Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Cassaundra Kite

6453 Lovedale Road Bascom,FL

Overview

5
5
years of professional experience

Work History

Medical Assistant

Family Practice And Internal Medicine
08.2019 - 03.2023
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Completed EKGs and other tests based on patient presentation in office.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.

Teller

Jackson County Teachers Credit Union
11.2017 - 06.2019
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
  • Educated customers on use of banking website and mobile apps.
  • Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Monitored and verified suspicious activity on customer accounts.
  • Referred customers to other banking departments for specialized services.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Handled various accounting transactions.
  • Assisted customers with banking needs and inquiries.
  • Maintained friendly and professional customer interactions.
  • Played an active role in community events and initiatives on behalf of the bank, promoting our commitment to local engagement.
  • Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.

Education

No Degree -

Chipola College
Marianna, FL

High School Diploma -

Marianna High School
Marianna, Florida
05.2013

Skills

  • Vital sign monitoring
  • Medical terminology knowledge
  • Customer service
  • Patient scheduling
  • HIPAA compliance
  • Direct patient care
  • Clinical documentation
  • Patient-focused care
  • Procedure assistance
  • Reliable team player
  • Data entry
  • Electronic medical records
  • Compassionate
  • CPR
  • Immunization administration
  • Patient assessments
  • Professionalism and ethics
  • Appointment setting
  • Maintaining confidentiality
  • Insurance verification
  • Medical records management
  • Patient care coordination
  • Patient flow management
  • First aid
  • Medical supply inventory
  • Medical office administration
  • Complex problem-solving
  • Patient management
  • Patient relations
  • Adaptable
  • Inventory and supply management
  • Simple dressings
  • Prioritizing stat orders
  • Professional bedside manner
  • Payment collection
  • Monitoring patient progress
  • Healthcare software proficiency

Additional Information

• Results-oriented, dependable, professionally experienced in customer service and sales.

• Motivates staff to increase productivity and company profitability.

• Excels in a fast paced environment.

• Works well independently and a part of a team.

• Committed to excellence.

• Strong organizational and time management skills.

• Adobe Photoshop CS4, CS5, Creative Cloud, Photoshop Lightroom.

• Microsoft Word, Windows, PowerPoint, Excel.

• Experience with Allscripts Clinical and CPSI programs.

• Knowledge of various secretarial software programs.

• Knowledge in various prior authorization websites (i.e., Cover My Meds, Rad MD, Availity, Evicore...)

Timeline

Medical Assistant

Family Practice And Internal Medicine
08.2019 - 03.2023

Teller

Jackson County Teachers Credit Union
11.2017 - 06.2019

No Degree -

Chipola College

High School Diploma -

Marianna High School

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Cassaundra Kite