Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassey Castro

Katy,Harris County

Summary

Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Apply advanced Spanish skills to enhance service for customers and collaborate effectively with diverse team members. Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules.

Focused and reliable Waiter bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.

Quality-driven Cashier Team Lead with background training new cashiers and guiding employees. Patient and professional when leading others and improving staff skills. Expert at offering positive feedback and constructive criticism for upbeat atmosphere, smooth operations and ideal customer experiences.

Overview

4
4
years of professional experience

Work History

Delivery Driver

DoorDash
Katy, TX
12.2020 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Delivered packages to customer doorsteps and business offices.
  • Customer Rating: 4.91/5.00
  • Over 1000 Lifetime Deliveries with a 92% Completion Rate and a 93% On Time Rate

Cashier Team Lead

Popeyes Chicken
Katy, Texas
10.2019 - 12.2020
  • Trained team members on cash register operation and cash handling.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Communicated with customers and team members to solve problems.
  • Operated POS cash register and equipment to collect payments.
  • Monitored areas for security issues and safety hazards.
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
  • Processed checks, cash and credit purchases or refunds.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Waiter

Astor Farm To Table
Katy, TX
08.2018 - 09.2019
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used cash registers and credit card machines to cash out customers.

Education

High School Diploma -

Cinco Ranch High School
Katy, TX
05.2022

Skills

  • Loading and Unloading
  • Delivery and Shipment Records
  • Attention to Detail
  • Ability to Lift 50 Pounds
  • Valid Driver's License
  • Verbal and Written Communication
  • Time Management
  • Heavy Lifting
  • Customer Service
  • Teamwork and Collaboration
  • Contactless Deliveries
  • Cash Register Operations

Timeline

Delivery Driver

DoorDash
12.2020 - Current

Cashier Team Lead

Popeyes Chicken
10.2019 - 12.2020

Waiter

Astor Farm To Table
08.2018 - 09.2019

High School Diploma -

Cinco Ranch High School
Cassey Castro