Cassene LLoyd
Bronx,NY
Summary
Proven Patient Care Taker and Sales Manager with a track record of enhancing patient wellbeing and driving sales growth at T & D Bargain Hut. Skilled in compassionate care and safety compliance, adept at fostering client relationships and improving sales strategies. Achieved significant client satisfaction and operational efficiency through innovative care and sales techniques. Dedicated care professional, committed to supporting patients in feeling secure and comfortable in clinical and home settings. Responsible team player always willing to assume additional responsibility to ease family burden. Expertise in culinary and feeding skills.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Patient Care Taker
Self Employed Services
01.2016 - Current
- Assisted in the coordination of patient care by scheduling appointments, managing transportation, and ensuring timely follow-up visits.
- Promoted optimal nutrition by preparing meals according to individual dietary requirements and preferences.
- Enhanced the overall patient experience by anticipating needs, offering assistance proactively, and addressing concerns promptly.
- Assisted patients with daily living activities for improved quality of life and increased independence.
- Maintained a clean, safe, and comfortable environment for patients, contributing to their overall wellbeing.
- Maintained clean and safe environment to promote patient safety and comfort.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Sales Manager
T & D Bargain Hut
03.2000 - 09.2007
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Built relationships with customers and community to establish long-term business growth.
Retail Salesperson
Self-employeed
01.1995 - 11.1999
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Enhanced store appearance by maintaining attractive merchandise displays and ensuring a clean, welcoming environment for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Ensured smooth store operations by assisting with opening and closing procedures, maintaining accurate cash registers, and complying with company policies.
- Answered questions about store policies and addressed customer concerns.
- Issued receipts and processed refunds, credits, or exchanges.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Bolstered cross-selling opportunities by proactively identifying complementary products that met customers'' needs.
Education
High School Diploma -
Mona High School
St. Andrews, Jamaica12.1992
Skills
- Personal Hygiene Assistance
- Compassionate Care
- Feeding Assistance
- Safety Compliance
Certification
- Security Guard Training - 8hr.
- Security Guard Training - 16hr.
- Christle Security Guard Training School. Certified & Licensed in New York State.
Additional Information
Excellent Customer Service
Dilligent Observer and a Quick Thinker
Proactive and a Good Problem Solver
Timeline
Patient Care Taker
Self Employed Services
01.2016 - Current
Sales Manager
T & D Bargain Hut
03.2000 - 09.2007
Retail Salesperson
Self-employeed
01.1995 - 11.1999
High School Diploma -
Mona High School
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