Cassandra Wojciechowski
Elyria,OH
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
PCA
Cleveland Clinic
09.2021 - 12.2022
- Helped patients' feel independent and dignified by assisting with activities of daily living (ADLs).
- Completed frequent cleaning and sanitizing to maintain healthy environment for patients.
- Transported patients between facility rooms and helped move individuals between mobile equipment and beds.
- Responded to patient emergencies and physically stressful situations to restore calm or administer treatments.
- Monitored, measured and documented patients' vital signs in EMR system.
Home Health Aide
STNA
12.2017 - 02.2020
- Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
Supervisor
Apples Market
08.2014 - 09.2017
- Worked closely with front-end staff to assist customers
- Trained new team members in cash register operation, stock procedures and customer service.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Provided ongoing training to address staff needs.
Education
Stna
Medcert
03.2017
High School Diploma - Health
Midview High School
03.2016
Lorain CountyJVS/Adult Career Center
03.2016
Skills
- Performing patient intakes
- Documentation procedures expert
- Infection control procedures
- Calm and level-headed under duress
- Medical terminology knowledge
- Patient relations
- Collecting vital signs
- Electronic charting
- Quick problem solver
- Conflict resolution
- Retail Sales Customer Service
- Senior Leadership Support
- Order Fulfillment
- Managing Multiple Tasks
- Order Processing
Timeline
PCA
Cleveland Clinic
09.2021 - 12.2022
Home Health Aide
STNA
12.2017 - 02.2020
Supervisor
Apples Market
08.2014 - 09.2017
Stna
Medcert
High School Diploma - Health
Midview High School
Lorain CountyJVS/Adult Career Center
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