Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassandra E. Gautier

Property Manager
Boca Raton,FL

Summary

I consider myself to be a High-energy, Enthusiastic and Professional Employee. Successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. As a Property Manager and being in the industry for over 20 years, I have a broad background in operations, project and risk management, financial reporting, annual Budgets as well as surpassing company goals and achievements year-round. Established excellent working relationships with customers, residents, employees, vendors and contractors. I consider myself to be an Enthusiastic team leader and team player dedicated to process improvements and staff development. Due to the rapidly evolving and changing markets in South Florida, I am extremely proactive in finding cost-effective solutions to ensure that we, as a property, stay on target and surpass other properties in the nearby market.

Overview

22
22
years of professional experience

Work History

Property Manager

JRK Property Holdings
01.2022 - 01.2023
  • Handled Resident Issues & Complaints Promptly and Appropriately with a Positive Attitude
  • Followed up on Delinquent Residents and Coordinated Collection Procedures.
  • Completed Final Move-Out Walk-Throughs with Residents to Identify required Charges & Repairs.
  • Completed & Maintained Lease Agreements & Renewal Documents in Digital and Hardcopy Format
  • Monitored Progress of Maintenance Projects, Work Orders & Notified Appropriate Individuals of Project Updates, Delays and Schedule Changes
  • Evaluated and Recommended Changes in Rental Pricing & Strategies to remain Competitive in the Market
  • Addressed & Handled Disciplinary Actions, Performance Reviews and Terminations of Staff
  • Prepared Specifications, Solicited Bids & Submitted Vendor/Contractor Bids for Approval
  • Developed and Executed Plan to Achieve & Maintain 96% or Better Rate of Occupancy
  • Responsible for Collecting Monies, Posting Rents & Issuing 30-Day Notices
  • Oversee Maintenance Staff to enure Repairs & Work Orders were Completed in a Timely Manner.

Marketing & Leasing Consultant

Northland Investments, LLC
06.2019 - 09.2020
  • Heavy social Marketing along with Other Marketing Techniques
  • Handled Out-of-State and Online Leasing
  • Responsible for Daily Tours and Leasing of Apartments
  • Maintain, Organize all Traffic, prospects & Leasing Data
  • Daily & Weekly Reports
  • Weekly Market Comps Updates to Obtain Current Market Information
  • Goal Oriented
  • Secure Leases and Processing of Credit & Criminal Background Checks for Manager Approval
  • Preparation of Lease Documents and Move-n Packets
  • Move-In Apartment Walk-Throughs with New Resident's
  • Processing of Credit Card's for Application, Reservation & Move- In Monies
  • Inspections of Vacant and Available Units to Ensure Market Ready Condition to Tour
  • Ability to work closely with Residents and Prospects
  • Effective Communication & Interpersonal Skills
  • Organized, Professional, Friendly, Enthusiastic & Diligent
  • Ability to work close with Assistant Manager & Property Manager
  • Understand & Complies with All Fair Housing Laws and Standards

Marketing, Leasing Consultant & Administration, New Construction/Lease Up Community Experience

JMG Realty, Inc
06.2018 - 03.2019
  • Heavy Marketing Including Outreach Marketing, Social Events, E-Mail, Visiting Nearby Retailers, Malls and Real Estate Office amongst many others such as Broker Events
  • Maintain Effective Communication with Manager, Maintenance & Onsite Construction Team Members
  • Promote "WOW" Features and Excitement to Community
  • Create a Warm and Inviting Atmosphere for Prospects and New Residents
  • Prospect Community Tours
  • Secure and Prelease Apartment Homes
  • Process Credit and Criminal Background Checks for Manager Approval
  • Prepare All Lease Documents/Schedule Welcome Tour and Lease Signing
  • Established and Maintained a Closing Ratio of 35% and Higher
  • Maintained Professional & Warm Relationship with New Residents

Community Manager

JMG Realty Inc
11.2007 - 01.2014
  • Property Take-Over & Promotion to a Community Manager
  • Increased occupancy from 88% upon take-over to climbing & stabilizing occupancy of at least 95% to 99% each month
  • Immediately started to increase income and reduce expenses
  • Preparing annual property budgets as well as following the budget year-round to Insure that income & expenses remained within the allowed budget amounts
  • Reduced & controlled property expenses, maintenance expenses and turn-key expenses
  • Prepared & completed all financial reports including mid-month accounting, accounting month end reports, monthly variance reports, marketing reports, performance bonuses & owner reports
  • Completed weekly property inspections, lighting inspections and reporting
  • Analyzed contract performance for bids, budgets and forecasts
  • Prepared, drafted and completed All Resident Renewals along with review and approving all renewal increases and lease terms
  • Secured and maintained at least a 60% renewal ration monthly
  • Conducted annual performance reviews for all employees including maintenance staff and grounds
  • Completed all new hire paperwork and first day presentation to company
  • Prepared and completed weekly meetings with the Regional Manager along with my current Owners
  • Involved, assisted & attended all community events
  • Updated weekly market comps, planned outreach marketing, social media marketing and other new ideas with team
  • Traveled throughout state to complete property audit's and take-over's along helping and assisting at other communities when needed
  • Property full renovation & rehab
  • Worked directly with property owners, regional manager & onsite construction team with development and design plans including main leasing office/clubhouse, creating & furnishing new models, renovation of the fitness center, ordering of new equipment along with all other amenity changes, renovations and updates
  • Scheduled & confirmed all needed replacement for each unit
  • Finalized and approved completed rehab units for delivery of rental

Leasing Consultant Promoted to Assistant Manager, Assistant Manager

JMG Realty Inc
01.2001 - 10.2006
  • Experience on a Brand New Full Lease Up Community totaling 320-Units
  • Completed, Entered & Tracked all Guest Cards for New Prospects/ Daily Traffic
  • Consistently Remained at a Closing Ration of at least 35% and Higher
  • Provided 100% Customer Satisfaction
  • Walked Property, Tour Routes & Models Daily to Ensure that they were Clean, Trash-Free, & All Lights were on & Working
  • Prior Move-In Inspections to Ensure All Apartments were in Move-In Ready Condition
  • Collected Applications, Scheduled Move-Dates, Processed Credit & Criminal Background Checks along with Verifying Employment and Rental Verifications for each Applicant
  • Prepared Lease Agreements & Renewal Leases
  • Opening & Closing Procedures Required Daily
  • Entering & Closing of Reported/Completed Work Orders
  • Involved with all Community, Resident & Broker Events including the Planning/Budgeting of each Event
  • Promoted to Assistant Manager. Responsible for Posting & Collections of all Monies on a Daily Basis
  • Minimized and Controlled Monthly Delinquency along with continuing to reach Monthly Percentages & Goals as Budgeted
  • Preformed all Legal Tasks & Process Evictions as needed
  • Creation and Implantation of Collection Procedures to help Increase Income Monthly
  • Completed Move-Out Inspections & Assisted Maintenance to Confirm Move-Out Damages/Charges
  • Processed & Completed Move-Out Statements including Listing any Damages, Amounts Due & Refunds
  • Condo-Conversion Experience
  • Hands on Experience with the Community Conversion
  • Worked Side by Side with Real Estate Team Onsite throughout the Entire Conversion & Closing of each Unit
  • Worked Closely & Directly with Property Owners; Kolter Properties & Regional Manager during this Process
  • Insured all Residents, Sales and Buyers were Completed, Satisfied & went Smoothly throughout their Process

Education

High School Diploma -

AAC Online CAM Course South Florida HOA License/Certification- Currently in Process - undefined

Certification in Business Operations - undefined

Certification in Sales and Marketing - undefined

Received Florida Division -

SEFAA Award
2007

-SEFAA/FAA FloridaCAM License-Certified Property Manager Property ManagementCoursework in Business, Management And CommunicationsCertified Apartment Manager; The National Apartment Association Education Institute; CAM License -

Southeast Florida Apartment Association
2006

Certified & Trained through the South East Florida Apartment Association on Bed Bug -

SEFAA
1997

Skills

  • Annual Budget, Forecasting, Financial Reporting & Operations
  • Strong Administrative Skills and Knowledge
  • Outreach Marketing, Networking Skills, Marketing Plan & Development
  • Customer Satisfaction & Vendor Relations
  • Excellent Communication and Interpersonal Skills
  • Effective Leader & Team Building Expertise
  • Detail Oriented & Consistently Meet Goals
  • Maintained In-Depth Knowledge of Competition through Consistent Evaluation of Market Conditions and Trends
  • Entrada/Property Solutions
  • Bluemoon Lease Software
  • Gracehill E-Learning
  • Nexus Billing
  • ADP
  • LRO
  • MRI
  • ASMI
  • Yardi-Site Manager
  • AVID Invoicing/Billing
  • Microsoft, Word, Excel & Powerpoint

Timeline

Property Manager

JRK Property Holdings
01.2022 - 01.2023

Marketing & Leasing Consultant

Northland Investments, LLC
06.2019 - 09.2020

Marketing, Leasing Consultant & Administration, New Construction/Lease Up Community Experience

JMG Realty, Inc
06.2018 - 03.2019

Community Manager

JMG Realty Inc
11.2007 - 01.2014

Leasing Consultant Promoted to Assistant Manager, Assistant Manager

JMG Realty Inc
01.2001 - 10.2006

High School Diploma -

AAC Online CAM Course South Florida HOA License/Certification- Currently in Process - undefined

Certification in Business Operations - undefined

Certification in Sales and Marketing - undefined

Received Florida Division -

SEFAA Award

-SEFAA/FAA FloridaCAM License-Certified Property Manager Property ManagementCoursework in Business, Management And CommunicationsCertified Apartment Manager; The National Apartment Association Education Institute; CAM License -

Southeast Florida Apartment Association

Certified & Trained through the South East Florida Apartment Association on Bed Bug -

SEFAA

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Cassandra E. GautierProperty Manager