporated tribal, federal, and OSHA information along with job requirements and duties.
  • Acted as staff member advocate, encouraging and supporting the Human Resource director to identify and resolve conflicts.
  • Organized and executed the employee random drug testing program.
  • Conducted AHA trainings for all casino staff.
  • Organized and developed training team for instructional classes.
  • Facilitated all assigned new hire trainings.

Finance Vice President/Student Services Representative

Associated Students of Eastern Washington University
Cheney, WA
09.2006 - 06.2008
  • Responsible for reviewing all budgets submitted to the student government against university, state, and federal allowable schedules and determining appropriate funding level percentages of a $1.4 million budget.
  • Oversaw a cabinet staff of 6 with an additional assistant dedicated solely to financial reviews and activities.
  • Maintained records of performance, attendance, and accomplishments of cabinet staff to ensure completion and compliance with responsibilities.
  • Organized and led training for cabinet staff and council members as well as training for incoming council members.
  • Conducted reviews and performance counseling for cabinet staff members.
  • Planned and conducted quarterly team building activities and retreats.
  • Facilitated financial and other assigned committee meetings.
  • Conducted budgetary review meetings.
  • Ensured adherence to requirements and guidelines for recipients of funds.

Education

Finance, Business, And General Education

Eastern Washington University
Cheney, WA
04.2006 - 06.2008

Certificate in Medical Transcription -

Spokane Community College
04.2001 - 06.2002

High School Diploma -

Liberty High School
Spangle, WA
09.1993 - 06.1997

Skills

Operations analysis

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Accomplishments

  • Supervised team responsible for loading Tennessee/Arkansas/Mississippi/Alabama providers when expanding from one line of business to eight distinct lines of business market wide.
  • Collaborated with IT team in the development of the PACT tool for configurations.
  • Supervised team responsible for loading medicare provider data and contract configuration when expanding from 8 Illinois counties to all 102 counties statewide.
  • Documented and resolved issue tracking employee productivity in PCA throughout work day leading to increased production visibility and associated output.

Software

Microsoft Word

Microsoft Access

Microsoft Outlook

Microsoft Excel

Xcelys

PCA

SQL

Rewards

  • Twenty-seven WellCare Champion Awards
  • Employee of the Month for WellCare Professional Configurations September 2017
  • Employee of the Month for Nielsen Panel Analytics March 2014
  • Platinum Leadership Award for Nielsen ERG Leadership 2013
  • Fifteen Nielsen Values Awards
  • Silver Eagle Employee Award for Coeur d'Alene Casino 2010

Timeline

Supervisor-Business Analysis

Centene
12.2017 - Current

Senior Configurations Specialist

WellCare
08.2014 - 12.2017

Field Representative/Panel Support Associate/SE Region Employee Resource Group Lead

Nielsen Media Research
10.2011 - 08.2014

Human Resources Clerk/American Heart Association Class Coordinator

Coeur d'Alene Casino Resort Hotel
06.2008 - 06.2011

Finance Vice President/Student Services Representative

Associated Students of Eastern Washington University
09.2006 - 06.2008

Finance, Business, And General Education

Eastern Washington University
04.2006 - 06.2008

Certificate in Medical Transcription -

Spokane Community College
04.2001 - 06.2002

High School Diploma -

Liberty High School
09.1993 - 06.1997

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Cassandra S. WeaverSupervisor-Business Analysis