Cassaundra Thomas
Russellville,US
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Consumer Safety Inspector
Usda Fsis
04.2023 - Current
- Supported companies in achieving regulatory compliance, providing guidance on best practices for food handling, storage, and processing.
- Collaborated with management teams to develop corrective action plans for identified deficiencies, promoting a safer production environment.
- Maintained up-to-date knowledge of industry advancements, applying new techniques and technologies to improve inspection efficiency.
- Educated industry professionals on current regulations and policies, enhancing overall compliance levels within the sector.
Quality Assurance Technician
Wayne Farms
03.2022 - 04.2023
- I monitor for possible foreign material hazards
- I monitor Good Manufacturing Practices (GMP's)
- I monitor for Sanitation Standard Operating Procedures (SSOP's)
- Assist with Pre-Operational Procedures by inspecting the cleanliness of equipment before normal operation begins
- Assessed materials, parts and products for conformance with quality control requirements and production specifications
- Researched specifications for poultry products to ensure final quality
- Performed visual inspections of finished products
- Conducted frequent quality and compliance reviews of production work.
Backup Shipping Clerk
Wayne Farms
03.2022 - 04.2023
- Checked items to be shipped against work orders to confirm correct quantities
- Compared shipment contents with paperwork to support inventory accuracy and records management
- Tracked inventory levels and kept accurate records
- Made shipping labels with correct product, hour and pallet codes along with correct manufacturing/production dates.
Backup Utility
Wayne Farms
03.2022 - 04.2023
- Monitored staff activity, providing guidance for workers deviating from operating standards and advising managers of recurring compliance failures
- Enforced company policies, answered coworkers' questions and trained new personnel
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures
- Assigned tasks to employees and monitored productivity, performance and task completion
- Delegated tasks to multiple employees while maintaining efficient workplace.
Line Associate
Wayne Farms
03.2022 - 04.2023
- Used special knives, tools and equipment to cut, debone and separate meat
- Cut and deboned carcasses in marketable pieces such as wings, drumsticks and breasts
- Assembled, set up and tore down work stations and production lines and maintained neat, clean and safe work area
- Followed established procedures for safety and productivity
- Randomly selected products at various stages of production for evaluation
- Completed routine inspections of components and products to fulfill quality assurance requirements.
Regional Manager Assistant/ Equipment Manager
Tobacco Town Inc
08.2019 - 03.2022
- Helped with Software updates for 11 retail locations as well as Head Quarters location
- Assisted with End of Year Inventory for 11 retail locations
- Able to proficiently use Hand Held Terminals
- Covered all other Head Quarter's office jobs when employee's were on vacation
- Directed and supervised staff performance
- Increased sales by optimizing in-store promotional strategies
- Managed daily operations, client relations and IT
- Dealt with customer complaints and rectified product and service issues
- Responded to customer inquiries and delivered appropriate information after carefully researching issues
- Coached staff on strategies to enhance performance and improve customer relations.
Inventory Control
Tobacco Town Inc
07.2015 - 08.2019
- Managed daily and weekly cycle accounts and adjusted inventory records to ensure accuracy
- Trained new store managers on Daily paperwork, weekly inventory counts, scheduling, ordering and any other managerial duties
- Can proficiently navigate Hand Held Terminals
- Worked closely with purchasing and production to maintain levels of quality and on-hand inventory
- Prepared and maintained records and reports of inventories, price lists, shortages, shipments, expenditures and goods used or issued.
Store Manager
Tobacco Town Inc
01.2013 - 07.2015
- Did weekly store orders to keep location fully stocked with all available products
- Totaling invoices for incoming orders
- Coached, managed and developed teams to provide exceptional service and achieve sales goals
- Staged merchandise and stocked sales floor to stimulate impulse sales
- Managed visual merchandising, maintaining standards and elevating customer experience
- Delegated work to staff, setting priorities and goals
- Organized and updated schedules to optimize coverage for expected customer demands
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Prepared staff work schedules and assigned team members to specific duties
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Cashier
Tobacco Town Inc
03.2011 - 07.2013
- Processed refunds for worn, damaged and broken merchandise
- Operated cash register or POS system to receive payment by cash, check and credit card
- Discounted purchases by scanning and redeeming coupons
- Helped customers find specific products, answered questions and offered product advice
- Answered product questions with up-to-date knowledge of sales and store promotions
- Scanned merchandise using point-of-sale system for accurate purchase totals
- Answered customer questions and provided store information
- Preserved appearance of store by arranging and replenishing displays and merchandise racks
- Delivered high level of customer service to patrons using active listening and engagement skills
- Helped with purchases and signed customers up for rewards program
- Used suggestive selling techniques to promote add-on sales
- Trained new team members in cash register operation, stock procedures and customer services
- Directed trash removal and sanitation procedures to keep aisles and register area organized
- Verified customer age requirement for tobacco purchases.
Education
High school diploma or equivalent -
Russellville High School
Russellville, AR05.2008
Skills
- Adaptive Learning
- Documentation Review
- Policy Enforcement
- Exceptional customer service
- Attention to Detail
- Following Instructions
Jobrelatedtraining
- Quality Assurance Technician
- Backup Utility
References
- Amanda Duvall, Tobacco Town Inc, Supervisor, (479)968-0500
- Angie Mcneese, (479)747-5386
- Misti Chenowith, (479)567-7591
- Ashleigh Cowgill, (479)622-1432
Timeline
Consumer Safety Inspector
Usda Fsis
04.2023 - Current
Quality Assurance Technician
Wayne Farms
03.2022 - 04.2023
Backup Shipping Clerk
Wayne Farms
03.2022 - 04.2023
Backup Utility
Wayne Farms
03.2022 - 04.2023
Line Associate
Wayne Farms
03.2022 - 04.2023
Regional Manager Assistant/ Equipment Manager
Tobacco Town Inc
08.2019 - 03.2022
Inventory Control
Tobacco Town Inc
07.2015 - 08.2019
Store Manager
Tobacco Town Inc
01.2013 - 07.2015
Cashier
Tobacco Town Inc
03.2011 - 07.2013
High school diploma or equivalent -
Russellville High School