Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassandrea Contri

Crestview,FL

Summary

Excellent communicator and dependable team player with strong understanding of the inner workings of office management and striving for employee satisfaction. Adept at building bridges between staff and senior members of the corporation. Able to deliver outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.

Overview

24
24
years of professional experience

Work History

Customer Service Representative

Tiffany Woodham State Farm
05.2019 - 06.2020
  • Handled customer inquiries courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Delivered exceptional customer service to customers with extensive knowledge of services and creating a positive experience.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Front Desk Receptionist

Westerra Engineering Firm
01.2017 - 10.2017
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.

MRI Technologist, NCOIC

United States Air Force
05.2002 - 04.2013
  • Coordinated activities of subordinate personnel to support mission success.
  • Maintained supplies and equipment needed for shop activities.
  • Provided annual performance reports.
  • Handled administrative requirements, maintained records and submitted operational reports.
  • Trained personnel for MRI standard operation procedures.
  • Greeted patients upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Prepared weekly employee work schedules to meet operational needs.
  • Collected and distributed information to staff.
  • Troubleshot employee concerns and recommended corrective actions to resolve issues.
  • Answered phones and resolved customer problems and complaints.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to shop employees by copying, faxing, and filing documents.
  • Organized, maintained and updated information in computer databases.
  • Educated patients on procedure details, provided instructions, and answered questions to minimize anxiety and improve cooperation.
  • Reviewed physicians' orders to determine medical imaging needs.
  • Handled confidential information in compliance with HIPPA requirements.
  • Prepared and administered contrast materials for imaging procedures.
  • Monitored and managed inventory .
  • Operated MRI equipment.
  • Prepared and monitored patients for MRI procedures.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Insurance Agent

John Etchart And Associates
01.2000 - 04.2002
  • Maintained high standards of customer service by building relationships with clients.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
  • Approached potential clients by using direct marketing mailings and phone contacts.
  • Educated clients on insurance policies and procedures.
  • Analyzed customer needs to provide customized insurance solutions.
  • Worked with sales team to collaboratively reach goals, consistently meeting or exceeding personal quotas.
  • Researched and identified potential new markets.

Office Manager

Speedee Cash
02.1998 - 01.2000
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and receiving supplies.
  • Coordinated and managed schedules.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Reported to senior management on organizational performance and progress toward goals.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.

Manager

Spa King
01.1996 - 04.1998
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to forecast future needs.
  • Offered assistance to customers, assessing needs, and maintaining knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Created employee schedules to align coverage with forecasted demands.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Identified and communicated customer needs to appropriate person in the chain of command.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff conflicts, actively listening to concerns and finding middle ground.
  • Developed relationships with customers through account evolution.
  • Maintained positive customer relations by addressing problems and implementing corrective actions.
  • Used industry expertise and customer service skills to resolve customer concerns and promote loyalty.

Education

Bachelor of Arts - Human Resources Management

American Military University
Charles Town, WV
03.2024

Associate of Science - Radiologic Technology

Community College of The Air Force
Montgomery, AL
06.2005

Skills

  • Performance Evaluation
  • Policy Development
  • Training and Onboarding
  • Client Relationship Management
  • New Hire Training
  • Public Speaking
  • Administrative Skills
  • Time Management
  • HIPAA Expert
  • Safety Training
  • Clerical Support
  • Administrative Support

Timeline

Customer Service Representative

Tiffany Woodham State Farm
05.2019 - 06.2020

Front Desk Receptionist

Westerra Engineering Firm
01.2017 - 10.2017

MRI Technologist, NCOIC

United States Air Force
05.2002 - 04.2013

Insurance Agent

John Etchart And Associates
01.2000 - 04.2002

Office Manager

Speedee Cash
02.1998 - 01.2000

Manager

Spa King
01.1996 - 04.1998

Bachelor of Arts - Human Resources Management

American Military University

Associate of Science - Radiologic Technology

Community College of The Air Force
Cassandrea Contri