Cassandra Wrozier
Wentzville
Summary
Food & Beverage Manager with extensive experience in high-volume casino and restaurant environments, adept at overseeing beverage operations and ensuring exceptional guest service. Proven track record in managing inventory, optimizing costs, and leading a diverse team. Skilled in developing innovative drink menus, implementing effective training programs, and enhancing customer experiences. Strong knowledge of beverage trends, compliance regulations and budget management. Committed to fostering a vibrant and welcoming atmosphere while driving revenue growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Food and Beverage Manager
Ameristar Casino Resort Spa St. Charles
08.2022 - Current
- In charge of hiring, training and managing all Casino Beverage staff, as well as employee development, disciplinary action and performance reviews
- Created a streamlined staffing plan to effectively cover casino needs while cutting staffing cost overhead
- Identified operational flaws and took corrective action to address speed of service and over-consumption concerns while also facilitating effective and friendly service
- Devised and implemented effective strategies to improve restaurant performance, streamline food preparation processes, and boost efficiency in a variety of areas in the 5th St Deli
- In charge of food, liquor and inventory management
- Regular maintenance and repair operations were spearheaded by me and my team to keep all venues and equipment functioning efficiently
- Investigated and implemented improved service and team management strategies to increase business profits
- I effectively respond to customer requests via phone and email, as well as answer questions and inquiries
- Kept the kitchen clean and sanitary by following proper procedures and cleaning surfaces and equipment on a regular basis
- Conducted regular inspections of preparation and storage equipment to evaluate and maintain performance for cost-effective and safe operations
- Established and enforced performance and service standards to maintain a consistent, high-quality environment dedicated to customer satisfaction
- Created a new employee evaluation process that resulted in significant performance improvements
Star Club Assistant Manager
Ameristar Casino Resort Spa St. Charles
08.2020 - 08.2022
- Observed food preparation, production, and plating for quality control in a buffet setting
- Evaluated business operations on a regular basis to ensure that workflows were properly aligned for optimal coverage and customer satisfaction
- Was successful in resolving difficult customer complaints, finding solutions to guest needs, and increasing repeat business
- Assisted with hiring and on-boarding new-hires
- Monitored the distribution of complementary liquor and alcohol to guests
Dual Rate Manager
Ameristar Casino Resort Spa St. Charles
12.2014 - 04.2020
- My hourly shifts were spent as a Food Runner, taking orders for the poker players and serving them their food table-side
- I spent the first year at Ameristar working as a cocktail waitress, then went on to be a bar-back following serving
- This lead me to helping create the food runner position and developing that role
- I assisted in other hourly roles when there was a need for additional help, such as Warehouse, serving in the buffet, bartending or working in the Ryse nightclub
- Taking food orders and handling payment
- Making and serving drinks while maintaining a $1500 cash register
- Thorough POS knowledge
- Organizing and distributing product orders when working in the Warehouse
- Selling tickets, upselling tables sales and running coat-check when working in Ryse
- Works well in a fast-paced environment with lot's of multitasking
- Created a fun environment for the players by engaging patrons in positive and entertaining conversation
Server / Bartender
Buffalo Wild Wings
09.2008 - 11.2014
- Took customer orders and took advantage of opportunities to sell specialty drinks and foods
- Upsold daily specials and beverage promotions to exceed daily sales goals
- Was in charge of keeping secure cash drawers and quickly resolving any discrepancies to ensure accuracy
- Helped servers with specialty drink orders by quickly preparing on-demand items
Education
Some college (No degree) -
St. Charles Community College
Cottleville, MOSkills
- Team Leadership
- Scheduling
- Regulatory compliance
- Strong verbal communication
- Safe food handling
- Staff development
- Customer service
- Recruitment
- Conflict resolution
- Operational efficiency
- Cost control
- Operations oversight
- Ordering supplies
Certification
- TIPS (Training for Intervention ProcedureS) Alcohol Certification – Health Communications, Inc.
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Timeline
Assistant Food and Beverage Manager
Ameristar Casino Resort Spa St. Charles
08.2022 - Current
Star Club Assistant Manager
Ameristar Casino Resort Spa St. Charles
08.2020 - 08.2022
Dual Rate Manager
Ameristar Casino Resort Spa St. Charles
12.2014 - 04.2020
Server / Bartender
Buffalo Wild Wings
09.2008 - 11.2014
- TIPS (Training for Intervention ProcedureS) Alcohol Certification – Health Communications, Inc.
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Some college (No degree) -
St. Charles Community College
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