Cassandra W Edmond
Baton Rouge,LA
Summary
Results-driven Professional dedicated to building focused, high-achieving data engineering and data quality teams through goal-oriented training and mentorship. Proponent of detailed finance and resource management to maintain positive perception of program and expand competitive opportunities. Spirited Professional committed to inspiring personal drive and self-confidence through motivational training and skills development. Employs example-based instruction style to build trust as hands-on leader and guarantee safety of activities. Believes in open, constructive communication between leadership and staff to set clear goals and build vision of excellence. Industries include healthcare (finance, quality improvement, decision support, cost accounting, business & clinical reporting), finance and education.
Overview
39
39
years of professional experience
4
4
Certifications
Work History
Data Engineer, Coach
IBM, Baton Rouge
Baton Rouge, LA
03.2020 - Current
- Key role in development and deployment of innovative big data platforms for advanced analytics and data processing
- Defines and builds data pipelines that enables faster, better, data-informed decision-making within the business
- Develops applications on Big Data and Cognitive technologies including API development
- Skilled in application development, knowledge of Analytics libraries, open-source Natural Language Processing, statistical and big data computing libraries
- Strong technical abilities and understanding, designing, writing and debugging complex code.
- Increased awareness in Job Role Assignments relative to established training curriculum.
- Used GDP on validation protocols, test cases and changed control documents
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others
- Monitored team practices to establish high level of performance
- Designed and implemented effective database solutions and models to store and retrieve data
- Assisted in recruitment and selection of additional coaching staff to establish strong and competent team
- Explained data results and discussed how best to use data to support project objectives
- Provided feedback to coaches to improve teaching techniques and increase drive to succeed
- Prepared documentation and analytic reports, delivering summarized results, analysis and conclusions to stakeholders
- Utilized positive communication to encourage team and promote integrity and respect
- Generated detailed studies on potential third-party data handling solutions, verifying compliance with internal needs and stakeholder requirements
- Collaborated on ETL (Extract, Transform, Load) tasks, maintaining data integrity and verifying pipeline stability
- Designed advanced analytics ranging from descriptive to predictive models to machine learning techniques
- Collaborated with other coaches to create and execute game plans
- Developed and implemented comprehensive training program for new coaches to increase resilience and performance
- Analyzed complex data and identified anomalies, trends, and risks to provide useful insights to improve internal controls
- Communicated new or updated data requirements to global team
- Trained and mentored new coaches on fundamentals of coaching to apply best practices and strategies
- Designed and developed analytical data structures
- Built databases and table structures for web applications
- Developed, implemented and maintained data analytics protocols, standards, and documentation
Administrative Director Business and Clinical
INTEGRIS HEALTH SYSTEM OKLAHOMA CITY
Oklahoma City, OK
04.2018 - 03.2019
- Analytics
- Oversee and coordinate efforts and provide coaching to staff members in their respective departments
- Manage teams that perform following: statistical analyses based on market knowledge and research expertise; identify patterns based on aggregate data to find financial risks or opportunities for revenue increase, as well as make performance change recommendations; create forecasts using analytical information and results, compare sets of data to optimize resource allocation, and support business development through their use of complex data and analytical tools; ensure quality and integrity data; analyze large amounts of information; collaborate with other groups in organization to share important information and increase company awareness of relevant data
- Managed following teams: Cost Accounting, Business Intelligence, Decision Support, Clinical Reporting & Analytical and Medical Group Analytics
- Accomplishments:
- Identified various data sources and work to establish central source of truth validate and ensure sound data integrity
- Optimized cost accounting system
- Establish Key Performance Indicators, Benchmarks, Target, etc., for budget, clinical and various initiatives
- Establish standardization of data elements, definitions, formulas, etc.
- (Enterprise data dictionary)
- Work to establish Enterprise-wide Financial and Clinical Data Analytical platform
- Work with various entities to review and establish volume variance reports, P&L templates and visualizations
- Support Clinical Care Transformation Teams to establish Key Performance Indicators and Dashboard necessary to aide executive and medical staff in identifying opportunities, monitoring processes and performance improvement initiatives
- Support organization’s strategic A3 plans by working to define current state, future and plan for daily, weekly, monthly and annual tracking
- Data Analytics A3 Strategic plan was responsibility and was developed to centralize analytics across organization, identify and establish central source of truth and ensure accurate data
- Escalation and daily huddles with teams.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Demonstrated leadership skills in managing projects from concept to completion
- Excellent communication skills, both verbal and written
Director of Clinical Quality & Safety Data Analytics
PARKLAND HEALTH & HOSPITAL SYSTEM
Dallas, TX
04.2017 - 05.2018
- IT Liaison
- Responsible for design, development, and ongoing execution of analytic methodologies related to clinical quality and safety information and other program related data assets, supporting overall Parkland clinical quality initiative and data submission to ensure fulfillment of Parkland Health & Hospital System’s goals and mission to move from CIA status
- Provided leadership in implementation, integration and ongoing evolution of clinical quality and safety analytics for Patient Safety & Clinical Risk Management, Regulatory & Accreditation Affairs, Professional Staff Quality Management, Patient Relations, Quality Improvement, Clinical Data Registry Management, Environmental Safety, and Infection Prevention departments
- Manage and support data submissions for VIZIENT Clinical Database, DATIX Patient Safety Module, Clinical Operational dashboards and Quality of Care dashboards for New Parkland Hospital, Wish Clinics, Population Health, and various clinical data sources
- Major Accomplishments:
- Development of new department, staff assessment, staff realignment and establishment of departmental goals
- Managed validation process for VIZIENT data submission issues
- Coordinated validation efforts, Vendor meetings and all efforts related to data cleanup
- Managed team efforts to review hundreds of metrics across all multi-disciplinary areas, establish new or replacement metrics, modify targets and establish new enterprise data dictionary
- Instrumental in identifying issues with Re-bill process associated with HIM, PFS, Compliance and Quality data submitted to VIZIENT and CMS
- Worked to resolve reimbursement and quality focused billing process conflicts
- CDB Administrator for VIZIENT Solutions and End-User Security
- Collaborated with other Quality leaders to establish Engagement Concept Teams to partner with multi-disciplinary areas and work to improve patient and employee relations
- Managed efforts to establish operational and quality of care dashboards for Population Health for Quality of Care Patient Safety Committee meetings
- Managed departmental efforts to establish metrics and quality improvement process for Transplant department
- Worked with information technology to establish new data universe for metric reporting and data submissions
- Using EPIC Caboodle and Hanna views established various reporting methodologies including CMS to compare various KPIs to internal departments as well as other hospitals
- Worked with Finance and Information Technology to centralize quality reporting and establish distribution of hospital statistics
- Participated with Data Governance group to establish and modify policies and guidelines for data requests and reporting
- Analyses and Assessments include: Mortality Deep Dive, Mislabeled Specimen, Readmission Methodology, Patient Safety Data Deep Dive, ARHQ Survey, Audit Tool Comparison (replacement for V-Survey)
- Applied effective time management techniques to meet tight deadlines
- Proven ability to learn quickly and adapt to new situations
- Learned and adapted quickly to new technology and software applications
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Organized and detail-oriented with a strong work ethic
- Adaptable and proficient in learning new concepts quickly and efficiently
- Identified issues, analyzed information and provided solutions to problems
- Cultivated interpersonal skills by building positive relationships with others
- Excellent communication skills, both verbal and written
Director of Finance and Decision Support
CHILDREN’S HEALTH OF
08.2014 - 04.2017
- Revenue Management and Cost Accounting In Revenue Management
- Oversaw sales and revenue to optimize efficiency and profits
- In Finance and Decision Support
- Managed and prepared financial, benchmarking and strategic planning analysis; including and not limited to trend, performance improvement action plans, cost management, cost analysis, labor productivity, decision support systems, clinical reporting, managed care, benchmarking tools, RFP and vendor gap analysis, new system implementation and other various systems as needed
- Manage and prepare market analysis for Charge Description Master and pricing
- Perform revenue impact analysis prior to CDM updates
- Perform Budget analysis for Revenue per unit of service (RUOS)
- Managed Charge entry and audit group processes within EPIC system
- Develop and market decision support functions across organization
- RFP and Implementation of various new systems including TRUVEN AOI, VALIFY and Strata Decision System
- Cultivate relationships with key organizational stake holders to identify decision support consulting, benchmarking, labor productivity opportunities and understand organizational goals
- Participate in committees and task forces related to strategic planning, benchmarking performance improvement action plans and organizational decision making (Data Governance, Data Integrity Task Force, Revenue Cycle Steering Committee and Report Development Committee)
- Provide management and development in decision support staff, including in areas of professional development
- On-going communication in support of
- Overall Decision Support and Performance measurement goals
- Management and guidance in support of timely, accurate and meaningful project completion
- Management and guidance in support of technical systems and resources
- Manage development and on-going maintenance of strategic planning model and cost models
- This includes meeting with key stakeholders to ensure model produces relevant and accurate information that supports leadership decision making
- Manage decision support systems to ensure information in all systems is updated timely and maintains a high degree of accuracy
- Decision support systems currently include: (MEDASSET (BKA VIZIENT)/ Alliance/Harris Affinity (Cost Accounting and Decision Support related systems), DFW Hospital Council and Foundation data; Truven ACTION OI, CHA PACT/PROSPECT, VALIFY and related benchmarking systems) Major Accomplishments: Revenue Management 2015 Accomplishments: Total Revenue discovery of approximately $85 Million for Revenue Neutrality and other added Revenue opportunities
- Realigned team to add focus on revenue analysis and Charge Description Master, with addition of staff members, financial analyst and EPIC certified Charge Description Master specialist,
- Accomplishments:
- Initiated massive cleanup with Charge Description Master; inactivated items unused for 2 years 2
- Achieved Data integrity checks with CPT/HCPCS code cleanup 3
- Zero-dollar cleanup of Supply items $20 and below; Subsequent cleanup of Supply items $100 and below as part of an initiative to resolve Payor Compliance issues with Corvel /Superior; including massive supply rollup of non-billable items 4
- Set up Lab Panels, completed project initiated over 5 years ago, to prevent unbundling of lab tests 5
- Rollup of Continuous Oximetry from Respiratory as non-billable 6
- Reduction of Oxygen from 2/day to 1/day (2014 but affected Respiratory revenue for 2015) Revenue
- Opportunity Analyses: 1
- Initiated and worked with Pediatric Group to manage their Charge Master
- Performed market analysis which yielded a 10-25% market compare, which realized potential opportunity for revenue increase between the 50th and 75th percentile
- 2
- Observation charge analysis for inpatient to outpatient shift in services, which yielded a potential additional 30% to 60% increase in observation charges
- Revenue Neutrality Analyses: 1
- Respiratory revenue analysis to off-set oxygen reduction, nitric move to Pharmacy and rollup of Continuous Oximetry 2
- Med/Surg room and board analysis to neutralize the impact of the supply rollup project 3
- Lab Panel bundled revenue impact analysis
- Various Pricing projects: 1
- Parkland re-pricing contract 2
- Top 60 high volume/revenue lab charge re-pricing and Market analysis 3
- Respiratory top 20 high volume/revenue charge re-pricing and Market analysis
- Established and enforced controls on revenue and expenses to protect company assets.
- Forecasted trends and recommended improvements based on financial risk analyses.
Senior Consultant
M.D. Anderson
Houston, TX
06.2012 - 07.2014
- Oracle, Hyperion Studio
- SQL programming, Access, Excel and Crystal report
- Created and managed table, views (queries)
- Database Management (DBA)
- Develop Data Transfer packages to import foreign data into Data Warehouse
- Project Management
- LCD Research/Analytics (CMS, FDA, NCCN, etc.) for CMS appeals process and chemotherapy drug determination
- ICD9 to ICD10 Project Implementation
- Data Automation
- Financial/Data Reconciliation
- Data Mining/Analytics
- Access DB Development
- Siemens Soarian Financials
- EIW, HCC and Clinic station
- Analyzed problematic areas to provide recommendations and solutions.
- Determined areas for improvement and implemented processes to alleviate problems.
- Streamlined key process for entire department by implementing method to improve efficiency.
Decision Support Analyst
PEOPLES HEALTH NETWORK
Metairie, LA
11.2010 - 05.2012
- Developed and managed several data mining projects that spanned several regions in Louisiana to assess, to support health information exchange and analyze member data from hospitals, clinics and other patient-centered care facilities to drive down cost and offer best in health/medical insurance to their members
- Business analysis to improve program and operational efficiencies and effectiveness
- Oblige strategy by leveraging analytical and benchmarking skills
- Researched and analyzed member data across southern region of Louisiana
- Detailed and statistical reporting, charts, graphs etc.
- SQL programming (including Stored Procedures and Scripts), Access, Excel and Crystal report
- Created and managed table, views (queries)
- Database management (DBA)
- Develop Data Transfer packages to import foreign data into Data Warehouse Systems: AMISYS, CCMS (Care Enhanced Clinical Management System), EDI (Electronic Data Interchange), SQL Server
Program/Project Manager
LSU HEALTH SYSTEM – HCSD
Baton Rouge, LA
06.2006 - 11.2010
- Benchmarking & Analytics Decision Support
- Implemented 10 Hospitals Financial Operational Database Benchmarking Project to drive strategy by leveraging analytical and benchmarking skills
- Major Health Information Exchange necessary to support efforts for governing board of state public healthcare system in their effort to facilitate access to and retrieval of clinical data
- Their goal was to ensure ability to mobilize healthcare information electronically across organizations within state-wide hospital system
- Manage overall project for Health information exchange in effort for physicians and clinicians to meet ambitious standards of patient care
- Manage team of Business and Data Analysts, Hospital Coordinators and Liaisons across 10-hospital system
- Lead, managed, planned, organized and directed overall Project implementation, including and not limited to Kick-Off meetings, Orientations, Department manager meetings, Report planning/development and Training
- Database organization, ETL, EDI, scheduling and data architecture
- Collaborated across business units (hospitals)
- Traveled State-wide to implement each facility (10)
- Established communication of overall project status, reporting needs, challenges, resources and Group Comparison to LSU System Office
- Established Strategy reporting and data source criteria for data packets with common goal of reducing healthcare cost and improving quality of care using electronic data interchange (EDI)
- Extracted data from existing data stores and performed ad-hoc queries
- Data mining specificity information for business important decision support and guidance
- Identify and implement data, reporting and processing improvement across all hospitals and departments
- Business analysis to improve program and operational efficiencies and effectiveness with quantitative and analytical skills
- Market analysis support and strategic initiatives
- Supervised and consulted with each Coordinators assigned to specific a Hospital
- Established, planned and organized Financial Benchmarking Cost Center Mapping criteria with Benchmark & Analytics Coordinators, Benchmark & Analytics Hospital Contacts, Department managers and executive staff for each hospital
- Implemented new EDW for Siemens
- Reporting for clinical and financial data.
Information Consultant, Programmer
Self-employeed
Baton Rouge, LA
03.2006 - 01.2007
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Input data into computer programs and filing systems.
- Prepared detailed reports on updates to project specifications, progress, identified conflicts, and team activities.
- Worked with cross-functional design teams to create software solutions that improved overall functionality and performance.
Sr. Performance Improvement Process and Data Analyst
Lady of the Lake Regional Medical Center
Baton Rouge, LA
01.2005 - 05.2006
- COBOL Development and maintenance, Crystal Reporting and Data Analysis
- Maintained and developed mainframe interface batch processes
- Performed basic duties associated with programming support including and not limited to coding, testing and debugging routine computer software
- System: Siemens Clinical (Invision, Patient Management, Patient Accounting) System, Microsoft Office Professional, WEB FOCUS
- Our, Managed and coordinated health information exchange projects in data collection
- Clinical and Financial data analysis and core measurement (Meaning Use) initiatives across all regional facilities with Franciscan Missionaries of Our Lady Health System
- Process flow; interview survey and development, create process flow charts of current process for various departments throughout hospital and clinics
- Developed data collection tools using MS Access and MS Excel Developed Key
- Performance Improvement Indicator process for 40 departments, one database for all by department using Microsoft Access
- Developed Customer Satisfaction Survey processes for all departments, support and others
- Root Cause Analysis (RCA) Research for problems, issues and sentinel events
- Quality Management training using MS PowerPoint
- Detail and Statistical Reporting using manually collected data in source databases
- CCL programming and report development
- Systems: Microsoft Office Professional, Cerner Systems, EDI (Electronic Data Interchange), SQL Server, IBM, UNISYS, Business Objects Power Insight (Decision Support System, Data Warehouse)
- Optimized data access and storage to improve performance of analytics systems.
- Created dashboards to monitor and track key performance indicators.
- Generated ad-hoc reports to evaluate specific business requirements.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Provided technical support for troubleshooting analytics and reporting issues.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Documented effective and replicable methods for extracting data and organizing data sources.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Extracted and interpreted data patterns to translate findings into actionable outcomes.
- Utilized data visualization tools to effectively communicate business insights.
Sr. Mainframe System Analyst/ Information Consultant
Baton Rouge General Medical Center
Baton Rouge, LA
06.1999 - 12.2004
- COBOL Development and maintenance, Crystal Reporting, Database design and Data Analysis
- Developed Third-Party Data submission (Electronic Data Interchange, EDI) processes for ORYX, Trident (Solucient, HCIA) and CMS, Joint Commission
- Awarded Employee of the Quarter for great customer service
- Instrumental in developing operational collaboration between departments to foster quality data submissions
- Instrumental in reducing data submission error rating from 14.5 % to .4%, threshold was 5%
- Develop policies, forms and procedure for Information Consultant, including and not limited to 3-party data submissions, report and data extraction requests (Electronic Data Interchange, EDI)
- Maintained and developed mainframe interface batch processes
- Performed basic duties associated with programming support including coding, testing and debugging routine computer software
- Managed, designed, developed and implemented entire patient billing combination system for health information exchange between both campuses for clinical and financial analysis
- Project took 1.5 years
- Managed, supervised and supported 1 team member
- Established, collaborated and communicated with various departments as needed for reporting and data validation
- Assisted implementation of system-wide incident reporting system
- System: Siemens Clinical (Invision, Patient Management, Patient Accounting) System, Microsoft Office Professional, WEB FOCUS, Trendstar HBOC (Decision Support) (Software Support and Reporting)
Lead Programmer Analyst, Programmer Analyst
United Companies Financial Company
01.1997 - 01.1999
- COBOL Development and maintenance, Database design and Data Analysis
- Lead 10-member team of analysts
- System: Microsoft Office Professional, WEB FOCUS
- Improved systems with addition of new features and infrastructure
- Maintained existing applications and designed and delivered new applications
- Wrote highly maintainable, solid code for software system
- Updated documentation with project deviations to capture changes
- Responded to and remedied critical issues to limit downtime
Programmer Analyst
East Baton Rouge Parish School System
Baton Rouge, LA
10.1984 - 05.1997
- COBOL Development and maintenance, Database design and Data Analysis at main office for data exchange and corporate analysis of student data from over 100 public schools
- System: Microsoft Office Professional, WEB FOCUS
- Established automated Inventory Warehouse system.
- Acted as team leader in group projects, delegating tasks and providing feedback
- Skilled at working independently and collaboratively in team environment
- Proven ability to learn quickly and adapt to new situations
- Participated in team projects, demonstrating ability to work collaboratively and effectively
- Self-motivated, with strong sense of personal responsibility
- Proved successful working within tight deadlines and fast-paced environment
- Planned computer systems using information engineering, data modeling, and structured analysis.
- Wrote highly maintainable, solid code for software system.
- Maintained existing applications and designed and delivered new applications.
Education
Master of Business Administration (MBA) - Project Management
10.2011
Bachelor of Science - Computer and Information Science for Business, Finance & Accounting
12.1981
Skills
- Database Cloning
- Hadoop Cloudera
- Statistical Methods
- Production Work
- Log Files
- Test Data Management
- Development Standards
- Manual Testing
Accomplishments
- Received numerous commendations from supervisors for team building, mentoring and leadership skills.
- Directed [description] program to achieve [result].
Certification
- Licensed IBM Manager - 2022
- Certified C3 Data Engineer, IBM - 2020
- Certified SnowPro Core Data Analytic in the Cloud - 2020
- Certified Scrum Master
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Data Engineer, Coach - IBM, Baton Rouge
03.2020 - Current
Administrative Director Business and Clinical - INTEGRIS HEALTH SYSTEM OKLAHOMA CITY
04.2018 - 03.2019
Director of Clinical Quality & Safety Data Analytics - PARKLAND HEALTH & HOSPITAL SYSTEM
04.2017 - 05.2018
Director of Finance and Decision Support - CHILDREN’S HEALTH OF
08.2014 - 04.2017
Senior Consultant - M.D. Anderson
06.2012 - 07.2014
Decision Support Analyst - PEOPLES HEALTH NETWORK
11.2010 - 05.2012
Program/Project Manager - LSU HEALTH SYSTEM – HCSD
06.2006 - 11.2010
Information Consultant, Programmer - Self-employeed
03.2006 - 01.2007
Sr. Performance Improvement Process and Data Analyst - Lady of the Lake Regional Medical Center
01.2005 - 05.2006
Sr. Mainframe System Analyst/ Information Consultant - Baton Rouge General Medical Center
06.1999 - 12.2004
Lead Programmer Analyst, Programmer Analyst - United Companies Financial Company
01.1997 - 01.1999
Programmer Analyst - East Baton Rouge Parish School System
10.1984 - 05.1997
Florida Institute of Technology - Master of Business Administration (MBA), Project Management
Southern University And A & M College - Bachelor of Science, Computer and Information Science for Business, Finance & Accounting
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