Cassandra Williams
Grand Junction,CO
Summary
I am a passionate and committed employee, eager to take on new challenges. I possess a strong work ethic, adaptability, and excellent communication skills. I hold a Bachelor's Degree in Mass Communication, specializing in writing and public relations. My professional experience includes case management and supervisory positions working with Home and Community-Based Medicaid Waivers and State-Funded Programs. I am adept at handling multiple deadlines, adapting to changing priorities, and dealing with interruptions. I can work autonomously or collaboratively as part of a team.
Overview
26
26
years of professional experience
Work History
Case Management Agency Supervisor
Rocky Mountain Health Plans, A United Health Care Company
Grand Junction, Colorado
11.2023 - Current
- Supported a team of Case Management professionals in effectively managing Intake and Ongoing responsibilities.
- Provided comprehensive training on Home and Community Based Waiver and State Funded programs for five designated service areas under the management of Rocky Mountain Health Care.
- Conducted shadow audits and reviewed case file records.
- Served as the primary contact for the Department of Health Care Policy and Financing for priority enrollments and wait list authorizations.
- Managed long term home health PAR submissions for members enrolled in Home and Community Based Medicaid Waivers.
- Ensured timely completion of all monthly state deliverables as required.
Case Management Director
Mesa Developmental Services
Grand Junction, Colorado
03.2020 - 10.2023
- Managed and supervised the case management department.
- Led the development and implementation of case management training for department staff.
- Ensured compliance with state rules, regulations, and agency policy through the monitoring and evaluation of case management practices.
- Regularly reviewed and revised agency policies and standard operating procedures.
- Evaluated and audited case management staff job performances regularly, providing necessary feedback and training.
- Provided expertise to case management staff in implementing effective documentation practices, monitoring procedures, member advocacy strategies, conflict resolution techniques, and referral processes for supplementary support services.
- Effectively communicated with state agency representatives to meet member needs, clarify regulations, resolve issues, provide data for surveys, and implement corrective action plans.
Case Management Supervisor
Mesa Developmental Services
Grand Junction, Colorado
02.2015 - 03.2020
- Supervised, trained, and supported case management department personnel.
- Managed personnel document completion and authorized timecards, time off requests, and mileage reimbursement.
- Guided and supported assigned staff through individual supervision sessions to discuss cases, address concerns, problem-solve, and identify training needs.
- Conducted annual performance evaluations for case managers and department specialists.
- Maintained accurate records of state deliverables and ensured timely submission.
Senior Case Manager
Mesa Developmental Services
Grand Junction, Colorado
10.2011 - 02.2015
- Implemented, coordinated and monitored the case management process for assigned members.
- Conducted comprehensive evaluations to determine eligibility for Home and Community Based services.
- Developed annual Service Plans reflecting member's needs and desired goals.
- Developed Service Authorizations for the payment of support services as specified in the Service Plan.
- Regularly monitoring services and supports to assess effectiveness by observing members in residential and program sites.
- Consistently engaged in communication with members, authorized representatives, program providers, and other stakeholders to facilitate the coordination of services and supports.
- Managed and maintained accurate individual records.
- Facilitated seamless transitions for individuals. navigating the developmental disabilities system.
- Trained, mentored and supported department staff.
Senior Case Manager
Mesa County Department of Human Services
Grand Junction, Colorado
06.2008 - 10.2011
- Implemented, coordinated, and monitored the case management process for assigned members.
- Supported assigned member’s to achieve goals and objectives with the help of program providers.
- Organized and facilitated assessments to develop comprehensive Service Plans aligned with member's needs and goals.
- Regularly monitored services and supports at residential sites to ensure effectiveness.
- Coordinated services by maintaining regular communication with members, authorized representatives, and provider agencies.
- Updated documentation to accurately reflect programmatic changes.
Case Manager
Mesa Developmental Services
Grand Junction, Colorado
08.2002 - 06.2008
- Implemented, coordinated, and monitored the case management process for adults with intellectual and developmental disabilities.
- Established and convened Interdisciplinary Team meetings, facilitated needs-based assessments, acquired services and supports to meet members’ needs, and developed annual Service Plan documentation.
- Evaluated the success of implemented services and measured member satisfaction.
- Regularly communicated with members, families, authorized representatives, and program staff to ensure effective coordination.
- Observed members regularly at different habilitative and programmatic sites.
- Investigated and responded to member service needs while documenting issues or conditions affecting member's progress.
- Consistently updated member's Service Plan to align with programmatic changes.
Residential Supervisor
Mesa Developmental Services
Grand Junction, Colorado
11.2001 - 08.2002
- Oversaw the operations of two Group Residential Service and Support homes serving adults with dual diagnoses.
- Managed provision of habilitation services in alignment with Individual Service Plans, supervising the implementation of Individual Support Plans and delivery of required services and supports.
- Developed and maintained work schedules for each facility, ensuring staff adhered to their assigned hours.
- Monitored and evaluated staff performance consistently, offering constructive feedback and guidance.
Case Manager
Mesa Developmental Services
Grand Junction, Colorado
11.1998 - 11.2001
- Managed the implementation, coordination and monitoring of case management process for adults with intellectual and developmental disabilities.
- Established and convened Interdisciplinary Team meetings, facilitating needs-based assessments and acquiring services to meet members’ needs.
- Ensured efficient monitoring of service implementation, progress, effectiveness and member's satisfaction with services and service providers.
- Maintained regular communication with members, families, authorized representatives, and program staff.
- Regularly observed members at multiple habilitative and programmatic sites.
- Documented issues or conditions impacting member progress, investigated and addressed member service needs.
- Modified Service Plans to reflect programmatic changes.
Education
BACHELOR’S IN MASS COMMUNICATIONS (EMPASIS: PUBLIC RELATIONS & WRITING) -
Mesa State College
Skills
- Experience Working with Medicaid and Home and Community Based Waivers
- Experience Working with Multiple Competing Deadlines
- Strong Written Communication Skills
- Team Management
- Employee Development
- Process Monitoring and Improvement
- Analytical and Critical Thinking Skills
- Ability to Work Independently and as a Member of a Team
Scholarships And Awards
- Employee of the Month, 05/01/2002, Mesa Developmental Services
- Mesa State Presidential Scholar, 09/01/1996 - 05/01/1998, Mesa State College
- Colorado Press Association Scholarship/Internship, 02/01/1998, Colorado Press Association
- School Colorado Academic Scholarship: Language & Literature Department, 04/01/1997, School Colorado
Timeline
Case Management Agency Supervisor
Rocky Mountain Health Plans, A United Health Care Company
11.2023 - Current
Case Management Director
Mesa Developmental Services
03.2020 - 10.2023
Case Management Supervisor
Mesa Developmental Services
02.2015 - 03.2020
Senior Case Manager
Mesa Developmental Services
10.2011 - 02.2015
Senior Case Manager
Mesa County Department of Human Services
06.2008 - 10.2011
Case Manager
Mesa Developmental Services
08.2002 - 06.2008
Residential Supervisor
Mesa Developmental Services
11.2001 - 08.2002
Case Manager
Mesa Developmental Services
11.1998 - 11.2001
BACHELOR’S IN MASS COMMUNICATIONS (EMPASIS: PUBLIC RELATIONS & WRITING) -
Mesa State College
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