Summary
Overview
Work History
Education
Skills
Timeline
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Cassandre Fye

Crete,NE

Summary

Dynamic and team-oriented Project Manager with 9 years of experience in asset management, risk mitigation and project leadership. Innovative and driven with passion for delivering high-quality work. Detail-oriented and focused on maintaining organization, delighting customers and identifying opportunities for process improvements.

Overview

13
13
years of professional experience

Work History

IT Project Manager

Infinite Computer Solutions
10.2021 - Current
  • Streamlined project delivery by implementing Agile methodologies and improving collaboration among team members.
  • Reduced software development timeframes by identifying bottlenecks and optimizing the development process.
  • Enhanced customer satisfaction with timely deliveries, effective communication, and high-quality results.
  • Managed cross-functional teams to ensure efficient allocation of resources and successful project completion.
  • Built and maintained strong relationships with stakeholders, resulting in increased trust and collaboration on future projects.
  • Developed project management roadmap to define project objectives, timelines and milestones.
  • Provided detailed project status updates to stakeholders and executive management.
  • Created and implemented contingency plans to address potential risks.
  • Established and enforced project timelines and deadlines.
  • Coordinated with stakeholders to gather requirements and provide updates on progress throughout projects'' lifecycles.
  • Implemented risk mitigation strategies to minimize potential issues impacting project deadlines or budgets.
  • Led system integration efforts, working closely with vendors and internal teams to ensure seamless transitions.
  • Led and managed staff of Number team members engaged in administering complex IT infrastructure.

Project Manager

IBM
08.2015 - 10.2021
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
  • Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
  • Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.

Customer Support Manager

IBM
05.2011 - 08.2015
  • Streamlined service planning processes by implementing efficient scheduling tools and techniques.
  • Improved customer satisfaction by promptly addressing service requests and ensuring timely completion of tasks.
  • Enhanced team productivity by providing ongoing training and support for service technicians.
  • Developed strong relationships with clients, resulting in increased retention rates and repeat business.
  • Optimized resource allocation by accurately forecasting demand and adjusting staffing levels accordingly.
  • Streamlined the customer support process for faster resolution times and improved customer experience.
  • Improved team productivity by identifying inefficiencies in workflows and implementing corrective actions.
  • Reduced response time to customer inquiries, ensuring timely assistance with their concerns.
  • Managed a team of customer support representatives, providing ongoing training and development opportunities.
  • Collaborated with cross-functional teams to address recurring customer issues and improve overall product quality.
  • Implemented knowledge management systems that enabled representatives to quickly access information needed to resolve customer issues effectively.
  • Established a positive work environment for the support team, fostering open communication channels and boosting employee morale.
  • Optimized staffing levels by analyzing call volume data, ensuring adequate coverage during peak periods while minimizing costs.
  • Handled escalated customer complaints professionally, resolving conflicts promptly and maintaining relationships with clients.
  • Worked closely with sales teams to provide pre-sales support, contributing to higher conversion rates and increased revenue streams.
  • Conducted regular performance reviews for team members, offering constructive feedback on areas requiring improvement and recognizing outstanding achievements.
  • Mentored new hires through onboarding processes, setting clear expectations for their role as Customer Support Managers within the organization.
  • Launched employee recognition programs that motivated staff members to consistently deliver exceptional service standards.
  • Collaborated with cross-functional departments to formulate product and process improvements based on customer feedback.
  • Identified call trends to improve efficiency, reduce problem calls and suggest solutions to upper management.
  • Coached employees to develop strong customer support skills to minimize process issues and meet customer expectations.
  • Devised recommendations to streamline and simplify customer support system and improve response time.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Education

Bachelor Of Science - Human Relations

Doane College
Crete, NE

Associate Of Science - Criminal Justice

Iowa Western Community College
Council Bluffs, IA

Skills

  • Client Relations
  • Risk Management
  • Agile Methodologies
  • Cross-functional Team Leadership
  • Procedure Development
  • Client Rapport
  • Cross-Functional Collaboration
  • Project Tracking

Timeline

IT Project Manager

Infinite Computer Solutions
10.2021 - Current

Project Manager

IBM
08.2015 - 10.2021

Customer Support Manager

IBM
05.2011 - 08.2015

Bachelor Of Science - Human Relations

Doane College

Associate Of Science - Criminal Justice

Iowa Western Community College

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Cassandre Fye