Summary
Overview
Work History
Education
Skills
Timeline
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Cassandra Webb

Newport News,VA

Summary

Skilled Shift Manager with strong experience in overseeing operations, leading teams, and ensuring customer satisfaction. Proven abilities in staff training, scheduling, and inventory management. Demonstrated success in enhancing productivity and streamlining processes for efficiency. Committed to maintaining high quality standards and implementing company policies effectively. Skilled in overseeing production and operating teams, with background in managing workflows, ensuring quality control, and optimizing processes for efficiency. Known for strong leadership capabilities, adept at motivating staff and fostering collaborative work environments. Successfully enhanced operational effectiveness through strategic planning and problem-solving. Implemented improvements that resulted in increased productivity and reduced downtime across previous roles.

Overview

14
14
years of professional experience

Work History

Shift Manager

McDonald's
Yorktown, VA
11.2010 - Current
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Managed the scheduling of staff shifts to ensure adequate coverage at all times.
  • Enforced safety standards throughout the store including proper use of equipment.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Helped employees accomplish tasks during peak periods.
  • Upheld company standards and compliance requirements for operations.
  • Delegated tasks to multiple employees while maintaining efficient workplace.

Education

General Studies

Ocean Lakes High School
Virginia Beach, VA
06-1998

Skills

  • Quality Assurance
  • Supply Ordering
  • Schedule oversight
  • Team Development
  • Safety Compliance
  • Staff Development

Timeline

Shift Manager

McDonald's
11.2010 - Current

General Studies

Ocean Lakes High School

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Cassandra Webb