Cassandra West
Summary
Dynamic and results-oriented professional with extensive experience in administrative and customer service roles, notably as a Receptionist Clerk at Gulf Coast Truck and Equipment. Excelled in document preparation and effective communication. Demonstrated exceptional organization skills and a service-oriented mindset. Professional with strong organizational and communication skills, experience in managing phone systems, handling administrative tasks efficiently. Works well with a team or independently, Skilled in multitasking, problem-solving, and maintaining welcoming environment for clients and visitors.
Overview
11
11
years of professional experience
Work History
Receptionist Clerk
Gulf Coast Truck and Equipment
03.2021 - Current
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Contributed to team success by cross-training in various administrative roles for seamless coverage during absences or peak periods.
- Consistently met deadlines for report submissions, contributing to overall team efficiency and productivity levels.
- Handled cash transactions and maintained sales and payments records accurately.
- Handled assignments independently with good judgement and critical thinking skills.
- Managed inventory levels for office supplies, placing orders when necessary to avoid shortages or delays.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained confidentiality of information regarding clients and company.
- Streamlined invoice processing to ensure timely payments and financial operations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Matching packing slips to invoices and issuing and completing PO#.
- Payroll
Front Office Receptionist
Richardson Communications
09.2013 - 03.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained clean reception area to promote positive, professional environment for clients.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Handled Customer Bill Payments
- Handled Gym Memberships, questions and payments.
- Totaling the days invoices.
- Balancing Cash Drawer
Sales
Larry Walters Furniture
05.2013 - 09.2013
- Helped customers locate products and checked store system for merchandise at other sites.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed efficient cash register operations.
- Prioritized helping customers over completing other routine tasks in store.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
High School Diploma -
Thomasville High School
Thomasville, AL05-1994
Skills
- Document Preparation
- Basic accounting
- Confidentiality
- Organization skills
- Telephone skills
- Time Management
- Service-oriented mindset
- Multi-line telephone operaration
- Positive and professional
- Customer Service
- Effective Communication
Timeline
Receptionist Clerk
Gulf Coast Truck and Equipment
03.2021 - Current
Front Office Receptionist
Richardson Communications
09.2013 - 03.2021
Sales
Larry Walters Furniture
05.2013 - 09.2013
High School Diploma -
Thomasville High School
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