Service Delivery Consultant
Chime Solutions
10.2022 - 05.2023
- As a customer service representative, I am responsible for addressing the needs of cardholders who contact us via phone
- Proficient in multitasking across several computer programs to provide timely responses to customers
- The goal will be to ensure high customer satisfaction through clear and effective communication over the phone, chat, and email
- Expected to provide concierge-level service to customers, which means being attentive to their needs and finding solutions that remove any burdens and provide end-to-end resolution for them
- Accountable for identifying and resolving problems on behalf of customers in real-time or through comprehensive and timely follow-up
- This may require complex issue research across multiple databases, coordination with support resources, and proactive research on assigned member accounts
- In addition, will be responsible for providing education and status updates on previously submitted pre-authorizations or pre-determination request
- Measured against specific performance goals in the areas of efficiency, call quality, customer satisfaction, first-call resolution, and attendance
- Be responsible for supporting card holder’s needs on a variety of products via inbound phone calls.
- Collected, arranged, and input information into the database system.
- Gathered, organized, and input information into a digital database.
- Helped meet changing demands by recommending improvements to business systems or procedures.
