Cassandra D. McGriff
Summary
Motivational leader and organizational problem- solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale building techniques to maximize employees engagement and performance. Experienced in medical records file management, regulatory, legal, & administrative requirements.
Overview
19
19
years of professional experience
Work History
Assistant Director
Helping Hands Childcare Inc
02.2022 - Current
- Manage daily operations, assist with budgeting and financial planning, and coordinate staff activities
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Answer phone calls
- Prepare documents designated by the state of Texas
- Assist teacher coordinator on daily tasks
- Greet parents, children, and solicitors
- Assist with training of staff
- Serve as back transportation driver and substitute teacher
- Intake tuition and registration weekly fees
Operations Site Client Service Supervisor
Ciox Health
07.2017 - 01.2019
- Assisted the Manager of Operations in the training and direction of the Client Service Rep positions
- Provided input to the Manager of Operations for the evaluation of the Client Service Rep
- Answered day to day questions posed by clients and the Client Service Rep
- Made recommendations for methods to increase productivity
- Assisted in meeting regional revenue goals on a consistent basis
- Complied with all release of information related functions as stipulated in service agreement
- Assisted in selecting, interviewing, hiring process and terminating employees
- Participated in counseling sessions of site personnel and make probationary or termination recommendations when necessary
- Responsible for professionally training release of information staff in company and facility specific functions
- Distribute workflow to site personnel
- Assisted in evaluations of employees
- Ensured supplies are available at designated facility
- Responsible for meeting facility revenue goals on a consistent basis
- Prepared month-end reports on the first workday of each month and distribute
- Responsible for submitting company-related travel expense reports and original receipts to manager in timely manner
- Maintained confidentiality by keeping all information seen and heard in the facility in the strictest confidence
Senior Client Service Representative
Ciox Health
09.2004 - 06.2017
- Assisted with the training of Client Service Representative throughout the region and provided coverage in the event of backlogs, illness, vacation, or leave of absence
- Critical thinking
- Developed guidelines and best practices with Director of Operations
- Completed release of information requests including retrieving patients in medical charts and returning charts, copying/scanning medical records accurately and correctly, according to the requests, established procedures and established standards of quality and productivity; and electronically transmit medical record to processing operations
- Reviewed the accuracy of scanned documents and ensured documents reflect the details specified by the requestor
- Performed quality checks on all work to assure accuracy of release, confidentiality, and proper invoicing
- Validates requests and authorization for release of information according to established procedures and HIPPA guidelines
- Remained abreast of processes and procedures for installing applicable company operational software
- Generate reports using company software as directed by Director of Operations
Education
BA - Interdisciplinary Studies-Gender Studies
University of Texas
Skills
- Business Administration
- Microsoft Excel, Microsoft Word, Microsoft Windows NT,
- Meditech, Epic, HIPPA
- Staff Management
- Accounts Receivables/Collections, Accounts Payable
- Customer Service
- Data Entry
- Training and Development
- Daily Production Reports
- Office Supplies and Inventory
- Car Rental, Insurance Claims Handling
- Fleet Registration and Citations
- Microfilm/Microfiche documentation
Timeline
Assistant Director
Helping Hands Childcare Inc
02.2022 - Current
Operations Site Client Service Supervisor
Ciox Health
07.2017 - 01.2019
Senior Client Service Representative
Ciox Health
09.2004 - 06.2017
BA - Interdisciplinary Studies-Gender Studies
University of Texas
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