Cassandra Feliciano
Jacksonville,FL
Summary
Human Resources Manager with extensive experience leading HR operations across manufacturing, logistics, and corporate environments. Holds a B.S. in Interdisciplinary Studies and currently pursuing an MBA with a concentration in Human Resource Management. Skilled in employee relations, performance management, HRIS systems, compliance, and strategic workforce planning. Known for strengthening engagement, reducing turnover, and aligning HR initiatives with organizational goals.
Overview
10
10
years of professional experience
Work History
Human Resources Manager
Stellar Energy
04.2025 - Current
- Serve as strategic and operations HR Manager supporting finance, operations, and production functions across two manufacturing sites.
- Provide consultation to leadership on workforce planning, organizational design, and employee relations to align HR strategies with business objectives.
- Advise managers on performance management, corrective actions, and leadership development, improving team effectiveness and morale.
- Lead investigations and resolve complex employee relations issues while maintaining compliance with FLSA, OSHA, and state employment laws.
- Coach and mentor HR staff, reinforcing consistent application of HR policies and promoting a culture of accountability and transparency.
- Key Achievements:
- Reduced employee turnover by 20% through enhanced engagement and retention strategies.
- Filled 95% of open roles within 30 days by refining recruitment workflows.
- Strengthened HRIS data processes, improving reporting speed by 15%.
Logistics Payroll and Onboarding Operations Specialist
Vulcan Materials Co.
04.2018 - 04.2025
- Partnered cross-functionally with Finance and Operations to ensure precise EDI payroll execution.
- Delivered HR and financial data insights to leadership to improve budget forecasting and productivity analysis.
- Trained and supported staff during new hire onboarding.
- Maintained compliance with DOT, FMCSA, and labor regulations through meticulous recordkeeping and audits.
- Served as liaison between employees and management to enhance communication and engagement within distributed teams.
- Key Achievements:
- Recognized for leading system transition training and cross-functional collaboration.
- Improved onboarding and training efficiency, reducing processing errors by 30%.
- Recognized for leadership in training new specialists and cross-functional collaboration.
HRIS Data Specialist
The Data Council
01.2017 - 06.2018
- Maintained HR data integrity and compliance documentation during HRIS updates and audits.
- Supported accurate workforce reporting for finance and HR compliance initiatives.
- Collaborated with cross-functional teams to ensure alignment of HRIS with organizational policies and procedures.
- Enhanced HRIS efficiency by streamlining data entry processes and implementing automated workflows.
Human Resources Manager
NCC Business Services, Inc
01.2016 - 04.2018
- Managed full-cycle HR operations for a multi-state debt collection agency, supporting leadership and staff across recruitment, onboarding, employee relations, and compliance.
- Ensured HR and operational practices adhered to FDCPA, TCPA, CFPB, and state regulations, partnering closely with Compliance and Collections leadership.
- Conducted employee investigations, documented corrective actions, and coached supervisors on performance management and disciplinary processes.
- Led new-hire onboarding, HR policy training, and ongoing development initiatives to enhance employee understanding of regulatory requirements.
- Maintained HR records, monitored attendance and performance trends, and ensured accurate documentation aligned with legal and organizational standards.
- Collaborated with the Collections Manager and Quality Assurance teams to address performance issues, strengthen employee accountability, and support organizational goals.
- Key Achievements:
- Improved compliance and consistency across teams by updating HR policies, training materials, and performance documentation standards.
- Reduced employee relations issues by strengthening coaching practices and implementing clearer corrective-action processes.
- Increased onboarding efficiency and employee retention through improved new-hire orientation workflows.
- Supported the agency in maintaining a strong CFPB reputation through accurate HR documentation and aligned regulatory training.
Education
MBA - Concentration Human Resource Mgmt.
Louisiana State University
Shreveport, LAB.S. - Interdisciplinary Studies, Human Services
University of Central Florida
Orlando, FLA.A. - General Studies
Daytona State College
Daytona Beach, FLSkills
- HR Systems: ADP Workforce Now, Oracle, Paycor, Workday, BambooHR, Kronos, Apex, Cypress
- Data & Analytics: Excel (Pivot Tables, VLOOKUP), HRIS reporting, compliance metrics, workforce analytics
- Core Competencies: Employee Relations
- Performance Management
- Finance & Payroll Alignment
- Engagement & Retention
- Strategic HR Planning
- Organizational Development
- Compliance
Timeline
Human Resources Manager
Stellar Energy
04.2025 - Current
Logistics Payroll and Onboarding Operations Specialist
Vulcan Materials Co.
04.2018 - 04.2025
HRIS Data Specialist
The Data Council
01.2017 - 06.2018
Human Resources Manager
NCC Business Services, Inc
01.2016 - 04.2018
MBA - Concentration Human Resource Mgmt.
Louisiana State University
B.S. - Interdisciplinary Studies, Human Services
University of Central Florida
A.A. - General Studies
Daytona State College