Cassandra Williams
Overview
24
24
years of professional experience
Work History
School Bus Driver
Seminole County Transportation
08.2021 - Current
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
Toll Collector
Faneuil
03.2021 - 08.2021
- Communicated in English and [Language] to assist motorists and respond to inquiries concerning tolls, directions and routes.
- Collaborated with team members to ensure smooth operations during peak hours and special events.
- Monitored toll lane activity and generated operational reports.
- Collected tolls, provided change and issued receipts to motorists quickly to maintain traffic flow.
Inbound Call Center Representative
Concentrix
01.2020 - 01.2021
- Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Improved first-call resolution rates by effectively utilizing resources and available tools.
Customer Service Manager
Walmart
09.2000 - 01.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Crew Member
McDonald's Restaurant
04.2019 - 12.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Certified Nurses Aide - Certified Nurses Aide
Norwalk Community College
Norwalk, CT1992
Bachelor of Administrative Studies - Business Administration
Norwalk Community College
Norwalk, CT09.1990
High School Diploma -
Norwalk High School
Norwalk, CT06.1990
Skills
- Dependable and reliable
- Effective communication skills
- Safety-focused
- Safe Driving Practices
Timeline
School Bus Driver
Seminole County Transportation
08.2021 - Current
Toll Collector
Faneuil
03.2021 - 08.2021
Inbound Call Center Representative
Concentrix
01.2020 - 01.2021
Crew Member
McDonald's Restaurant
04.2019 - 12.2019
Customer Service Manager
Walmart
09.2000 - 01.2021
Certified Nurses Aide - Certified Nurses Aide
Norwalk Community College
Bachelor of Administrative Studies - Business Administration
Norwalk Community College
High School Diploma -
Norwalk High School
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