Cassendra S. Anderson
Irving,TX
Summary
Versatile insurance professional specializing in claims evaluation and quality assurance. Proficient in policy analysis, compliance review, and effective communication, demonstrating a commitment to accurate claims processing and enhanced customer service delivery.
Overview
7
7
years of professional experience
Work History
Virtual Quality Support
Caliber Collision
Lewisville, Texas
02.2025 - 01.2026
- Conducted estimate photo and documentation reviews to ensure compliance and accuracy.
- Communicated findings to service advisors to improve training and adherence to standards.
- Reinforced company standards for part selection, vendor usage, and labor mix processes.
- Executed tasks independently with minimal supervision, demonstrating reliability and accountability.
- Completed daily duties accurately and efficiently within established timelines.
- Prioritized and organized tasks to achieve service goals effectively.
- Collaborated with team members to meet project objectives and deadlines.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Claims Adjuster
All State Insurance Company
Irving, Texas
03.2023 - 10.2024
- Investigated, evaluated, and negotiated theft and fire claims to ensure fair outcomes for policyholders.
- Investigated claim details to determine coverage and assess liability.
- Evaluated insurance claims for accuracy and compliance with company policies.
- Utilized claims management software to track and manage ongoing cases efficiently.
- Negotiated settlements with vendors and policyholders to resolve disputes amicably.
- Applied knowledge of policies and insurance regulations to assess coverage and analyze data.
- Facilitated total loss claim settlements by gathering documentation and communicating with stakeholders.
- Collaborated with field appraisal, subrogation, and special investigative units to enhance claims processing.
- Conducted thorough reviews of auto damage estimates for accuracy and compliance with company standards.
- Determined salvage values based on comprehensive assessments.
- Utilized CCC and various other workstreams to optimize claims handling.
Underwriting Service Assistant
State Farm Insurance
Richardson, Texas
06.2019 - 03.2023
- Assisted with inbound calls from agents & team members. Process high volume policy changes using guidelines & procedures that comply with state laws
- Responded to inquiries regarding insurance availability, eligibility, coverage's, policy changes, transfers, claim submissions, & billing clarification
- Responded to agent & policyholder questions regarding policy billing & processing procedures
- Researched policy information & Enter policy changes
- Assisted underwriting team with risk assessment and policy evaluations.
- Communicated with agents to clarify information and resolve inquiries.
- Reviewed documentation for compliance with company standards and regulations.
- Maintained up-to-date records of all underwriting activities in accordance with established procedures.
Education
High School Diploma -
High School
Greenville, MS05-2009
Skills
- Quality assurance
- Quality control
- Compliance review
- Process improvement
- Risk management
- Data analysis
- Documentation review
- Customer service
- Loss adjustment
- Conflict resolution
- Policy analysis
- Claims investigation
- Damage assessment
- Customer relationship management
- Effective communication
- Excellent communication
- Negotiation strategies
Licensures
Texas All Lines Adjuster
Timeline
Virtual Quality Support
Caliber Collision
02.2025 - 01.2026
Claims Adjuster
All State Insurance Company
03.2023 - 10.2024
Underwriting Service Assistant
State Farm Insurance
06.2019 - 03.2023
High School Diploma -
High School