Cassandra Wetherby

• Sorted and distributed incoming mail.
• Monitored the quality of outgoing mail to ensure accuracy in addressing, labeling, and stamping requirements.
• Conducted routine maintenance on mailing equipment as needed.
• Utilized automated sorting machines to quickly sort large volumes of mail.
• Ensured compliance with all safety regulations when handling hazardous materials such as flammable liquids.
• Operated mail processing equipment and manually sorted mail.
• Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
• Received, sorted and organized incoming letters and packages.
• Processed outgoing shipments to meet requirements of delivery providers such as USPS, UPS, FedEx, and Amazon.
• Handled undeliverable mail in accordance with established procedures.
• Utilized factors such as package shape and final destination to sort into correct bins for delivery.
• Clean non hazardous spills in my area, as well as help custodians clean certain areas such as the bathrooms and other areas that need cleaning.

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• Greeted customers and provided customer service.
• Performed pre-rental inspection of vehicles for cleanliness, damage and safety features.
• Provided directions to customers regarding location of rental cars in the lot.
• Ensured that all vehicles were fueled before being rented out to new customers.
• Responded promptly to customer inquiries or requests for assistance with any issues related to their rental experience.
• Transported customers between locations as needed.
• Inspected returning vehicles for damages or missing items and reconciled discrepancies accordingly.
• Cleaned interior and exterior of vehicles as needed per company standards.
• Monitored fuel levels on all vehicles in the lot to ensure proper refueling when necessary.
• Assisted with scheduling maintenance services for fleet vehicles as needed.
• Adhered to all applicable traffic laws while driving rental cars on public roads.
• Conducted regular checks on tires, brakes, windshield wipers and other important parts of the vehicle's operation.
• Delivered goods and services to customers on time and in excellent condition.
• Performed pre-trip inspection checks and reported problems to supervisor.
• Communicated with dispatchers by radio, telephone or computer to exchange information and receive requests for passenger service.
• Cleaned the parking lot of debris such as litter, cigarette butts, small tree branches, snow and ice.

• Greeted customers and answered any questions they had about the store's products and services.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Issued receipts, refunds, credits or change due to customers.
• Stocked shelves with merchandise when needed.
• Answered customer inquiries regarding store policies and procedures.
• Processed returns and exchanges of merchandise in accordance with store policies.
• Assisted customers over the phone regarding store operations, product information and order placement.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors, bathrooms, back room.
• Ensured compliance with all safety regulations within the store environment.
• Organized promotional displays or arrange merchandise on counters or tables to promote sales.
• Provided excellent customer service while promoting loyalty programs to increase sales potential.
• Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
• Performed other duties as assigned by management.
• Operated cash register or POS system to receive payment by cash, check and credit card.
• Accepted cash and credit card payments, issued receipts and provided change.
• Collected payments and provided accurate change.
• Delivered high level of customer service to patrons using active listening and engagement skills.
• Trained new team members in cash register operation, stock procedures and customer services.
• Processed sales transactions to prevent long customer wait times.

• Greeted customers and provided customer service.
• Performed pre-rental inspection of vehicles for cleanliness, damage and safety features.
• Provided directions to customers regarding location of rental cars in the lot.
• Ensured that all vehicles were fueled before being rented out to new customers.
• Responded promptly to customer inquiries or requests for assistance with any issues related to their rental experience.
• Transported customers between locations as needed.
• Inspected returning vehicles for damages or missing items and reconciled discrepancies accordingly.
• Cleaned interior and exterior of vehicles as needed per company standards.
• Monitored fuel levels on all vehicles in the lot to ensure proper refueling when necessary.
• Assisted with scheduling maintenance services for fleet vehicles as needed.
• Adhered to all applicable traffic laws while driving rental cars on public roads.
• Conducted regular checks on tires, brakes, windshield wipers and other important parts of the vehicle's operation.
• Delivered goods and services to customers on time and in excellent condition.
• Performed pre-trip inspection checks and reported problems to supervisor.
• Communicated with dispatchers by radio, telephone or computer to exchange information and receive requests for passenger service.
• Cleaned the parking lot of debris such as litter, cigarette butts, small tree branches, snow and ice.

• Set up and operate printing press to print designs or logos on fabric, paper, cardboard, plastic, metal, glass, or leather items.
• Monitor and adjust the speed of the machine according to the type of material being printed.
• Inspect and test printed materials for defects such as smearing, blurring, fading, or streaking.
• Adjust pressure settings on press to ensure proper inking and drying of material.
• Verify accuracy of job orders against proofs provided by customer.
• Ensure that all safety regulations are followed while operating machinery.
• Make adjustments to temperature controls based on type of material being printed.
• Train new employees in safe operation procedures for printing presses.
• Troubleshot press when product defects occurred and immediately remedied issues.
• Promoted safety within department and followed protocols to maximize safety and prevent risk.
• Set up and operated progressive presses to produce materials to customer specifications.
• Inspected printed products for clarity, color accuracy and conformance to provided specifications.
• Removed printed materials from presses for transport to storage or finishing areas.
• Kept machines running at peak efficiency to meet demanding production targets.
• Examined completed pieces to check for defects and sorted items according to identified flaws.

• Received and processed customer orders for merchandise in a timely manner.
• Utilized RF scanners to scan products accurately and efficiently.
• Maintained cleanliness of warehouse areas by sweeping floors, emptying trash cans and organizing shelves.
• Executed picking tasks according to order specifications while meeting daily productivity requirements.
• Collaborated with team members in order picking processes ensuring efficient workflow.
• Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
• Cleaned and organized aisles, work stations and floors to promote operational productivity.
• Kept work areas clean, neat and organized for optimal productivity and worker safety.
• Read orders to obtain item numbers and located merchandise in bins or on shelves.

• Developed and implemented training plans for new employees.
• Conducted performance appraisals to monitor employee progress.
• Provided coaching and mentoring to team members on a regular basis.
• Analyzed data to identify areas of improvement in processes, systems, and procedures.
• Ensured compliance with all applicable laws regarding labor relations and safety regulations.
• Resolved conflicts between employees or customers in a timely manner while maintaining professionalism.
• Worked closely with customers to understand needs and resolve diverse issues.
• Maintained current understanding of company offerings to better serve customers and team members.
• Delegating employee assignments, monitored progress and evaluated performance.
• Coordinated work of team of 6 employees to help each team member carry out accurate pizza making.
• Followed General Manager advice to improve leadership and supervisory skills.
• Organized resources and minimized waste to protect company interests and complete projects on time.
• Shadowed managers to gain understanding of organizational expectations and management techniques.
• Learned company processes, procedures and employee role functions.
• Resolved customer issues efficiently to build loyalty.
• Enhanced leadership abilities through training and hands-on task completion.
• Maintained inventories through spot checks, complete physical inventory and reordering.
• Acted on training and mentoring opportunities to set team members up for success.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Cleaned the whole store from cleaning debris outside the store as well as the bathrooms, walk-in coolers, refrigerator units where product to make pizzas were stored.

• Cleaned guest rooms, including vacuuming carpets and dusting furniture.
• Maintained cleaning cart with supplies, such as fresh linens and towels.
• Checked rooms to ensure they met standards for cleanliness and tidiness.
• Replenished room amenities according to established guidelines.
• Provided guests with information on hotel services and room features.
• Followed safety procedures when using chemical cleaners and power equipment.
• Inspected all assigned rooms upon completion of cleaning duties.
• Reported any maintenance issues or damage found in the guest rooms to supervisor.
• Responded promptly to requests from guests and other departments.
• Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
• Stocked linen closets with appropriate supplies for housekeeping staff use.
• Organized storage areas for efficient access to materials and supplies.
• Replaced dirty linens with clean items according to established standards of quality control.
• Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.
• Empty wastebaskets; replace trash bags; transport trash containers to designated disposal area.
• Swept stairwells; vacuum hallways; cleaned public restrooms when necessary.
• Kept up-to-date records of items cleaned in each room.
• Ensured compliance with health regulations regarding sanitation procedures.
• Assisted colleagues whenever necessary in order to meet deadlines set by management.
• Communicated effectively with team members about daily assignments and task progress.
• Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
• Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Furnished guests with clean linens and supplied rooms with toiletries.
• Removed trash from rooms and replaced liners to wastebaskets.
• Transported cart with cleaning supplies, amenities and linens to assigned guest rooms.
• Inspected each room for cleanliness, utilizing checklist to meet company standards.
• Removed trash, recycling and linens from rooms to transport to designated areas.
• Interacted pleasantly with clients and guests when performing daily duties.
• Removed soiled linens and articles from rooms and delivered to laundry area.
• Reported guest issues, safety and maintenance concerns immediately to supervisor.
• Mapped out daily cleaning work assignments by assessing vacant room roster.
• Employed deep-cleaning techniques for areas in need of additional sanitation.
• Organized supplies for use based on expected customer needs.
• Followed established cleaning protocol and reduced per-room labor time while maintaining hotel quality standards.
• Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
• Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
• Attended to 15 guest rooms by sweeping, mopping and vacuuming.
• Washed and polished glass windows and doors to keep entryways clear and professional.
• Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
• Monitored safe usage of chemical cleaners to prevent inhalation, spillage and chemical burns.
• Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.

• Provided excellent customer service to ensure satisfaction.
• Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
• Prepared drinks according to standard recipes.
• Took orders from customers accurately and in a timely manner.
• Checked food before serving it to customers.
• Delivered food orders promptly and courteously.
• Monitored dining room for cleanliness and proper set-up at all times.
• Responded efficiently to guest inquiries and complaints in a professional manner.
• Ensured that each guest was served courteously, quickly, and efficiently.
• Operated POS terminals to input orders, split bills and calculate totals.
• Maintained records of transactions made during shift as required by law or company policy.
• Performed opening and closing duties such as setting up the dining area, restocking supplies..
• Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
• Handled money transactions accurately while following company procedures for handling cash payments.
• Followed health safety guidelines when preparing and serving food products.
• Communicated effectively with kitchen staff regarding customer allergies or special requests.
• Upheld high standards of sanitation in accordance with health department regulations.
• Conducted regular inventory checks to maintain adequate levels of necessary supplies.
• Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
• Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
• Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
• Cleaned tables and chairs to prepare dining area for next customers.
• Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
• Addressed complaints to kitchen staff and served replacement items.
• Promoted desserts, appetizers and specialty drinks to optimize sales.
• Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
• Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.

• Greeted customers and answered any questions they had about the store's products and services.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Issued receipts, refunds, credits or change due to customers.
• Stocked shelves with merchandise when needed.
• Answered customer inquiries regarding store policies and procedures.
• Processed returns and exchanges of merchandise in accordance with store policies.
• Balanced daily transactions on a computerized point-of-sale system.
• Assisted customers over the phone regarding store operations, product information and order placement.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Ensured compliance with all safety regulations within the store environment.
• Provided excellent customer service while promoting loyalty programs to increase sales potential.
• Organized promotional displays or arrange merchandise on counters or tables to promote sales.
• Followed company security procedures for handling large sums of money.
• Performed other duties as assigned by management.
• Delivered high level of customer service to patrons using active listening and engagement skills.
• Helped customers find specific products, answered questions and offered product advice.
• Discounted purchases by scanning and redeeming coupons.
• Directed trash removal and sanitation procedures to keep aisles and register area organized.

• Assisted customers in locating specific items within the store or warehouse.
• Checked expiration dates on all perishable goods prior to stocking shelves.
• Ensured proper labeling of all products before they were placed on shelves.
• Provided assistance in the loading and unloading of trucks at receiving docks.
• Communicated effectively with other departments regarding inventory issues or concerns.
• Maintained neat, safe and orderly workspace to prevent accidents and injuries.
• Stocked shelves with new merchandise.
• Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
• Assisted customers by locating items and loading heavy purchases in vehicles.
• Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
• Faced products on shelves and displays to meet company policies.
• Packed and unpacked items, checking breakables before stocking on shelves.

• Greeted customers as they entered the shop and provided assistance with locating items.
• Processed customer transactions accurately and efficiently using a Point of Sale system.
• Assisted in maintaining store cleanliness, organization, and visual displays.
• Stocked shelves with merchandise according to company standards.
• Organized backroom storage areas for efficient product access.
• Built customer loyalty by providing friendly service and addressing customer concerns promptly.
• Operated cash registers to process cash, check, and credit card payments from customers.
• Answered questions about products or services offered in the shop.
• Verified that all promotional materials were properly displayed throughout the store.
• Ensured compliance with health regulations regarding food handling procedures.
• Prepared orders for shipment or pickup by customers as needed.
• Performed general maintenance tasks such as sweeping floors, cleaning windows, dusting shelves.
• Followed all safety guidelines while operating machinery or equipment in the shop.
• Assisted with training new employees on shop processes and procedures.
• Maintained work area organization and cleanliness to uphold production levels and safety standards.
• Brought customer issues to immediate attention of supervisor to achieve quick resolutions.
• Maintained ideal stock levels of work supplies for shop needs.
• Received items and orders and checked items for quality and accuracy against documentation.
• Cleaned shelves, counters and tables to maintain organized store.

• Greeted customers and answered any questions they had about the store's products and services.
• Verified that customers were of legal age to purchase alcohol or tobacco products.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Issued receipts, refunds, credits or change due to customers.
• Answered customer inquiries regarding store policies and procedures.
• Processed returns and exchanges of merchandise in accordance with store policies.
• Conducted price checks for special orders or discounts as requested by customers.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Ensured compliance with all safety regulations within the store environment.
• Provided excellent customer service while promoting loyalty programs to increase sales potential.
• Organized promotional displays or arrange merchandise on counters or tables to promote sales.
• Followed company security procedures for handling large sums of money.
• Performed other duties as assigned by management.
• Delivered high level of customer service to patrons using active listening and engagement skills.
• Helped customers find specific products, answered questions and offered product advice.
• Trained new team members in cash register operation, stock procedures and customer services.
• Scanned merchandise using point-of-sale system for accurate purchase totals.

• Greeted customers and answered any questions they had about the store's products and services.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Issued receipts, refunds, credits or change due to customers.
• Answered customer inquiries regarding store policies and procedures.
• Processed returns and exchanges of merchandise in accordance with store policies.
• Conducted price checks for special orders or discounts as requested by customers.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Ensured compliance with all safety regulations within the store environment.
• Provided excellent customer service while promoting loyalty programs to increase sales potential.
• Organized promotional displays or arrange merchandise on counters or tables to promote sales.
• Followed company security procedures for handling large sums of money.
• Performed other duties as assigned by management.
• Delivered high level of customer service to patrons using active listening and engagement skills.
• Helped customers find specific products, answered questions and offered product advice.
• Trained new team members in cash register operation, stock procedures and customer services.
• Scanned merchandise using point-of-sale system for accurate purchase totals.
• Cleaned bathrooms, and debris from outside of the store as well as empty trash and take it to the dumpster.