Cassandra Paige Harris
New Port Richey,FL
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
20
20
years of professional experience
Work History
Barber
Sports Clips
New Port Richey, FL
11.2023 - Current
- Sanitized equipment and parts and maintained work areas in neat fashion.
- Followed established procedures for cutting hair according to customer requests.
- Gave clients complimentary face, neck and scalp massages to promote relaxation.
- Managed cash register transactions accurately.
- Provided excellent customer service by responding quickly to inquiries or complaints.
- Provided hair care advice, including product recommendations and styling tips.
- Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
- Responded to customer inquiries by phone, email and in person.
Customer Service Representative
Care.com Inc
Fayetteville, NC
12.2020 - 11.2023
- Collected deposits or payments and arranged for billing.
- Strengthened customer retention by offering discount options.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Answered customer inquiries and provided accurate information regarding products and services.
- Excelled in exceeding daily credit card application goals.
Receptionist Administrator
Stenz Corp.
Indianapolis, IN
02.2012 - 11.2020
- Performed data entry and other administrative tasks to support departments.
- Screened and responded to emails, messages and other correspondence, freeing up senior management.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Responded promptly to emails from customers and other departments within the organization.
- Supported HR team by conducting new hire orientations or onboarding sessions for new employees.
- Contracted with vendors and liaised with building management to schedule office equipment or facility repairs.
- Maintained an organized filing system for all employee records in compliance with legal regulations.
- Analyzed financial activities of department to share budgetary input with managers.
Education
Barber/Cosmetologist - Barbering/Cosmetology
Tricoci University of Beauty Culture LLC
Indianapolis, IN07-2007
High School Diploma -
American School
Lansing, IL07-2006
Skills
- Outstanding Customer Service
- Interpersonal Abilities
- Business Administration
- Office Equipment Maintenance
- Reception Management
- Inbound and Outbound Calling
References
- Rebekah H. (727) 846-3827 Manager Sports Clips
- Danisha Z. (813) 970-2444 Manager Care.com
- Cindy T. (317) 412-4200 Manager Stenz Corp.
- Chelsea P. (317) 345-7498 Manager Ryder Logistics
- Katrina (815) 260-2252 Shift Manager Sport Clips
- Jane V. (808) 312-7431 Childcare Employer
- Britney A. (785) 473-0152 Childcare Employer
Timeline
Barber
Sports Clips
11.2023 - Current
Customer Service Representative
Care.com Inc
12.2020 - 11.2023
Receptionist Administrator
Stenz Corp.
02.2012 - 11.2020
Barber/Cosmetologist - Barbering/Cosmetology
Tricoci University of Beauty Culture LLC
High School Diploma -
American School
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