Summary
Overview
Work History
Education
Skills
Timeline
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Cassandra Zamora

Albuquerque,NM

Summary

Dynamic and results-driven professional with extensive experience at 505 Logistics. Proven expertise in dispatch coordination and customer service, enhancing operational efficiency. Skilled in route planning along with communication to help persuade improving metrics and decision-making, consistently improving delivery processes. Adept at training new hires and fostering team collaboration to achieve organizational goals.

Overview

2026
2026
years of professional experience

Work History

Dispatcher

505 Logistics
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of packages and materials needed to complete the route.
  • Directed dispatching, routing, and tracking a number of fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Provided support, information, tips, to all delivery associate’s calls, remaining empathetic and patient during emergencies.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Consistently prioritized to meet performance metrics and contributing to the overall success of the company.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
  • Analyzed customer delivery feedback and provided solutions to improve drivers quality control and customer service.
  • Analyzed call patterns to predict peak times, adjusting staffing levels accordingly for optimal coverage.
  • Answered phone calls and responded to emails.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Monitored Netradyne software to track any violations created by drivers and disputed the events if needed to.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Monitored and tracked dispatch communication systems.
  • During closing shifts , responsibilities were to clean, disinfect work equipment and area. Charged phones , monitored and tracked inventory of work equipment borrowed is returned and secured.

Supervisor

505 Logistics
09.2023 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for associates.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular team stand up meetings and encouraging open dialogue among all members.
  • Conducted performance evaluations for all associates, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Optimized scheduling to ensure full coverage during peak hours.
  • Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Collected, arranged, and input information into database system.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Evaluated drivers needs and feedback as well as developing a more helpful solution to maintain or improve fantastic customer service
  • Frequently inspected production area to verify proper equipment operation.
  • Maintained database systems to track and analyze operational data.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Scheduled interviews and Interviewed potential candidates and new hires
  • Responded to emails from delivery associates and the leadership team
  • Onboarding new hires as a delivery associate.

Delivery Associate

505 Logistics
09.2023 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
  • Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
  • Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
  • Proactively identified potential issues affecting delivery success, taking corrective action as needed to maintain performance standards.
  • Collaborated with team members to meet tight deadlines during peak delivery periods.
  • Notifying customers of arrival and provided proof of completed or in-progress deliveries using hand-held devices and clear camera images.
  • Reduced delivery errors by double-checking package’s and verifying addresses prior to departure.
  • Loaded van and properly secured packages to prevent damage or unsafe handling for deliveries.
  • Adapted quickly to changing conditions during inclement weather or unexpected road closures, rerouting effectively while minimizing delays.
  • Streamlined package handling by organizing parcels for efficient loading and unloading.
  • Kept customers informed of any delays or issues with their deliveries, offering solutions when possible.
  • Conducted thorough pre-trip inspections on assigned vehicles daily, identifying any repair needs immediately.
  • Achieved next mile milestones efficiently, ensuring timely completion of daily routes , package delivery count , and positive customer delivery feedback.
  • Providing exceptional customer service during each interaction.
  • Enhanced delivery efficiency by optimizing route planning and time management.
  • Communicated customer complaints, requests, and feedback to company management.
  • Worked scheduled hours as required and took on available shifts during holidays and peak season.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Communicated with dispatch and customers for accurate delivery information.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Escalated issues to supervisor and driver support for immediate remediation.
  • Built professional relationships with customers and business partners.
  • Followed safety procedures and regulations to protect packages and vehicles.
  • Tracked delivery status and updated customers for expected delivery time.

Education

High School Diploma -

West Mesa High School
Albuquerque, NM
2011

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Time management
  • Problem-solving
  • Dispatch coordination
  • Schedule management
  • Updating logs
  • Route planning
  • Incident reporting
  • Conflict resolution
  • Verifying coverage
  • Multitasking and organization
  • Team collaboration
  • Verbal and written communication
  • Map reading
  • Record keeping
  • Emergency protocols
  • Equipment management
  • Delivery procedures
  • Adjusting routes
  • Call handling
  • Training new hires
  • Coordinating urgent deliveries
  • Vehicle coordination
  • Radio communication
  • Driver communication
  • Software proficiency
  • Improving operations
  • Critical thinking
  • Organizational skills
  • Microsoft office
  • Excellent communication
  • Paperwork processing
  • Task prioritization
  • Mentoring and coaching
  • Workload management
  • Quality control
  • Records maintenance
  • Materials ordering
  • Calendar and scheduling software
  • Service requests
  • Distance estimation
  • Equipment inspection

Timeline

Supervisor

505 Logistics
09.2023 - Current

Delivery Associate

505 Logistics
09.2023 - Current

Dispatcher

505 Logistics

High School Diploma -

West Mesa High School

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Cassandra Zamora