Cassandre Destin Pursoo
Stafford,VA
Summary
Dynamic clinical, program, and medical affairs operations leader with over 9 years of experience driving complex, cross-functional initiatives in the pharmaceutical, biotech, and medical communications sectors. Demonstrated success in delivering compliant, high-impact programs within regulated environments while managing multimillion-dollar budgets and fostering operational excellence among global stakeholders. Recognized for the ability to translate strategic vision into actionable execution, optimize processes, and achieve measurable business and clinical outcomes. Committed to enhancing organizational effectiveness through innovative solutions and a results-oriented approach.
Overview
14
14
years of professional experience
Work History
Associate Director, Medical Affairs Program Management Operations
WebMD | MedscapeLIVE
02.2022 - Current
- Lead operational execution of 35+ live, virtual, and hybrid medical programs annually across multiple therapeutic areas, supporting global pharmaceutical partners including AstraZeneca and Pfizer.
- Manage $5M+ annual program portfolio, overseeing budgets, timelines, vendors, and risk mitigation strategies in highly regulated environments.
- Serve as central operational lead coordinating medical affairs, legal, regulatory, marketing, and external vendors to ensure compliant program delivery.
- Oversee Medical-Legal-Regulatory (MLR) workflows, ensuring adherence to compliance standards comparable to clinical operations governance.
- Direct and mentor a remote team of program managers, implementing standardized workflows that improved efficiency and scalability by 20%.
- Lead large-scale congress operations (AHA, ADA, ESMO, ESC), managing logistics, vendors, and execution for both in-person and virtual formats.
- Partner with patient advocacy organizations to design educational initiatives that enhance patient engagement and disease awareness.
- Negotiated vendor contracts aligned with fair market value, reducing operational costs by 15% while maintaining quality and compliance.
Manager, Special Programs | Specialist / Coordinator
Endocrine Society
12.2016 - 02.2022
- Oversaw a diverse portfolio of 35+ funded Continuing Medical Education (CME) programs, negotiating vendor contracts and driving strategic stakeholder engagement to secure over $2.2 million in annual funding.
- Led the planning and execution of the annual conference, resulting in a 15% increase in attendance and a 95% attendee satisfaction rate.
- Developed and instituted Standard Operating Procedures (SOP) for contract management, enhancing compliance and scalability of operations.
- Led cross-functional collaboration among internal committees, external organizations, and medical education partners to strategically align contractual agreements with clinical site and funding standards.
- Managed budget forecasting and reconciliation processes to improve efficiency in resource allocation.
- Spearheaded resource optimization initiatives for clinical practice guideline development.
- Delivered comprehensive reports on program outcomes and performance metrics to stakeholders, fostering continuous improvement.
- Led cross-functional collaboration with marketing, finance, and logistics teams to enhance program execution and vendor contract management.
Undergraduate Student Intern
Union Memorial Hospital Cardiac Rehabilitation Department
08.2015 - 12.2015
- Developed strong communication and problem-solving abilities through early exposure to patient care and educational initiatives in healthcare settings.
- Analyzed up to 20 patient progress and engaged with healthcare teams to optimize patient recovery plans.
Clinic Assistant
Johns Hopkins University Bloomberg School of Public Health
02.2015 - 08.2015
- Provided direct client support in a public health setting, enhancing skills in client assessment, service delivery, and resource coordination.
Provider Credentialing & Network Support Analyst I
Adecco – CareFirst
08.2014 - 01.2015
- Facilitated provider credentialing to uphold regulatory standards and enhance operational efficiency.
Certified Enrollment Specialist & Subject Matter Expert
Maximus – Maryland Health Benefit Exchange
08.2013 - 08.2014
- Assisted clients with healthcare enrollment, providing expert guidance and ensuring HIPAA compliance with regulatory standards.
Patient Transport Liaison
Greater Baltimore Medical Center
11.2011 - 08.2014
- Delivered high-quality patient care and support, building foundational skills in client service and healthcare operations.
Education
Master of Business Administration - Business Administration And Management
American University
Washington, DC05-2026
Bachelor of Science - Health Science (Community Health)
Towson University
Towson, MD12-2015
Skills
- Clinical & Medical Program Management
- Medical Affairs Strategy & Operations
- Strategic leadership
- Stakeholder Engagement & Collaboration
- Regulatory Compliance & Risk Management
- Budget Management & Cost Optimization
- Project Leadership and Team Management
- Cross-Functional Leadership & Collaboration
- Process Improvement & Operational Excellence
- Data Analysis & Program Performance Reporting
- Proficient in Salesforce, Smartsheet, Microsoft Office, Adobe Suite, WorkFront, EndNote, Zoom, PN3, EthosCE, Survey Tools
- Languages: English, French, Creole
Timeline
Associate Director, Medical Affairs Program Management Operations
WebMD | MedscapeLIVE
02.2022 - Current
Manager, Special Programs | Specialist / Coordinator
Endocrine Society
12.2016 - 02.2022
Undergraduate Student Intern
Union Memorial Hospital Cardiac Rehabilitation Department
08.2015 - 12.2015
Clinic Assistant
Johns Hopkins University Bloomberg School of Public Health
02.2015 - 08.2015
Provider Credentialing & Network Support Analyst I
Adecco – CareFirst
08.2014 - 01.2015
Certified Enrollment Specialist & Subject Matter Expert
Maximus – Maryland Health Benefit Exchange
08.2013 - 08.2014
Patient Transport Liaison
Greater Baltimore Medical Center
11.2011 - 08.2014
Master of Business Administration - Business Administration And Management
American University
Bachelor of Science - Health Science (Community Health)
Towson University