Cassandra Zurbrick
Tacoma
Summary
Offering strong interpersonal skills and passion for customer service, eager to learn and grow within this field. Brings ability to quickly grasp new concepts and effectively apply them, along with proficiency in managing customer inquiries and utilizing computer based systems. Ready to use and develop communication and problem-solving skills in any occupational role
Overview
8
8
years of professional experience
Work History
Customer Experience Professional
Lowes Home Improvment
05.2023 - Current
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Monitored customer feedback, identifying trends to improve product offerings and the overall customer experience.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Process required transactions via web based applications.
- Maintain thorough knowledge of the company and client programs, policies and technology.
Homemaker
Self-employeed
05.2020 - 05.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Created a loving, safe environment by establishing social, emotional and physical growth through intentional teaching and play.
- Lovingly cooked, cleaned, played with, transported, educated, and cared for two children 24 hours a day 7 days a week.
- Performed a variety of housekeeping services, including mopping, dusting, vacuuming, bleaching, scrubbing and sanitizing.
Trucking Dispatcher
Allens Trucking Co
02.2017 - 05.2020
- Processed paperwork accurately and efficiently to maintain compliance with industry regulations and standards.
- Improved dispatcher productivity by implementing standardized procedures for handling common scenarios encountered on the job.
- Contributed to the development of contingency plans in case of unexpected delays or disruptions affecting deliveries.
- Reduced operational costs through effective resource allocation and load planning.
- Ensured accurate vehicles were dispatched for each customers hauling needs.
- Maintained neat and efficient documentation to ensure adequate time management during operational hours.
Administrative Assistant
Hunter Corporation
09.2016 - 02.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Created a more efficient workspace by proactively anticipating department needs.
Education
High School Diploma -
East Henderson High School
East Flat Rock, NC06-2010
Skills
- Client advocacy
- Strong communication skills
- Continuous learning attitude
- Effective decision making
- Conflict resolution
- Record keeping efficiency
- Efficient time management
- Documentation and paperwork
Timeline
Customer Experience Professional
Lowes Home Improvment
05.2023 - Current
Homemaker
Self-employeed
05.2020 - 05.2023
Trucking Dispatcher
Allens Trucking Co
02.2017 - 05.2020
Administrative Assistant
Hunter Corporation
09.2016 - 02.2017
High School Diploma -
East Henderson High School
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