Cassey Henry
Spring,TX
Summary
Professional manager known for driving process improvements and ensuring compliance with industry standards, contributing to operational success. Highly collaborative, adaptable to changing needs, and reliable in achieving team objectives. Proficient in leadership, communication, and problem-solving.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Title Manager
Razzoo's Cajun Cafe
12.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Gift Shop Sales Associate
Animal World & Snake Farm Zoo
11.2021 - 12.2022
- Used a consultative sales approach to understand customer needs and make relevant recommendations
- Solved financial issues, improved operations, and provided excellent customer service
- Greeted customers and offered assistance with merchandise selection, accessory selection, and purchase completion
Hostess
IHOP
11.2021 - 12.2022
- Oversaw server balance and table turnover to ensure that customers were properly seated and satisfied
- Assigned work tasks and coordinated the activities of dining room personnel to provide prompt, courteous service to patrons
- Maintaining accurate wait list quotes while efficiently directing the seating of guest parties
Server
IHOP
11.2021 - 11.2022
- Kept up to date on the menu and special offers, recommending specific items based on customer preferences and food allergies
- Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies
- Maintained table settings by promptly and courteously removing courses, replacing utensils, and refilling beverages
Education
High School -
New Braunfels High School
New Braunfels, TX01.2021
Skills
- Problem-solving aptitude
- Detail Oriented
- Reliability
- Quality Control
- Communication Skills
- Team building
Certification
- AAA Food Handler Certification issued on August 8, 2024
Timeline
Title Manager
Razzoo's Cajun Cafe
12.2022 - Current
Gift Shop Sales Associate
Animal World & Snake Farm Zoo
11.2021 - 12.2022
Hostess
IHOP
11.2021 - 12.2022
Server
IHOP
11.2021 - 11.2022
- AAA Food Handler Certification issued on August 8, 2024
High School -
New Braunfels High School
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