Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
CASSAUNDRA WEBB

CASSAUNDRA WEBB

Jacksonville,FL,

Summary

Enthusiastic, hardworking, dependable individual, who thrives in a team atmosphere. I pay exceptional attention to detail. I come equipped with extensive knowledge of the retail industry. Energetic professional with engaging personality, outgoing and driven to reach company goals. Skilled in management operations, customer service, time management, Phone Sales, with Strong organizational skills.

Overview

12
12
years of professional experience

Work History

Area Sales Manager

Amazon
Jacksonville, FL
06.2022 - 06.2023
  • Developed and implemented strategic sales plans to accommodate corporate goals.
  • Monitored sales team performance and provided effective training to help each reach targets.
  • Conducted field rides with sales personnel to provide in-the-field coaching and training.
  • Conferred with merchants and developed partnerships to capitalize on new sales opportunities.
  • Supported sales team members to promote growth and development.
  • Conducted market research and reported on competitors.

Manager

Lowes Home Improvement
Jacksonville, FL
12.2020 - 06.2022
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards daily.
  • Assigned tasks to associates to fit skill levels and maximize team performance.

Warehouse Supervisor

BestBuy
Jacksonville, FL
08.2015 - 03.2020
  • Monitored daily shipping, handling and receiving to promote smooth operations within warehouse.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Generated warehouse shipping documents, packing lists and invoices.
  • Enforced strict safety procedures and protocols through successful management of warehouse team members.
  • Trained staff on material handling processes to reduce shipping times.

Assistant Manager

Circle K
Jacksonville, FL
12.2014 - 08.2015
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Completed inventory audits to identify losses and project demand.

Customer Service/Management

Walt Disney World
Orlando, FL
09.2011 - 08.2014
  • Acted as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
  • ALWAYS patient, empathetic, and passionately communicative.
  • Manage large amounts of incoming calls, Generate sales leads, Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using acurate methods/tools.

Education

Cosmetology

Hair Design Institute
2015

High School Diploma - Computer Graphics

Wekiva High School
2011

Skills

  • CONFIDENT!
  • Management Skilled 8
  • Friendly attitude, I always go above and beyond
  • Focused on customer satisfaction & company goals
  • Strong organizational skills
  • Active listening skills
  • Cross-functional team management
  • Data Entry
  • Sharp problem solver
  • Schedule management
  • Employee development
  • Sound judgment
  • Revenue Generation
  • Verbal and Written Communication
  • Presentations and Proposals
  • Territory and Account Management
  • Market and Competitive Analysis
  • Proficient in Microsoft word and Excel doccunents

Accomplishments

  • Sales consistently generated additional revenue through skilled sales techniques.
  • Researched, claims and rapidly resolved client conflicts to prevent loss of business for the company.
  • Consistently maintained high customer satisfaction ratings.
  • Promoted to management due to strong leadership skills and quality customer service. With that, I achieved employee retention and higher customer satisfaction.

Timeline

Area Sales Manager

Amazon
06.2022 - 06.2023

Manager

Lowes Home Improvement
12.2020 - 06.2022

Warehouse Supervisor

BestBuy
08.2015 - 03.2020

Assistant Manager

Circle K
12.2014 - 08.2015

Customer Service/Management

Walt Disney World
09.2011 - 08.2014

Cosmetology

Hair Design Institute

High School Diploma - Computer Graphics

Wekiva High School

Similar Profiles

CREATE PROFILE
CASSAUNDRA WEBB