Energetic Hospitality Team Member known for high productivity and efficient task completion. Possess specialized skills in customer service, conflict resolution, and time management. Excel in communication, teamwork, and adaptability to ensure positive guest experiences and smooth operations. Seasoned professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, reservation systems, and conflict resolution. Excel at communication, problem-solving, and adaptability, ensuring positive guest experiences and smooth operations in fast-paced environments. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
21
21
years of professional experience
Work History
Librarian
Pocahontas County Libraries and Visitor Center
Marlinton, WV
03.2024 - 05.2024
Developed and maintained library collection by selecting, ordering, cataloguing, and classifying books and other materials;.
Conducted library tours to introduce patrons to resources available in the library;.
Organized book displays and coordinated special events such as author visits;.
Provided reference services to students, faculty, staff and community members using print and electronic resources;.
Assisted patrons with locating information using online databases, search engines, websites and other research tools;.
Created library policies for circulation of materials and usage of equipment;.
Managed daily operations of the Library including staffing issues, budgeting, inventory control and purchasing;.
Supervised student assistants in providing customer service at the circulation desk;.
Planned activities for children's story time programs;.
Coordinated interlibrary loan requests from other institutions;.
Prepared reports on library usage statistics for departmental review meetings;.
Maintained records of patron borrowing activity with an automated system ;.
Maintained complete and accurate records of library transactions.
Organized library equipment and collections.
Answered patrons' questions at circulation desk.
Replaced worn labels and barcodes to keep materials in good physical condition.
Organized library media supplies, main catalog, special equipment and permanent records.
Kept resources in clean and working fashion to maintain availability for use.
Documented movement of library media materials and equipment.
Performed digital research using databases and online data repositories.
Coached students, faculty and staff in use of electronic, print and internet resources.
Researched questions and concerns from customers and provided detailed responses.
Cleaned and repaired damaged books and library resource materials.
Processed faculty requests for new resources.
Publicized and promoted library services, programs and collections.
Maintained inventory of contents for rare books and archives collections.
Made copies of reference materials for patrons and processed associated fees.
Directed catalog, media and instructional services in library.
Fostered a welcoming and inclusive library environment, encouraging community participation and lifelong learning.
Coordinated interlibrary loans, expanding access to resources not available in the local collection.
Managed budget and financial resources, ensuring optimal allocation towards library services and collection development.
Cleaner
Self-employees
Sevierville, TN
02.2003 - 11.2010
I was contracted to clean and do maintenance on rental properties throughout Sevier County, TN. The cabins had to be extremely clean for guests, and hot tubs clean, with everything in the cabins working and ready for guests.
Assist guests with any complaints or concerns with their cabin or stay.
Removed snow from sidewalks using snowplows, snow blowers or snow shovels.
Education
Associate of Applied Science - Early Childhood Education
Alamance Community College
Graham, NC
10-2000
High School Diploma -
Southern Alamance High School
Graham, NC
06-1999
Some College (No Degree) - Culinary Arts
Alamance Community College
Graham, NC
Some College (No Degree) - Computer And Information Sciences
New River Community And Technical College
Beaver, WV
Skills
Floor waxing
Quality Assurance
Housekeeping
Chemical Handling
Crew Management
Customer Service
Computer Skills
Complex Problem-Solving
Community Engagement
Technical Support
Social media knowledge
Organizational Skills
Problem-solving skills
Safety awareness
work well with other
Affiliations
I enjoy my volunteer work with the Pittman Center Volunteer Fire Department where I help with all the fundraising and cooking for the firefighters after a long emergency call and making sure the have plenty of water to drink on structure or brush fire. Helping other is very important to me and giving back to my community,
References
References available upon request.
Timeline
Librarian
Pocahontas County Libraries and Visitor Center
03.2024 - 05.2024
Cleaner
Self-employees
02.2003 - 11.2010
Associate of Applied Science - Early Childhood Education
Alamance Community College
High School Diploma -
Southern Alamance High School
Some College (No Degree) - Culinary Arts
Alamance Community College
Some College (No Degree) - Computer And Information Sciences