Cassandra Griffin

Developed and maintained accurate databases to track program performance and participant information.

• Collaborated with various departments to ensure seamless integration of program initiatives within the organization.
• Completed daily logs for management review.
• Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
• Fostered a positive work environment that encouraged collaboration among team members while achieving results.
• Increased overall productivity by conducting training sessions for staff on new office procedures.
• Scheduled meetings booked meeting rooms and prepared meeting agendas.

• Trained new employees on company policies, procedures, and applications.
• Handled sensitive information with discretion by maintaining confidentiality in accordance with company policies.
• Enhanced employee morale through recognition programs, fostering a positive work environment that encouraged collaboration and teamwork.
• Maintained a clean, organized workspace to promote a professional environment conducive to productivity.
• Managed a team of office staff, providing training and support to ensure smooth daily operations.
• Provided support during periods of high workload by stepping in to assist with various administrative tasks as needed.
• Resolved conflicts between team members by addressing concerns and facilitating open communication channels.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Assisted with recruitment efforts by screening resumes, scheduling interviews, and conducting reference checks for potential hires.

• Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
• Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
• Maintained a well-organized filing system to ensure easy access to important records and documents.
• Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
• Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
• Completed bi-weekly payroll for 35 employees.

• Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
• Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
• Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
• Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
• Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.

• Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
• Maintained a well-organized filing system to ensure easy access to important records and documents.
• Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
• Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
• Implemented new scheduling system for conference rooms, eliminating double bookings and maximizing space utilization.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

• Maintained a welcoming atmosphere in the front office by greeting visitors professionally and addressing their inquiries promptly.
• Coordinated substitute teacher placements to minimize disruptions in classroom instruction.
• Assisted in creating a safe learning environment for students by monitoring visitor access to campus facilities during daytime hours.
• Ensured timely distribution of important announcements to staff members through email or printed memos.
• Assisted in the planning and execution of special school events such as fundraisers, parent-teacher conferences, and field trips.
• Safeguarded student health records in accordance with legal requirements, ensuring confidentiality at all times.
• Provided essential support during emergencies or crisis situations within the school setting by following safety protocols effectively.
• Streamlined registration process for new students by developing organized procedures that simplified paperwork collection and data entry tasks.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Answered multi-line phone system and enthusiastically greeted callers.
• Maintained daily report documents, memos and invoices.
• Scheduled appointments and conducted follow-up calls to clients.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
• Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.