Cassandra Winton
Letter Carrier/Parcel Distribution
Detroit,MI
Summary
Dedicated City Letter Carrier with USPS, skilled in route navigation and address management. Achieved timely deliveries while enhancing customer satisfaction through exceptional service. Demonstrated strong work ethic and integrity, ensuring compliance with postal regulations and protocols. Proficient in utilizing technology for efficient operations and fostering positive community engagement.
Work History
City Letter Carrier
USPS
Detroit , Mi
05.1994 - 12.2018
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Planned and cased mail in sequence of delivery for designated route.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Pleasantly greeted and engaged customers, assisting with any mail-related issues.
- Picked up and delivered mail on time each day, taking into consideration weather and road conditions.
- Maintained vehicle safety and cleanliness, contributing to a professional image for the postal service.
- Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
- Navigated through various weather conditions safely while ensuring the prompt delivery of mail items.
- Promoted community engagement by participating in special events such as Stamp Out Hunger Food Drive and Operation Santa.
- Enhanced operational efficiency by sorting and organizing mail for delivery in a timely manner.
- Trained new employees on proper procedures for sorting, organizing, and delivering mail within designated areas effectively.
- Adhered to all postal regulations and guidelines when handling sensitive materials such as restricted mail items or hazardous substances.
- Reported any irregularities or issues encountered on assigned routes to supervisors promptly for resolution.
- Worked closely with other employees in mail office and handled various administrative tasks.
- Identified undeliverable mail items, completing necessary documentation for return to sender or forwarding accordingly.
- Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
- Supported the overall mission of the postal service by maintaining integrity when handling confidential information found within mailed items.
- Enhanced the public''s trust in the postal service by conducting all assigned tasks with professionalism and integrity while representing the organization.
- Ensured timely delivery of packages and parcels by adhering to established routes and schedules.
- Contributed to team morale by fostering positive relationships with coworkers through effective communication and collaboration efforts.
- Picked up outgoing mail from letter boxes and in person from customers.
- Improved customer satisfaction by delivering mail accurately and efficiently to city residents.
- Prevented potential loss or damage of parcels while in transit by carefully securing them within designated compartments inside the delivery vehicle.
- Delivered packages and mail to business and people in local area.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
- Handled mail and packages with care to prevent damage during delivery.
- Kept mail delivery records to track delivered and undelivered items and identify delivery issues.
- Observed traffic and safety regulations for safe transport and delivery of mail.
- Altered routes to accommodate changing conditions or road closures in delivery areas.
- Employed GPS and other navigational tools to find shortest routes to locations.
Education
Associate Of General Studies - Psychology
05.1994
Data Entry Certification - Data Entry
06.1987
Skills
Mail delivery
Postal law knowledge
Registered mail protocols
Local area route knowledge
Route Navigation
Address management system
Accomplishments
I also trained newly hired employees, teaching them, first by allowing them to watch me perform, and ask any and all questions, and then to allow them to perform same duties that they had watched me perform.
Timeline
City Letter Carrier - USPS
05.1994 - 12.2018
Jordan College - Associate Of General Studies, Psychology
Randolph Vocational Studies - Data Entry Certification , Data Entry