Cassandra Whitehouse
Pennsauken
Summary
Dynamic healthcare professional with extensive experience at Cooper University Health Care, excelling in patient coordination and operational reporting. Proven track record in enhancing patient satisfaction and ensuring HIPAA compliance. Adept at leading teams and optimizing workflows, fostering effective communication to drive results in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Lead Patient Service Representative
Cooper University Health Care
Cherry Hill
04.2021 - 07.2023
- Coordinated care between multiple providers for complex cases.
- Maintained inventory of supplies needed for daily operations of clinic.
- Prepared reports summarizing operational statistics including patient volume, appointment availability and utilization rates.
- Assisted in developing strategies to improve overall patient satisfaction scores.
- Ensured compliance with all applicable regulations regarding patient privacy and safety standards.
- Responsible for maintaining accurate medical records including filing and retrieving documents from electronic health record system.
- Trained new employees on company policies and procedures.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Collaborated with other departments to coordinate workflow processes between teams.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Patient Service Representative
Cooper University Health Care
Cherry hill
04.2019 - 04.2021
- Maintained a clean and organized reception area.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Provided support with various tasks such as scheduling tests, ordering supplies.
- Greeted patients upon arrival and directed them to the appropriate area.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Sorted and distributed incoming mail daily.
- Maintained accurate records of services provided during each visit or procedure.
- Responded promptly to emails from patients regarding appointment changes or cancellations.
- Verified insurance information, collected payments, and scheduled appointments.
- Inputted patient demographic data into electronic health record system.
- Ensured all necessary paperwork was completed prior to patient visits.
- Reviewed patient accounts for accuracy on a regular basis.
- Answered incoming calls in a professional manner.
Patient access specialist
Virtua
Camden
06.2018 - 04.2019
- Quick Intake of patients, run and collect insurance using navinet , collect co-pays while using epic systems. Check patients in systems and take/update demographics as well as communicate with patients and families.
Lead teacher
Creme De La Creme
Mt.Laurel
08.2017 - 05.2018
- Assisted children with activities of daily living, as well as assist them with their daily hygiene, feeding, dressing, and monitor projects. As well as create schedules and lesson plans and oversee seven teachers and four classrooms.
Customer Service Rep
Barnes and Noble College
Camden
08.2013 - 11.2016
- Handled all monetary and credit card transactions. Provided exceptional customer service with the ability to build productive relationships, resolve complex issues and win customers over with the establishment.
Education
High School Diploma -
Camden County Technical
Pennsauken, NJ07.2015
Skills
- Patient coordination
- Electronic health records
- Operational reporting
- Compliance management
- Inventory management
- Patient scheduling
- Customer service
- Team leadership
- Workflow optimization
- Effective communication
- Problem solving
- HIPAA compliance
Languages
English
Professional
Spanish
Professional
Timeline
Lead Patient Service Representative
Cooper University Health Care
04.2021 - 07.2023
Patient Service Representative
Cooper University Health Care
04.2019 - 04.2021
Patient access specialist
Virtua
06.2018 - 04.2019
Lead teacher
Creme De La Creme
08.2017 - 05.2018
Customer Service Rep
Barnes and Noble College
08.2013 - 11.2016
High School Diploma -
Camden County Technical
Similar Profiles
YAHUI LIYAHUI LI
Research Technician at Cooper University Health CareResearch Technician at Cooper University Health Care
Kevin C. GrandberryKevin C. Grandberry
Staff Chaplain at Cooper University Health CareStaff Chaplain at Cooper University Health Care
Jordyn ShorterJordyn Shorter
Prior Authorization Specialist at COOPER UNIVERSITY HEALTH CAREPrior Authorization Specialist at COOPER UNIVERSITY HEALTH CARE
Laketa ByrdLaketa Byrd
Human Resource Manager at Pritchard IndustriesHuman Resource Manager at Pritchard Industries
Angel RiveraAngel Rivera
Substitute Teacher at Swing EducationSubstitute Teacher at Swing Education