Cassandre Martin
Davenport,Florida
Summary
Results-driven New Home Sales Consultant known for high productivity and efficiency in task completion. Bring deep understanding of market analysis, customer relationship management, and strategic sales planning to drive success in the housing industry. Excel in negotiation, communication, and problem-solving, ensuring smooth transactions and client satisfaction. Committed to leveraging these skills to exceed sales targets and support buyers throughout the purchasing process.
Overview
27
27
years of professional experience
Work History
New Home Sales Consultant
Adams Homes of Northwest FL
Lakeland, FL
06.2024 - Current
- Maintained current and accurate CRM database of prospective customers.
- Conducted tours of model homes for prospective buyers and answered questions about the features, amenities, and benefits of living in the new home community.
- Provided detailed information on floor plans, design options, and current incentives to potential buyers.
- Assisted customers with selecting financing options that best fit their budget and lifestyle needs.
- Negotiated sales contracts with customers and monitored progress throughout the process.
- Developed marketing materials such as brochures, flyers, postcards. to promote new home communities.
- Maintained a comprehensive knowledge of the local real estate market including pricing trends, competitive offerings, and availability of land parcels.
- Organized open houses for newly constructed homes to attract more buyers.
Real Estate Agent
Oakstrand Realty Group
05.2023 - Current
- Increased property sales by implementing innovative marketing strategies and utilizing social media platforms.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
NOTARY LOAN SIGNING AGENT
Genesis Signing Services
01.2009 - Current
- Administered oath to document signers to obtain affirmation of truth
- Printing loan documents, meeting signer witnesses signatures and walk borrower through loan signing process
- Notarizing their signature, and quickly returning documents for processing
- Checked documents and identifying credentials for all parties.
- Expedited the loan signing process for faster completion rates with thorough attention to detail.
Sales Representative
Club Wyndham
06.2023 - 04.2024
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
SALES ASSOCIATE/ CUSTOMER SERVICE
Spectrum
09.2022 - 05.2023
- Encouraged customers to make additional purchases and suggested relevant items
- Enticed customers with sales and promotions to boost sales
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
- Built relationships with potential customers by providing helpful advice on product selection.
REAL ESTATE AGENT
Global Real Estate Services
09.2017 - 05.2022
- Represented buyers and sellers of developed and undeveloped properties
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations
- Communicated with clients to understand property needs and preferences.
CUSTOMER SERVICE SPECIALIST WORK FROM HOME
Amazon
07.2018 - 08.2019
- Took payment information and other pertinent information such as addresses and phone numbers to place orders
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Worked with customers to understand needs and provide excellent service.
ADMISSIONS COORDINATOR/HR COORDINATOR
Oakbridge Health Care
07.2015 - 03.2018
- Confirmed all insurance benefits met standards of admissions as dictated by policy
- Completed preliminary paperwork for incoming and outgoing patients
- Assisting with client queries and admissions procedures
- Managing the admissions and onboarding for the organization
- Organizing and inputting information to databases
- Handling phone calls and emails from prospective patients, or clients
- Planning and coordinating with the admissions team about events and other important dates
- Maintained human resources information system and kept employee files up to date and accurate
- Sent notices to employees and subcontractors regarding expiring documentation.
SUBSTITUTE TEACHER
Polk county school
08.2005 - 06.2015
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
CUSTOMER SERVICE AGENT TEAM LEADER
ANC Corporation
01.1998 - 07.2005
- Trained, coached and mentored team members in customer service principles and techniques
- Provided timely resolution of customer complaints and inquiries
- Monitored calls for quality assurance purposes and provided feedback to staff members on performance.
Education
Associate of Science - Nursing
Ideal Professional Institute
Miami, FL07.2016
B.S -
University of Phoenix
Orlando, FLORIDALICENSE IN CLAIM ADJUSTER -
Polk State College
Winter Haven, FLLICENSE IN REAL ESTATE -
Climer Real Estate School
Orlando, FLSkills
- Buyer qualification
- Sales strategy
- Customer Relationship Management
- Contract Preparation
- Paperwork Processing
- Hospitality and accommodation
- Appointment Coordination
- Time management proficiency
- Analytical and Logical Thinking
- Promote properties
- Market monitoring
- Conflict Resolution
- Time management abilities
- Financial advisory
- Social Media Savvy
- Team Collaboration
- Leads Prospecting
- Negotiation Management
Timeline
New Home Sales Consultant
Adams Homes of Northwest FL
06.2024 - Current
Sales Representative
Club Wyndham
06.2023 - 04.2024
Real Estate Agent
Oakstrand Realty Group
05.2023 - Current
SALES ASSOCIATE/ CUSTOMER SERVICE
Spectrum
09.2022 - 05.2023
CUSTOMER SERVICE SPECIALIST WORK FROM HOME
Amazon
07.2018 - 08.2019
REAL ESTATE AGENT
Global Real Estate Services
09.2017 - 05.2022
ADMISSIONS COORDINATOR/HR COORDINATOR
Oakbridge Health Care
07.2015 - 03.2018
NOTARY LOAN SIGNING AGENT
Genesis Signing Services
01.2009 - Current
SUBSTITUTE TEACHER
Polk county school
08.2005 - 06.2015
CUSTOMER SERVICE AGENT TEAM LEADER
ANC Corporation
01.1998 - 07.2005
Associate of Science - Nursing
Ideal Professional Institute
B.S -
University of Phoenix
LICENSE IN CLAIM ADJUSTER -
Polk State College
LICENSE IN REAL ESTATE -
Climer Real Estate School
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