Cassandra Winters
Los Angeles,CA
Summary
Experienced Office Management and Administration Professional with working knowledge of Didi Hirsch Agency policies and procedures. Works effectively with cross-functional teams in ensuring operational and service excellence. Strong oral, written and listening communication skills. Thrives in situations that require adaptability, problem solving, and multi-tasking. Works cooperatively within a team but is also self-directed and able to make decisions and take appropriate action based on experience and relationship to supervisor and team. Individualization and keen observation skills ensures proactive anticipation of team member needs. Highly dependable, ethical and reliable support specialist with unlimited dedication and commitment to the agency and its mission.
Overview
35
35
years of professional experience
Work History
Office Manager
DIDI HIRSCH MENTAL HEALTH SERVICES
01.2015 - Current
- Performed administrative functions in support of supervisor and program for two facilities/locations.
- Created, maintained and updated filing systems for paper and electronic documents.
- Responded to requests for information with emphasis on medical records.
- Successfully managed budgets for varied expenses and reconciled credit card statements with expense reports and petty cash.
- Produced, tracked and maintained timely reports, documentation, payment of fees, and inspections for licensing, audits, renewals, and permits to keep program in compliance within legal and regulatory guidelines.
- Attended meetings and developed excellent working relationships with other departments to resolve problems relating to Facilities, IT, Payroll, Accounts Payable, ROR, Medical Department, Business Office and Emergency/Safety in expedited manner.
- Oversaw all office, program and needed inventory for clients by ordering, submitting requisitions, and developing neighborhood relationships for donations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry clients.
- Coordinated special projects including purchasing of supplies, and planning of role responsibilities.
- Coached new hires on agency policies and procedures as well as providing ongoing training with computer skills.
- Controlled finances to lower costs and keep business operating within budget.
- Received and processed all incoming mail.
- Advocated and pursued executive team to create a medical records department which resulted in a new department and 100% faster delivery of medical records.
Relief/On-Call Counselor
DIDI HIRSCH MENTAL HEALTH SERVICES
09.2014 - 01.2015
- Maintained confidentiality of records relating to clients' treatment.
- Guided clients in developing skills and strategies for dealing with problems.
- Engaged clients in conversation to determine feelings and apprehensions.
- Acted as client advocate to coordinate required services or resolve emergency problems in crisis situations.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
Project Manager
J.M. MYSTERY SHOPPING COMPANY
07.2010 - 09.2014
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments that resulted in a 60% improvement in completed reports.
- Scheduled and facilitated appointments, review of reports and payment with independent contractors.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Managed large database of reports to provide valuable feedback to clients.
Teacher
VISTA DEL MAR CHILD AND FAMILY SERVICES
09.2009 - 06.2010
- Worked cooperatively with other teachers, administrators, and parents to help students reach learnin objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported student physical, mental, and social development using classroom games and activities.
Teacher's Assistant
VISTA DEL MAR CHILD AND FAMILY SERVICES
09.2008 - 09.2009
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Graded assignments and reported individual progress to teacher.
Therapeutic Behavioral Specialist
VISTA DEL MAR FAMILY SERVICES
10.2002 - 09.2008
- Crafted Behavioral Intervention Plans and maintained confidential records for individual clients.
- Informed parents, teachers and other caregivers of evaluation methods used to guide progress in behavioral change and documentation of progress.
- Counseled and coached individuals, groups or families to help understand problems, deal with crisis situations and develop realistic action plans.
- Wrote reports on clients and maintained required paperwork and met 10% over required billing hours per week.
Receptionist/Assistant Technician
PET MEDICAL CENTER
11.2001 - 10.2002
- Welcomed customers professionally and provided friendly, knowledgeable assistance.
- Scheduled and confirmed appointments, communicated with clients and staff, and updated client records.
- Operated and answered multi-line high-volume phone system.
- Resolved customer problems and complaints.
- Handled payment transactions and maintained sales and payments records accurately.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Performed some vet technician tasks.
Receptionist/Assistant Technician
SARA CREEK VETERINARY CLINIC
12.1999 - 11.2001
- Gained skills and knowledge to perform some medical procedures on pets, sterilized equipment and maintained supplies.
- Performed all typical receptionist duties.
Consumer Service Coordinator
NORTH LOS ANGELES COUNTY REGIONAL CENTER
01.1997 - 11.1999
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Guided, advocated for, and provided resources for my caseload of families with a child with a developmental disorder.
Assistant Residential Program Supervisor
PENNY LANE CENTERS
07.1995 - 12.1997
- Supervised 10 staff members and maintained staff schedule and processed payroll.
- Managed budget, supplies, facilities issues, licensing requirements and maintained confidential client and staff records.
- Worked flexible hours across night, weekend and holiday shifts.
Child Care Worker
PENNY LANE CENTERS
12.1994 - 06.1995
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Prepared and served nutritious and healthy meals and snacks.
- Communicated with clinicians, teachers and parents regarding child's behavior, daily activities, and concerns.
Substitute Teacher
BERRYESSA UNION SD, EAST SIDE UNION HSD
09.1993 - 06.1994
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Spanish Teacher
EAST SIDE UNION HIGH SCHOOL DISTRICT
09.1992 - 06.1993
- Explained concepts and assignments and conducted exams to determine fluency and comprehension.
- Attended department meetings to develop and update course curricula.
- Established and maintained professional relationships with students, staff, parents and community members.
- Monitored student progress with detailed grading records and provided feedback and results to students, parents and administration.
Office Aide
CALIFORNIA STATE UNIVERSITY, HAYWARD
09.1988 - 06.1992
- Provided clerical support, addressing routine, and special requirements.
Education
M.A - Psychology
Pepperdine University
Malibu, CA06.1999
B.A. - Psychology, Spanish
California State University,
06.1992
Skills
- Excellent multi-tasking ability
- Advanced clerical/administrative and computer skills
- Clear oral/written communication
- Public speaking
- Organizational skills for project management
- Expense reporting
Timeline
Office Manager
DIDI HIRSCH MENTAL HEALTH SERVICES
01.2015 - Current
Relief/On-Call Counselor
DIDI HIRSCH MENTAL HEALTH SERVICES
09.2014 - 01.2015
Project Manager
J.M. MYSTERY SHOPPING COMPANY
07.2010 - 09.2014
Teacher
VISTA DEL MAR CHILD AND FAMILY SERVICES
09.2009 - 06.2010
Teacher's Assistant
VISTA DEL MAR CHILD AND FAMILY SERVICES
09.2008 - 09.2009
Therapeutic Behavioral Specialist
VISTA DEL MAR FAMILY SERVICES
10.2002 - 09.2008
Receptionist/Assistant Technician
PET MEDICAL CENTER
11.2001 - 10.2002
Receptionist/Assistant Technician
SARA CREEK VETERINARY CLINIC
12.1999 - 11.2001
Consumer Service Coordinator
NORTH LOS ANGELES COUNTY REGIONAL CENTER
01.1997 - 11.1999
Assistant Residential Program Supervisor
PENNY LANE CENTERS
07.1995 - 12.1997
Child Care Worker
PENNY LANE CENTERS
12.1994 - 06.1995
Substitute Teacher
BERRYESSA UNION SD, EAST SIDE UNION HSD
09.1993 - 06.1994
Spanish Teacher
EAST SIDE UNION HIGH SCHOOL DISTRICT
09.1992 - 06.1993
Office Aide
CALIFORNIA STATE UNIVERSITY, HAYWARD
09.1988 - 06.1992
M.A - Psychology
Pepperdine University
B.A. - Psychology, Spanish
California State University,
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