Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
References
Timeline
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Cassandra D.H. Bickham

Baton Rouge,LA

Summary

Motivated professional offering a BA in General Legal Studies. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines. Entrepreneurial CEO offering progressive experience in operations leadership. Skilled at identifying and implementing process improvements to drive efficiency and productivity. Motivating leader with proven success managing cross-functional teams.

Overview

32
32
years of professional experience
1
1
Certification

Work History

CEO True Process Service LLC.

01.2021 - Current
  • Legal process serving
  • legal research
  • abuse survivors ambassador
  • justice advocate
  • Overseen the daily operations of the organization and ensured compliance with applicable laws and regulations.
  • Directed long-term research initiatives to identify new markets for growth opportunities.
  • Assessed financial performance of the organization on a regular basis and identified areas for improvement.
  • Negotiated contracts with vendors to secure competitive pricing for goods or services.
  • Reviewed current systems and processes regularly for potential improvements or upgrades.

Bus Operator

Capitol Area Transit System
Baton Rouge, LA
11.2010 - 06.2014
  • Provided safe and reliable transportation for passengers to their destinations.
  • Maintained the cleanliness of buses, including sweeping, mopping, scrubbing and vacuuming interior surfaces.
  • Performed pre-trip inspections on vehicles, ensuring that all safety equipment was in proper working order.
  • Assisted disabled passengers with boarding and exiting the bus at designated stops.

School Bus Operator

East Baton Rouge Parish School System
BATON ROUGE, LA
08.2006 - 07.2010
  • Assisted students with boarding and disembarking the bus in a safe manner.
  • Monitored student behavior while on the bus to ensure safety and security of all passengers.
  • Performed pre-trip vehicle inspections to ensure that buses were in good working order.
  • Utilized appropriate driving techniques, including defensive driving, when operating the school bus.

General Maintenance Worker

East Baton Rouge City Parish
Baton Rouge, LA
12.2005 - 04.2006
  • Responded to emergency calls related to flooding or blocked drains due to debris buildup.
  • Disposed of hazardous waste materials according to established protocols.
  • Routinely inspected equipment for preventive and emergency maintenance needs.
  • Operated heavy machinery such as tractors, backhoes, dump trucks and snow plows to complete various tasks.
  • Cleaned debris from streets and sidewalks using hand tools such as shovels, rakes and brooms.
  • Inspected streets, sidewalks, sewers, drainage systems, and other infrastructure for potential problems or hazards.

INDUSTRIAL HYGENEIST

Wynn L. White Consulting Engineers
Baton Rouge, LA
06.2004 - 12.2006
  • Conducted safety inspections of industrial facilities and identified potential health hazards.
  • Developed and implemented safety policies, procedures, and programs to reduce the risk of injury or illness.
  • Assessed workplace conditions for compliance with applicable regulations related to occupational safety and health.
  • Evaluated employee exposure to hazardous materials and provided recommendations for protective measures.

Transit Bus Operator

Dallas Area Rapid Transit, Dart
DALLAS, TX
10.1999 - 10.2003
  • Conducted pre-trip inspections of the bus to ensure it was safe for operation.
  • Monitored passengers to ensure they followed safety regulations and paid fares.
  • Responded to customer inquiries regarding routes, schedules, and transfers.
  • Assisted passengers with mobility devices in boarding and disembarking safely.
  • Maintained a clean interior of the bus by sweeping and removing debris between runs.
  • Enforced passenger rules and regulations while providing courteous service.
  • Provided assistance to elderly or disabled passengers with their transportation needs.
  • Reported any mechanical problems or incidents that occurred during transit operations.
  • Adhered to all traffic laws including speed limits, stop signs, signals..
  • Communicated regularly with dispatch personnel via two-way radio systems.
  • Managed time effectively by arriving at stops on schedule according to route times.
  • Completed daily paperwork such as log books, maintenance reports, incident reports..
  • Maintained professional demeanor when dealing with difficult customers or situations.

Corrections Officer

Dawson state jail
Dallas, Texas
01.2002 - 01.2003
  • Enforced policies and procedures in the facility, secured offenders, and transported offenders
  • Advanced from corrections officer to transport officer and segregation officer within six months
  • Maintained records and files with confidentiality, writing reports accurately and efficiently.

Security Agent

Delta Jr College Campus Security
Baton Rouge, Louisiana
01.1992 - 01.1993
  • Responsible for the security and protection of students and faculty
  • Kept clear and concise report logs
  • Responsible for knowing legal limitations
  • Responsible for knowing and applying civil liability laws.

Asset protection specialist

Mervyn's department store
Baton Rouge, Louisiana
01.1993
  • Performed internal and external investigations
  • Clear and concise report writing and preserving evidence
  • Applying laws and statutes when detaining suspects
  • Maintaining confidentiality of investigations
  • Maintaining Video Evidence.

Education

Bachelor of Arts - General Legal Studies

Tulane University
New Orleans, LA
05-2024

Texas Commission of private security certification -

MBH, INC
07.2003

Corrections Certification -

EL Centro College
12.2001

Security certification -

Delta Jr. College
03.1993

Skills

  • American Bar Association
  • Criminal justice
  • Corrections Committee
  • Defense Committee
  • Racial Justice and Diversity
  • Alternative Dispute Resolution
  • Restorative Justice
  • Victims Committee
  • NAACP
  • National Association of Legal Assistants
  • Learning Disabilities Association
  • Process Improvement
  • Regulatory Compliance
  • Problem-Solving
  • Professional Demeanor

Certification

  • Paralegal studies AAS - 2021
  • Licensed Private Investigator - 2020- current
  • Licensed CDL class B w passenger and school bus endorsements - 1999-current
  • Security certification-1993-current

Accomplishments

Phi Theta Kappa Honor society alumni

Tulane University alumni

Sigma Alpha Pi alumni

Honor Society.org

Affiliations

Fishing

Legal research

Reading

Karaoke

Listening to varieties of music

References

References available upon request.

Timeline

CEO True Process Service LLC.

01.2021 - Current

Bus Operator

Capitol Area Transit System
11.2010 - 06.2014

School Bus Operator

East Baton Rouge Parish School System
08.2006 - 07.2010

General Maintenance Worker

East Baton Rouge City Parish
12.2005 - 04.2006

INDUSTRIAL HYGENEIST

Wynn L. White Consulting Engineers
06.2004 - 12.2006

Corrections Officer

Dawson state jail
01.2002 - 01.2003

Transit Bus Operator

Dallas Area Rapid Transit, Dart
10.1999 - 10.2003

Asset protection specialist

Mervyn's department store
01.1993

Security Agent

Delta Jr College Campus Security
01.1992 - 01.1993

Bachelor of Arts - General Legal Studies

Tulane University

Texas Commission of private security certification -

MBH, INC

Corrections Certification -

EL Centro College

Security certification -

Delta Jr. College

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Cassandra D.H. Bickham