Cassandra Short
Kingsport,TN
Summary
Detail-oriented and compassionate professional with experience in customer service, healthcare support, and fast-paced team environments. Skilled in delivering quality care, maintaining accuracy, and supporting team operations.
Career Break (Oct 2023–Present): Supported family with developmental needs, strengthening patience, multitasking, and organizational skills.
Overview
8
8
years of professional experience
Work History
Cardiac Monitor Technician
Ballad Health
05.2023 - 10.2023
- Monitored cardiac rhythms using advanced telemetry systems to identify abnormalities.
- Educated patients on the importance of monitoring compliance.
- Analyzed data trends from cardiac monitors to assist in treatment planning.
- Cleaned and sterilized equipment after each appointment, changed batteries, and checked for malfunctions.
- Enhanced communication between medical staff by providing timely updates on the patient's cardiac status.
Nursing Assistant
Ballad Health
01.2023 - 06.2023
- Assisted in patient care, ensuring comfort and safety during recovery processes.
- Monitored vital signs, documenting changes to inform nursing staff of patient conditions.
- Reduced the risk of infection for patients and healthcare team members with thorough cleaning and sanitizing of rooms, equipment, and devices.
- Trained new nursing assistants on hospital protocols and best practices for patient care.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
Appointment Specialist
Zillow Group
01.2019 - 01.2023
- Scheduled appointments for both listing agents and showing agents while keeping in compliance with real estate licensing board regulations.
- Ensured all listings were accurate and within listing-agent and homeowner guidelines.
- Created lasting relationships with existing and new customers that utilized our services.
- Maintained all security measures when confirming or setting new appointments with listing and showing agents.
- Volunteering for extra shifts if needed, as well as being recognized by management and peers for going above and beyond for all customers.
- Managed 35 calls per hour
Server
Johnny Brusco's New York Style Pizza
09.2018 - 08.2020
- Delivered exceptional customer service by accurately taking orders and addressing guest inquiries.
- Assisted with kitchen staff to ensure timely food preparation and presentation for guest satisfaction.
- Managed multiple tables efficiently, prioritizing guest needs while maintaining quality service standards.
- Trained new servers on menu knowledge, service protocols, and best practices to enhance team performance.
- Increased sales by promoting specialty meals and drinks.
Restaurant Crew Trainer
McDonald's
01.2016 - 12.2018
- Delivered fast, friendly customer service while accurately taking and preparing orders
- Maintained clean, organized, and sanitized work areas in compliance with food safety standards
- Supported efficient daily operations by completing shift change tasks and assisting team members
- Ensured order accuracy and quality through careful checking and packaging
- Trained new crew members on assigned stations and company procedures
Education
GED -
Northeast State Community College
Blountville, TN01.2020
Skills
- Telemetry monitoring
- Cardiac rhythm analysis
- HIPAA compliance
- Vitals monitoring
- EPIC
- Patient care
- Data entry
- Multitasking and organization
- Exceptional customer service
- Employee training
- Microsoft Excel
- Slack (Team Communication Tool)
Timeline
Cardiac Monitor Technician
Ballad Health
05.2023 - 10.2023
Nursing Assistant
Ballad Health
01.2023 - 06.2023
Appointment Specialist
Zillow Group
01.2019 - 01.2023
Server
Johnny Brusco's New York Style Pizza
09.2018 - 08.2020
Restaurant Crew Trainer
McDonald's
01.2016 - 12.2018
GED -
Northeast State Community College