Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Hi, I’m
Cassandra Wilson
Manager
Logansport,LA
Summary
Overview
20
years of professional experience
1
Certification
Work History
General Dynamic Information Technology
Data Analyst
11.2024 - 06.2025
Job overview
- Delivered prompt service to prioritize applicants needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Delivered exceptional customer service to every applicant by leveraging extensive knowledge of the systems and creating welcoming, positive experiences.
- Increased efficiency and team productivity by promoting operational best practices.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Tyson Foods
Production Supervisor
05.2020 - 07.2024
Job overview
- Made sure all my team members were trained properly in order to ensure that they work not only effectively but safely as well.
- Prepared in advance for and addressed production problems, material deficits, equipment failures, and unavoidable delays.
- Evaluated team member performance regularly to identify and resolve productivity concerns.
- Achieved on-time shipments goal by empowering employees to continued success.
- Managed team of 75 production team members, overseeing productive production processes and meeting all deadlines.
- Kept accurate and detailed records of personnel progress and productivity.
- Cross-trained existing employees to maximize team agility and performance & always made time to help my team.
- Loaded, unloaded, and moved material to and from storage and production areas with pallet jacks.
- Worked flexible hours across night, weekend, and holiday shifts.
Pilgrims Pride JBS
General Laborer
12.2020 - 04.2021
Job overview
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Provided maintenance for construction equipment.
- Notified supervisors of defective equipment or material.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Prepared reports and technical documentation of day-to-day production processes.
- Inspected products and machines to maintain quality and efficiency.
- Met production targets and tight deadlines by collaborating closely with team members.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Worked flexible hours across night, weekend, and holiday shifts.
Teleperformance USA
Customer Service Representative
08.2020 - 12.2020
Job overview
- Addressed customer account discrepancies and concerns.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Wal-Mart Supercenter
CashierCustomer Service
09.2015 - 06.2019
Job overview
- Cultivated interpersonal skills by building positive relationships with others.
- Excellent communication skills, both verbal and written.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
- Processed refunds and exchanges in accordance with company policy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Operated cash register to record transactions accurately and efficiently.
Tyson Foods
General Laborer
04.2005 - 01.2013
Job overview
- Operated forklifts and other heavy machinery safely.
- Performed general equipment maintenance and repair to minimize downtime.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Made sure that products were produced on time and are of good quality.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed strong communication and organizational skills through working with different team members and or supervisors.
- Met production targets and tight deadlines by collaborating closely with team members.
- Proven ability to develop and implement creative solutions to complex problems.
Education
Logansport High SchoolLogansport, LA
High School Diploma
University Overview
Remington CollegeShreveport, LA
from Medical Assistant
University Overview
University of PhoenixTempe, AZ
Associate of Arts
University Overview
Skills
- Effective Communication
- Team Leadership
- Excellent Customer Service
- Interpersonal Skills
- Detail- Oriented
- Effective Organizational Skills
- Analytical Problem-Solving
- Effective Time Management
Certification
- CMA - Certified Medical Assistant
Timeline
Data Analyst
General Dynamic Information Technology
11.2024 - 06.2025
General Laborer
Pilgrims Pride JBS
12.2020 - 04.2021
Customer Service Representative
Teleperformance USA
08.2020 - 12.2020
Production Supervisor
Tyson Foods
05.2020 - 07.2024
CashierCustomer Service
Wal-Mart Supercenter
09.2015 - 06.2019
General Laborer
Tyson Foods
04.2005 - 01.2013
Logansport High School
High School Diploma
Remington College
from Medical Assistant
University of Phoenix
Associate of Arts
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