Cassandra Degroat
Director of Sales, Marketing and Customer service
Traverse City,Michigan
Summary
Multi-tasking senior director well-known for creating positive workplace culture and high-performing teams. Demonstrates Product and customer service expertise, including competitive offerings, pricing and market positioning. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. I am looking to be as service to customers and guide a driven team to success.
- Experienced with 13 years in sales and service industry. Skillfully delivers high-quality service and promote customer loyalty. Dedicated to team and business success.
- Encouraging sales director and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
- Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
13
13
years of professional experience
Work History
Senior Beauty Advisor
Beauty Society
01.2018 - Current
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Recommended specific hair and beauty products to meet individual customer needs.
- Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Demonstrated cosmetic application best practices to achieve desired styles.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Gave product demonstrations for customers on various products.
- Completed individualized assessments and gave advice to customers related to skin and haircare needs.
- Properly promoted new beauty items to all clients through professional tutorials.
- Performed over 65 makeovers per in 2023.
- Ordered new products and stocked shelves and display counters.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Processed payments, entering sales in register for prompt customer service.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
- Trained new staff in product knowledge and customer service protocols.
- Followed up with customers to increase satisfaction with purchases and services.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
Catering Associate
Chef's
Nashville, TN
05.1999 - Current
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized and detail-oriented with a strong work ethic.
- Cultivated interpersonal skills by building positive relationships with others.
- Developed and maintained courteous and effective working relationships.
Customer Service Representative
ADT Security
04.2017 - 05.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promptly responded to inquiries and requests from prospective customers.
- Trained new personnel regarding company operations, policies and services.
- Promoted available products and services to customers during service, account management, and order calls.
- Managed timely and effective replacement of damaged or missing products.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Senior Director
Uppercase Living
01.2005 - 09.2017
- Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Led development of business operation processes and policies.
- Planned and integrated project and program schedules.
- Strategized and executed business plans for customer operations design, development and maintenance.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Assisted with sales and marketing strategies to foster achievement of revenue goals.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Established departmental performance goals and provided feedback for underperforming areas.
- Executed business plans and developed Type tools to facilitate project initiatives, trainings and administrative activities.
- Led projects to boost sales productivity using change methodologies to increase sales revenue by Number% and sales productivity by Number%.
- Prioritized and allocated valuable resources to meet business targets.
- Managed and trained a team of 146 demonstrators and coached them to be a successful part of the company.
- Optimized operational processes using analytics tools to address client-specific metrics.
- Set strategic plans and Type goals to strengthen operations and drive growth.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Distributor
United Stationers Supply
Lavergne, Tn
06.2000 - 06.2001
- Proved successful working within tight deadlines and a fast-paced environment.
- Identified issues, analyzed information and provided solutions to problems.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend and holiday shifts.
- Paid attention to detail while completing assignments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Developed and maintained courteous and effective working relationships.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
Education
Business Management
Draugns Junior College
Nashville, TNSkills
- Monitor Equipment
- Sell Products
- Media Spokesperson
- Coordinate Events
- Project Management
- Process Payments
- Market Understanding
- Order Supplies
- Customer Consultations
- Customer Experience
- Product Promotion
- Product Knowledge
- Product Selling
- Sales Expertise
- Display Arrangements
- Adaptability and Flexibility
- Product Demonstration
- Merchandise Restocking
- Multitasking and Organization
- Brand Promotion
- Event Planning
- Team Collaboration
- Sales Coordination
- Meeting Sales Goals
- Professional Relationships
- Event Promotion
- Personalized Service
- Quality Assurance
- Information Updates
- Purchase Packaging
- Engaging with Diverse Customers
- Merchandise Recommendations
- Monitor Equipment
- Retail Metrics and Goals
- Recordkeeping Compliance
- Providing Feedback
- Special Orders
- Dispute Mediation
- Operational Efficiency
- Excellent Written and Verbal Communication
- Available Nights, Weekends and Holidays
- Energy and Physical Stamina
- Exceeding Customer Expectations
- Strong Communication and Interpersonal Skills
- Merchandise Receiving and Handling
- Safe Equipment Handling
- Merchandising and Display
- Social Media Platforms
- Item Ticketing and Pricing
- Catering Support
- Safe Food Handling
- Event Catering
- Ingredient Preparation
- Table Preparation
- Food Storage Protocol
- Venue Accommodations
- Kitchen Station Organization
Accomplishments
- Recruited a team of 190 demonstrators.
- Documented and resolved any missing or damaged items while replacing the items for my clients in a timely manner.
- Earned promotions through effectively training my team,sales and maintaining a positive and up beat attitude.
- For my overall personal and team sales I received recognition and bonuses.
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Beauty Advisor
Beauty Society
01.2018 - Current
Customer Service Representative
ADT Security
04.2017 - 05.2019
Senior Director
Uppercase Living
01.2005 - 09.2017
Distributor
United Stationers Supply
06.2000 - 06.2001
Catering Associate
Chef's
05.1999 - Current
Business Management
Draugns Junior College
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