Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassaundra Duran

Tucson,AZ

Summary

Well-qualified Leasing Consultant with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

13
13
years of professional experience

Work History

Leasing Consultant

Winn Companies
06.2021 - Current
  • Greeted clients, showed houses, sent offers and prepared leases.
  • Verified tenant incomes and other information before accepting lease applications.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Responded to requests and scheduled appointments for property showings.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.

Cashier

AAFES Express
08.2018 - 06.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.

Cashier Assistant

Costco
09.2017 - 01.2018
  • Met customer needs through polite, friendly and attentive service.
  • Cleaned and sanitized cashier workstation and scanning area.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Trained new cashier team members in customer service and money handling processes.
  • Worked with other associates to support cashiers and management needs.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Retrieved items for customers and verified prices.
  • Packed customer orders into boxes and bags, transferring to shopping cart.
  • Replenished shelves regularly to meet customer demand and maximise sales.
  • Helped clients transport large or bulky items into vehicles.

Lead Cashier

PetSmart
09.2013 - 08.2014
  • Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers by answering questions and fulfilling requests.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Checked merchandise multiple times during each shift and restocked products when stock ran low.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
  • Educated employees on register use, merchandising, and customer service.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Led cashiers and associates in providing thoughtful customer service.

Supervisor

Kohls
08.2010 - 06.2013
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.

Education

High School Diploma -

Plano Senior High School
Plano, TX
06.2009

Skills

  • Attention to Detail
  • Communication Skills
  • Computer Skills
  • Problem Solving
  • Customer Service
  • Leadership Skills
  • Interpersonal Skills
  • Application Processing
  • Move-In Coordination
  • Tenant Relations
  • Property Tours
  • Customer Loyalty

Timeline

Leasing Consultant

Winn Companies
06.2021 - Current

Cashier

AAFES Express
08.2018 - 06.2021

Cashier Assistant

Costco
09.2017 - 01.2018

Lead Cashier

PetSmart
09.2013 - 08.2014

Supervisor

Kohls
08.2010 - 06.2013

High School Diploma -

Plano Senior High School

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Cassaundra Duran