Cassandre Dorcelus
Brooklyn,NY
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Home Health Aide
Anchor Heath Home Care
01.2024 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
Home Health Aide
Parent Care Home Care
01.2021 - 11.2023
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Followed nutritional plans to prepare optimal meals.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Shift Leader
Dunkin' Donuts
04.2014 - 05.2020
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Tracked receipts, employee hours, and inventory movements.
- Coordinated merchandising, promoted new products and increased brand awareness.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Scheduled staff to establish adequate coverage during peak business hours.
Secretary
Carter Brothers Auto
09.2011 - 04.2014
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Maintained electronic filing systems and categorized documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
Boys And Girls High School
Brooklyn, NYSkills
- Home Health Aide
- Customer Service
- Verbal and written communication
- Office Administration
- Organization
- Keyboarding skills
- Document Preparation
- Appointment Scheduling
- Schedule Management
- File systems management
- Spreadsheet Management
- Database Management
- Positive Attitude
- Decision-making capabilities
- Creative Problem-Solving
- Customer Service Management
- Goal Setting and Tracking
- POS System Operation
- Sales and Upselling
- Shift Paperwork Completion
- Sales Reporting
- Idea Development and Brainstorming
Timeline
Home Health Aide
Anchor Heath Home Care
01.2024 - Current
Home Health Aide
Parent Care Home Care
01.2021 - 11.2023
Shift Leader
Dunkin' Donuts
04.2014 - 05.2020
Secretary
Carter Brothers Auto
09.2011 - 04.2014
Boys And Girls High School
Similar Profiles
Aleshia EhrenfreundAleshia Ehrenfreund
Adult Care Provider at Byrdstown Medical Home Heath Care ProviderAdult Care Provider at Byrdstown Medical Home Heath Care Provider
CARLISSA DESVARIEUXCARLISSA DESVARIEUX
NA at Anchor Health Home CareNA at Anchor Health Home Care
Samson OlatunjiSamson Olatunji
Home Health Aids at Serendipity Home Heath Care IncHome Health Aids at Serendipity Home Heath Care Inc