Cassandra Wigington
St. Petersburg
Summary
Resourceful Support professional with extensive experience in managing user interactions and resolving technical issues. Strong background in incident documentation and customer service, backed by an Associate of Applied Science in Information Technology & Networking. Recognized for adaptability and quick learning, with a commitment to building positive relationships with clients and colleagues. Proven problem-solving skills and a focus on achieving team success and organizational goals.
Overview
13
13
years of professional experience
Work History
Independent Contractor / Customer Service Driver
Uber / Lyft
St. Petersburg
01.2017 - Current
- Delivered 2,500+ customer interactions while maintaining a 4.95 rating for service, reliability, and professionalism.
- Managed real-time issues, route changes, and customer concerns using mobile applications, GPS tools, and platform procedures.
- Resolved diverse user problems quickly, maintaining accurate trip and platform records through clear communication.
Customer Service Care Support Specialist
Xerox Solutions
Webster
07.2015 - 01.2017
- Achieved a 95% first-contact resolution rate through strong documentation, problem solving, and adherence to process.
- Handled 60-80 customer inquiries per shift in a high-volume support environment, resolving service issues with a strong focus on first-contact resolution.
- Troubleshot customer problems and processed payments, guiding users through next steps to enhance overall support experience.
- Documented account activity and issue resolutions in CRM, ensuring accurate records for future reference.
Customer Service Agent
The Office Gurus (TOG)
Seminole
10.2012 - 12.2014
- Clarified procedural information, performed follow-up communication, and documented admissions and authorization activities to enhance customer understanding.
- Managed high-volume workflows, completing 150-200 tasks with a focus on accuracy and service quality.
- Ensured process consistency by adhering to standardized procedures and maintaining complete records.
Education
Associate of Applied Science - Information Technology & Networking
DeVry University
02.2026
Certificate - Programming Essentials
DeVry University
10.2025
Certificate - Medical Billing & Coding (HIC)
DeVry University
04.2024
Skills
- Technical Support
- User Support
- Customer Support
- Desktop Support
- User assistance
- Troubleshooting
- Ticketing systems
- Windows 10 / 11
- Microsoft 365
- Outlook
- Microsoft Teams
- OneDrive
Timeline
Independent Contractor / Customer Service Driver
Uber / Lyft
01.2017 - Current
Customer Service Care Support Specialist
Xerox Solutions
07.2015 - 01.2017
Customer Service Agent
The Office Gurus (TOG)
10.2012 - 12.2014
Associate of Applied Science - Information Technology & Networking
DeVry University
Certificate - Programming Essentials
DeVry University
Certificate - Medical Billing & Coding (HIC)
DeVry University