Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassandra Young

Killeen,TX

Summary

Comprehensive and metric-driven professional seeking to secure a position that will utilize superior business acumen, commitment towards organizational and team success, work ethic, and the ability to work with all levels of management. Highly dedicated and adaptable associate who embraces a heavy workload and identifies, evaluates, and resolves problems efficiently and independently.

Overview

12
12
years of professional experience

Work History

Client Experience Associate

AnywhereWorks
09.2022 - Current
  • Take inbound calls, provide timely and accurate responses to customer inquiries, and forward messages to clients in a fast-paced environment, capture incoming leads, take/process orders, schedule appointments, and document/track customer interactions using internal systems
  • Maintain a 92% or higher customer satisfaction score, enroll 25%+ of all connected leads, and successfully complete >100 calls daily while adhering to company policies and procedures
  • Work in collaboration with team members to achieve performance goals and maintain satisfactory service levels and provide knowledge and accurate information to customers.
  • Used internal systems to locate inventory and place special orders for customers.
  • Work independently and unsupervised, proactively seeking to improve efficiency on a daily basis.

Customer Service Representative

Cigna
02.2019 - 09.2022
  • 'Advanced customer support by establishing collaborative service environments through targeted operational initiatives.
  • Gathered and managed information from roughly 40 incoming calls, assessed and fulfilled caller's needs and educated on important policies and procedures.
  • Sustained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Met customer and company expectations with active listening and taking initiative, offering excellent support and tailored recommendations to address needs.

Bartender

Salt Grass Steakhouse
02.2019 - 09.2022
  • Increased sales, marketing share, and profitability by preparing drinks for approximately 25 guests and servers following standard recipes for cocktails and specialty drinks
  • Worked in collaboration effectively with the restaurant manager, servers, and host/hostess ensure the guest experience was enjoyable and effortless
  • Handled cash and credit cards transactions, and maintain and complete closing accounts via Point of Sales system.

Sales Representative

Patriot Buick GMC
05.2017 - 02.2019
  • Entered client info into a database to complete and follow up on sales for the purposes of satisfaction and retention, and responded to sales inquiries, customer issues, and concerns both on the phone and in-person
  • Made and received 50 qualifying calls to customers to provide enrollment and account management support.
  • Designed and implemented personal strategic sales strategies, generated leads, promoted long-lasting customer relationships, explained and offered warranties, services, and financing, and closed sales by overcoming objections, asking for sales and negotiating price
  • Performed high-quality, professional demonstrations of new/used vehicles and continuously developed product knowledge and sales acumen.

Manager

Sprint by Capitol Wireless
05.2015 - 05.2017
  • Drove and closed at least 5 sales daily through the engagement of customers by suggestively selling and add-on sales
  • Trained, developed, and coached both new and current team members for the purposes of retention, knowledge of product and company procedures
  • Performed opening and end-of-business practices, assisted with inventory, including scanning, receiving and stocking merchandise, and provided cash drawer maintenance e.g., ledger balancing and proper cash handling procedures.

Assistant Manager

T-Mobile by GP Mobile
06.2012 - 05.2015
  • Evaluated employee performance, provided training and orientation to new staff, identified hiring and training needs, and maintained scheduling to minimize associates going into overtime
  • Managed and directed 2 weekly store meetings to ensure everyone in the store was knowledgeable concerning current promotions, plans and as a platform to answer and questions or concerns
  • Attained a personal quota while also being responsible to the overall stores quotas and goals and kept the store prepared for audits.

Education

Skills

  • Microsoft Word
  • Excel
  • Access
  • Outlook
  • Teams
  • Enrollment Specialist
  • Coaching & Development
  • Scheduling
  • Customer Retention

Timeline

Client Experience Associate

AnywhereWorks
09.2022 - Current

Customer Service Representative

Cigna
02.2019 - 09.2022

Bartender

Salt Grass Steakhouse
02.2019 - 09.2022

Sales Representative

Patriot Buick GMC
05.2017 - 02.2019

Manager

Sprint by Capitol Wireless
05.2015 - 05.2017

Assistant Manager

T-Mobile by GP Mobile
06.2012 - 05.2015

Cassandra Young