Cassandra Graves
Sanford
Summary
Experienced hospitality professional with over two decades in the industry, specializing in cocktail preparation and customer service. Demonstrated leadership at Spectrum and T-Mobile, exceeding sales targets through innovative strategies and team development. Adaptable and multiskilled, excelling in diverse environments and well-equipped to tackle any challenge.
Overview
10
10
years of professional experience
Work History
Bartender/Server
Busters Bistro
10.2023 - Current
- Crafted and served a diverse range of cocktails, enhancing customer satisfaction and experience.
- Managed bar inventory, ensuring optimal stock levels to meet demand while minimizing waste.
- Fostered relationships with regular patrons, contributing to a loyal customer base through personalized service.
- Ensured compliance with health and safety regulations, maintaining a clean and safe work environment.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Sales Development Representative
T-Mobile
04.2023 - 01.2025
- Oversaw 4 teams and six stores as a customer loyalty lead.
- Scheduled and delegated assignments to maximize coverage.
- Cultivated relationships with potential clients to identify needs and generate interest in T-Mobile services.
- Conducted thorough research on prospects to tailor outreach strategies and improve engagement rates.
- Utilized CRM software to track interactions and maintain accurate records of customer communications.
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Achieved and exceeded monthly and annual sales targets.
- Supervised daily store operations, ensuring compliance with company policies and standards.
- Trained and mentored staff, fostering a collaborative and efficient work environment.
- Managed inventory control processes, reducing stock discrepancies through improved tracking systems.
- Coordinated staff schedules to ensure optimal coverage during peak business hours.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction rates.
Bartender
The Alley
01.2021 - 10.2023
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Managed inventory of liquor, beer, wine, and other bar-related items by conducting regular stock checks.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Store Manager
Spectrum
06.2021 - 04.2023
- Oversaw daily store operations, ensuring adherence to company policies and procedures.
- Led a team of associates, providing training and mentorship to enhance performance.
- Developed and implemented sales strategies, driving revenue growth through targeted promotions.
- Coordinated staff schedules, ensuring adequate coverage during peak business hours.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
Assistant Store Manager, Customer Loyalty Lead
T-Mobile
07.2016 - 06.2021
- Led team in daily operations, ensuring compliance with company policies and procedures.
- Trained new staff on customer service standards and operational best practices.
- Implemented inventory management processes to optimize stock levels and reduce shrinkage.
- Developed employee schedules to maintain optimal staffing levels during peak hours.
- Conducted performance evaluations, providing feedback to improve individual and team effectiveness.
- Led a team in each of our 6 stores in our district to ensure customer loyalty and satisfaction.
Batender/Server
Lil Jamaica
04.2020 - 01.2021
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Served food and beverages promptly with focused attention to customer needs.
Server/Batrender
Chatterhouse
07.2018 - 04.2020
- Delivered exceptional customer service by actively engaging with guests and addressing inquiries promptly.
- Resolved customer complaints effectively, turning potential issues into positive experiences for guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Certified Medical Assistant
Bellin Health
09.2015 - 03.2017
- Administered patient vaccinations and injections, ensuring compliance with safety protocols.
- Assisted in patient examinations by documenting medical histories and vital signs accurately.
- Coordinated patient scheduling and follow-up appointments to optimize clinic workflow.
- Educated patients on treatment plans, medications, and preventive care techniques effectively.
- Managed electronic health records (EHR) system to maintain up-to-date patient information.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Education
Diploma - General
Green Bay East High
Green Bay, WI06.2001
Associate in Science (A.S.) - science
Rasmussen College
06-2012
Skills
- 20 years server/bartender/customer service experience
- Strong multitasking
- Highly reliable
- Team player attitude
- Patience and tolerance
- Outgoing personality
- Handling difficult customers
- Staff management
- Problem-solving
- HIPAA compliance
- Medical terminology
- POS systems operations
- Employee scheduling
- Goals and performance
- Work Planning and Prioritization
- Consultative sales
Timeline
Bartender/Server
Busters Bistro
10.2023 - Current
Sales Development Representative
T-Mobile
04.2023 - 01.2025
Store Manager
Spectrum
06.2021 - 04.2023
Bartender
The Alley
01.2021 - 10.2023
Batender/Server
Lil Jamaica
04.2020 - 01.2021
Server/Batrender
Chatterhouse
07.2018 - 04.2020
Assistant Store Manager, Customer Loyalty Lead
T-Mobile
07.2016 - 06.2021
Certified Medical Assistant
Bellin Health
09.2015 - 03.2017
Diploma - General
Green Bay East High
Associate in Science (A.S.) - science
Rasmussen College
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