Cassey Drackley
Bedford,TX
Summary
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
13
13
years of professional experience
Work History
Office Manager/Senior Payroll Manager
City of Bedford Fire Department
03.2012 - Current
- Manage daily office operations, ensuring efficient workflow and adherence to departmental protocols.
- Oversee budget management for office expenditures, ensuring cost-effective use of resources within approved limits.
- Facilitated communication between departmental teams to streamline information flow and collaboration.
- Assisted in budget preparation by tracking expenses and identifying cost-saving opportunities within the department.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained visitor log for entering and leaving facility for security purposes.
- Routed incoming mail and messages to relevant personnel without delay.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
L D Bell High School
Hurst, TXSkills
- Customer service
- Office management
- Organizational skills
- Clear oral/written communication
- Scheduling and calendar management
- Mail handling
- Multi-line telephone operation
- Document control
- Security awareness
- Meeting preparation
- Spreadsheet tracking
- Expense reporting
- Travel planning
- Front desk operations
Timeline
Office Manager/Senior Payroll Manager
City of Bedford Fire Department
03.2012 - Current
L D Bell High School
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