Cassandra Luna MSN, APRN, FNP-C, PMHNP-BC
El Paso,USA
Summary
Innovative and visionary healthcare executive and dual board-certified Nurse Practitioner with 20+ years of leadership experience in home health, hospice, primary care, and palliative care. Proven leader in driving clinical excellence, operational growth, and patient-centered outcomes through strategic partnerships, high-performing teams, and forward-thinking healthcare solutions that improve quality, efficiency, and organizational success.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Family Nurse Practitioner
Tender Care Home Health & Hospice
El Paso, Texas
02.2021 - Current
- Provide education and counseling to patients and their families in a calm, mindful manner while facing terminal illnesses.
- Implemented evidence-based practices to improve patient care quality and adherence to treatment protocols.
- Analyze patient data to identify trends, informing strategic decisions for improving service delivery efficiency.
- Manage acute and chronic illnesses, developing personalized treatment plans that addressed patients'' unique needs.
Chief Clinical Officer
Tender Care Home Health & Hospice
El Paso, Texas
10.2015 - Current
- Direct and lead Tender Care Home Health & Hospice Operations by formulating innovative patient-centered strategies under physician-led orders to achieve CMS highest ratings, five stars for Patient Quality Outcomes and five stars Patient Satisfaction Scores for an average daily census of 900 combined patients.
- Cultivated and led a unified team of 150 clinicians across multiple divisions, including home health, hospice, palliative care, primary care, and office personnel, to uphold evidence-based practices and ensure exceptional standards of care organization-wide.
- Monitored and implemented regulatory compliance protocols to uphold operational integrity in Texas and New Mexico home health and hospice divisions.
- Facilitated resolution of office and field inquiries for directors and supervisors across divisions.
Psychiatric Mental Health Nurse Practitioner
Headway Behavioral Health
El Paso, TX
2023 - Current
- Conduct comprehensive psychiatric evaluations to determine treatment plans and patient needs.
- Designed and implemented personalized therapeutic interventions using evidence-based practices.
- Facilitated motivational interviewing sessions to enhance engagement and self-efficacy.
- Led therapeutic sessions by implementing various techniques to enhance client engagement. Guided individuals through the psychotherapy process to foster emotional healing. Developed tailored strategies to address unique client needs and challenges.
Registered Nurse Clinical Supervisor
Tender Care Home Health & Hospice
El Paso, TX
10.2012 - 10.2015
- Supervised nursing staff to ensure compliance with care standards and protocols.
- Implemented quality improvement initiatives to enhance patient care outcomes.
- Developed training programs for staff on regulatory requirements and safety procedures.
- Monitored operational workflows, identifying areas for efficiency improvements in service delivery.
Registered Nurse, Intensive Care Unit
University Medical Center
El Paso, Texas
08.2011 - 10.2012
- Provided bedside care, treatment, and clinical documentation for Level 1 Trauma Patients in the Intensive Care Unit. Handled medication administration, dressing changes, IVs, and all other aspects of nursing care.
- Facilitated smooth patient transitions from the ICU to other units by providing detailed reports and recommendations for ongoing care.
- Administered medications accurately and effectively, preventing adverse reactions through careful monitoring of drug interactions.
- Effectively managed stressors associated with working in an intensive care setting while maintaining composure under pressure.
Licensed Vocational Nurse
University Medical Center
El Paso, Texas
05.2009 - 08.2011
Certified Nursing Assistant
Las Palmas Medical Center
El Paso, TX
08.2003 - 05.2009
- Assisted patients with daily living activities, ensuring comfort and dignity.
Education
Licensed Vocational Nurse -
El Paso Community College
El Paso, TX05.2004
Advanced Certified Hospice And Palliative Nurse -
The Hospice And Palliative Nurses Association
05.2026
Psychiatric Mental Health Nurse Practitioner -
Liberty University
Lynchburg, VA05.2022
Master of Science - Family Nurse Practitioner
The University of Texas at El Paso
El Paso, Texas05.2021
Bachelor of Science - Registered Nurse, BSN
The University of Texas At El Paso
El Paso, TX05.2009
Associate of Science - Registered Nurse, ADN
El Paso Community College
El Paso, TX05.2006
Certified Nursing Assistant -
El Paso Community College
El Paso, TX05.2003
Skills
Clinical management
Patient safety
Quality improvement
Innovation skills
Customer service
Problem-solving abilities
Effective communication
Patient education
Therapeutic intervention
Psychiatric care
Geriatric care
End-of-life care
Critical thinking
Chronic health problems
Certification
- Family Nurse Practitioner, The American Academy of Nurse Practitioners TX and NM
- Psychiatric Mental Health Nurse Practitioner, American Nurses Credentialing Center TX and NM
- Motivational Interviewing Certified, American Psychiatric Nurses Association
- Grief Certified, Mindspring Mental Health Alliance
- Registered Nurse, TX and NM
- Licensed Vocational Nurse, TX and NM
- Health Provider Life Support, BLS
ADVANCED POST-ACUTE STRENGTHS, AFFILIATIONS, & QUALIFICATIONS
- Oversee Region 15's DSRIP Home Based Chronic Disease Management Program as a partner with University Medical Center from 2012-present. Highly involved in redesigning the outpatient delivery system to coordinate care for high-risk patients with chronic diseases and improve patient self-management and self-efficacy of their chronic disease(s).
- Responsible for implementing Region 15's DSRIP Rescue Mission of El Paso and Salvation Army Shelter Nursing Program that was designed to provide primary and preventive healthcare to residents living at homeless shelters in the El Paso Area.
- Member of TMF Health Quality Institute – El Paso Community Readmission Coalition, Medication Safety Advisory Committee, Nurse to Nurse Hand Off Initiative Group 2016-2020.
- Legislative Envoy Participant in Health Care Advocacy, Washington D.C. – 2014, 2015, 2016, 2017, and 2018, 2019.
Timeline
Family Nurse Practitioner
Tender Care Home Health & Hospice
02.2021 - Current
Chief Clinical Officer
Tender Care Home Health & Hospice
10.2015 - Current
Registered Nurse Clinical Supervisor
Tender Care Home Health & Hospice
10.2012 - 10.2015
Registered Nurse, Intensive Care Unit
University Medical Center
08.2011 - 10.2012
Licensed Vocational Nurse
University Medical Center
05.2009 - 08.2011
Certified Nursing Assistant
Las Palmas Medical Center
08.2003 - 05.2009
Psychiatric Mental Health Nurse Practitioner
Headway Behavioral Health
2023 - Current
Licensed Vocational Nurse -
El Paso Community College
Advanced Certified Hospice And Palliative Nurse -
The Hospice And Palliative Nurses Association
Psychiatric Mental Health Nurse Practitioner -
Liberty University
Master of Science - Family Nurse Practitioner
The University of Texas at El Paso
Bachelor of Science - Registered Nurse, BSN
The University of Texas At El Paso
Associate of Science - Registered Nurse, ADN
El Paso Community College
Certified Nursing Assistant -
El Paso Community College