Microsoft Word
Years of professional experience
Cassandra S. Weaver
Supervisor-Business Analysis
Largo,FL
Summary
Quick-thinking supervisor with four years of experience guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Overview
18
18
5
5
Years of post-secondary education
4
4
Years of leadership experience
9
9
Years of analytical experience
Work History
Supervisor-Business Analysis
Centene
Tampa, FL
12.2017 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Hired, trained and mentored staff to maximize effectiveness.
- Oversaw and optimized work of up to 22 Data Production Analysts and Business Analysts performing high-quality configuration work.
- Evaluated report data to proactively adjust and enhance configuration operations.
- Prepared and recommended long-range plans for development of my assigned configuration teams.
- Achieved goal of 98% of all assigned inventory loaded within stated loading goals and a stretch goal of 95% completed within a shortened timeframe, providing expedient and accurate results in a shorter timeframe than expected.
- Boosted assigned group production 125% by devising and deploying improved script based load approach.
Senior Configurations Specialist
WellCare
Tampa, FL
08.2014 - 12.2017
- Co-developed and implemented a process within organization to prioritize and streamline productivity and achieve superior results.
- Tested, developed, and created documentation for process to complete end-to-end processing for flat files for operations which increased productivity by 12%.
- Facilitated training classes for business partners regarding new and updated practices including the streamlined provider load process.
- Trained newer team members in configuration and scripting processes with proven productivity and quality results.
- Coordinated with leadership to create, develop, improve, and maintain processes for strategic high impact results.
- Partnered with Corporate Initiatives team to test updates and deployments for configurations programs and software.
- Developed strategy on identifying key production employees to focus on daily SLA requirements.
- Developed flowcharts and diagrams to describe and lay out logical operational steps.
- Collaborated closely with upper management to drive strategy through development and implementation of new processes.
Field Representative/Panel Support Associate/SE Region Employee Resource Group Lead
Nielsen Media Research
Oldsmar, FL
10.2011 - 08.2014
- Designed and managed training programs for new team members.
- Created new processes and suggested process improvement for analysis team.
- Utilized fee schedules to determine appropriate incentive payment for panel member homes.
- Responsible for the organization, growth, and development of all SE Region PRIDE Employee Resource Groups (ERG).
- Organized and managed PRIDE leadership council for Tampa Global Information and Technology Center membership.
- Oversaw and managed all assigned global ERG teams for the Employee Resource Group Experience.
- Coordinated to successfully deploy global initiatives for the PRIDE ERG to advance visibility, engagement, and membership through office locations worldwide.
Human Resources Clerk/American Heart Association Class Coordinator
Coeur d'Alene Casino Resort Hotel
Worley, ID
06.2008 - 06.2011
- Partnered with senior leadership to establish and develop revised job descriptions that incorporated tribal, federal, and OSHA information along with job requirements and duties.
- Acted as staff member advocate, encouraging and supporting the Human Resource director to identify and resolve conflicts.
- Organized and executed the employee random drug testing program.
- Conducted AHA trainings for all casino staff.
- Organized and developed training team for instructional classes.
- Facilitated all assigned new hire trainings.
Finance Vice President/Student Services Representative
Associated Students of Eastern Washington University
Cheney, WA
09.2006 - 06.2008
- Responsible for reviewing all budgets submitted to the student government against university, state, and federal allowable schedules and determining appropriate funding level percentages of a $1.4 million budget.
- Oversaw a cabinet staff of 6 with an additional assistant dedicated solely to financial reviews and activities.
- Maintained records of performance, attendance, and accomplishments of cabinet staff to ensure completion and compliance with responsibilities.
- Organized and led training for cabinet staff and council members as well as training for incoming council members.
- Conducted reviews and performance counseling for cabinet staff members.
- Planned and conducted quarterly team building activities and retreats.
- Facilitated financial and other assigned committee meetings.
- Conducted budgetary review meetings.
- Ensured adherence to requirements and guidelines for recipients of funds.
Education
Finance, Business, And General Education
Eastern Washington University
Cheney, WA 04.2006 - 06.2008
Certificate in Medical Transcription -
Spokane Community College
04.2001 - 06.2002
High School Diploma -
Liberty High School
Spangle, WA 09.1993 - 06.1997
Skills
Operations analysis
Needs assessments
Workflow Analysis
Gap analysis
Project organization
Problem resolution
MS Office
Leadership
Staff Management
Contract Management
Inventory oversight
Team Building
Change Management
Complaint resolution
Staff training and development
Accomplishments
- Supervised team responsible for loading Tennessee/Arkansas/Mississippi/Alabama providers when expanding from one line of business to eight distinct lines of business market wide.
- Collaborated with IT team in the development of the PACT tool for configurations.
- Supervised team responsible for loading medicare provider data and contract configuration when expanding from 8 Illinois counties to all 102 counties statewide.
- Documented and resolved issue tracking employee productivity in PCA throughout work day leading to increased production visibility and associated output.
Software
Microsoft Access
Microsoft Outlook
Microsoft Excel
Xcelys
PCA
SQL
Rewards
- Twenty-seven WellCare Champion Awards
- Employee of the Month for WellCare Professional Configurations September 2017
- Employee of the Month for Nielsen Panel Analytics March 2014
- Platinum Leadership Award for Nielsen ERG Leadership 2013
- Fifteen Nielsen Values Awards
- Silver Eagle Employee Award for Coeur d'Alene Casino 2010
Timeline
Supervisor-Business Analysis
Centene
12.2017 - Current
Senior Configurations Specialist
WellCare
08.2014 - 12.2017
Field Representative/Panel Support Associate/SE Region Employee Resource Group Lead
Nielsen Media Research
10.2011 - 08.2014
Human Resources Clerk/American Heart Association Class Coordinator
Coeur d'Alene Casino Resort Hotel
06.2008 - 06.2011
Finance Vice President/Student Services Representative
Associated Students of Eastern Washington University
09.2006 - 06.2008
Finance, Business, And General Education
Eastern Washington University
04.2006 - 06.2008
Certificate in Medical Transcription -
Spokane Community College
04.2001 - 06.2002
High School Diploma -
Liberty High School
09.1993 - 06.1997