Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassandra Willis

Panama City Beach,FL

Summary

Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.

Overview

15
15
years of professional experience

Work History

Server

City Hall Cafe
Islamorada, Florida
03.2022 - Current
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Conducted regular inventory checks to maintain adequate levels of necessary supplies.

Bartender

Oceanview Inn & Sports Pub
Islamorada, FL
02.2022 - Current
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Stocked ice bins and coolers as needed throughout shift.
  • Performed opening and closing duties including restocking supplies.
  • Developed good working relationships with fellow employees through effective communication.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Attended regular training sessions to stay updated on new products or trends.
  • Participated in weekly team meetings to discuss goals and objectives set by management.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.

Server

Islander Resort
Islamorada, FL
01.2018 - 09.2019
  • Followed health safety guidelines when preparing and serving food products.
  • Delivered food orders promptly and courteously.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Provided excellent customer service to ensure satisfaction.
  • Greeted guests and provided menus.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Checked food before serving it to customers.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Stayed informed about daily specials, new menu items, promotions.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Provided exceptional service to high volume of daily customers.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Operated POS terminals to input orders, split bills and calculate totals.

Cashier

Publix Grocery Store
Islamorada, FL
01.2018 - 09.2019
  • Conducted price checks for special orders or discounts as requested by customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Performed other duties as assigned by management.
  • Followed company security procedures for handling large sums of money.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Issued receipts, refunds, credits or change due to customers.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.

Server/Night Shift Manager

Pops Italian Beef and Sausage
Palos Heights, IL
02.2010 - 06.2018
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Provided excellent customer service to ensure satisfaction.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Assisted in training new servers.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Recognized potential safety hazards or concerns in a timely manner and took appropriate corrective action.

Education

Cosmetology License - Cosmetology

Hair Professionals Career College
Palos Hills, IL
06-2014

GED -

Moraine Valley Community College
Palos Hills, IL
10-2010

Skills

  • Menu Memorization
  • Payment Processing
  • Basic accounting
  • Food Service
  • Food Running
  • Beverage Preparation
  • Outgoing Personality
  • Complex Problem-Solving
  • Customer Service
  • Identification verification
  • Service-oriented mindset

Timeline

Server

City Hall Cafe
03.2022 - Current

Bartender

Oceanview Inn & Sports Pub
02.2022 - Current

Server

Islander Resort
01.2018 - 09.2019

Cashier

Publix Grocery Store
01.2018 - 09.2019

Server/Night Shift Manager

Pops Italian Beef and Sausage
02.2010 - 06.2018

Cosmetology License - Cosmetology

Hair Professionals Career College

GED -

Moraine Valley Community College

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Cassandra Willis