Cassi Fisher
New River,AZ
Summary
Results-driven Technical Product Owner with over 20+ years of deep travel domain knowledge specializing in Sabre GDS Native commands and web services. Over 5 years of experience specializing in data-driven products and business process analysis, passionate about developing scalable, maintainable, and high-performing software solutions. Proven ability to collaborate effectively with both business and technical stakeholders, leveraging deep expertise in Agile methodologies to deliver actionable intelligence, and improve data accuracy.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Technical Product Owner
Bell Flight
12.2022 - Current
- Effective technology leader familiar with product definition gifted in capturing, eliciting, and breaking down business requirements into business needs, workflows, and functions, with a focus on delivering data driven products
- As a FLRAA Digital Enterprise Technical Product Owner I am responsible for defining customer and business requirements through customer and internal team(s) engagements, documenting the business processes, existing tools, source systems, dependencies, non-functional specs, and expected value to the contract or the business
- I enjoy solving problems, being an effective communicator, and have a strong understanding in product development methodologies, and business process analysis
- I am focused on data enablement improving collaboration between the US Government and contractors
- This will support data-driven activities, storage, and applications across all phases of the aircraft lifecycle to optimize readiness, performance, and cost
- Managing a backlog of features derived focused on capabilities and solutions, from end to end
- Leverages understanding of the business and customer to influence the product roadmap
Product Manager
Arrivia
04.2022 - 12.2022
- Dedicated LiveVox Product, driving our roadmap, and providing our call center agents and customers an integrated Omni-Channel experience
- Responsible for the success of our product development
- Partners with business leads and others to provide direction to the SCRUM team
- Develops and maintains the Product Backlog, aligned with Product Roadmap
- Partners directly with User Experience team to define and deliver best in class digital experiences
- Drives the integration of content and vendors into the various applications across the organization where overrides the most appropriate business value
- Prepared project brief for feature for future envisioning using BI, research, and stakeholder feedback
- Understand and blend existing and emerging competitive insights into strategic insights
- Utilizes analytical skills to ask the right questions, creates, organizes, translate, and cross reference requirements
- Effectively manage stakeholder across the enterprise to plan, progress and deliver the business leads strategy
- Communicates and translates between technical and non-technical stake holders
- Drives plans for A/B testing and is responsible for post launch analysis
- Helps the business led to communicate openly and facilitated transparency in the Live Vox Domain
Sr Technical Product Manager
TripActions/Navan
10.2021 - 04.2022
- Responsible for the successful implementation of the Flights Inventory Product Plan -New Distribution Capability (NDC)
- Determine the best methods and integrate with flight providers to ensure our customers and users realize the feature set proposed
- Additional day-to-day responsibilities included Sabre GDS Web-Services Specialty
- Establish and communicate a vision for responsible products within Flights Inventory
- Partner with engineering, design and vendors build products that carry the business forward
- Using technical skills and expertise will help to shape our product roadmap
- Communicate regularly with users, establishing strong relationships with key customers
- Represent product team regularly with internal stakeholders, including leadership across the company and at company-wide meetings
- Iterate and evolve flight inventory products at a rapid pace to meet the ever-growing demands of our expanding customer base
- Deliver clear, thoughtful documentation throughout the process which can be easily understood by technical and non-technical decision-makers
- Leverage data to make informed decisions when confronted with ambiguity
- Understand technical dependencies and communicate necessary changes to Engineering counterparts
Program Manager AML/KYC & Migration Oversight
AMERICAN EXPRESS
06.2021 - 10.2021
- Manage and optimize the AML/KYC uplift roadmap for the acquisition portfolio, accelerating intake and delivery process
- Responsible for driving alignment to the AML/KYC uplift roadmap, proactively coordinating dependencies and mitigating risks
- Understanding multiple market and channel AML/KYC requirements for onboarding and working closely with product and engineering teams to develop a strategy for lightweight and scalable solutions
- Partner with analytics and marketing teams to assess channel, market, and product performance to between optimize scope decisions and capacity investments
- Excellent communication and collaboration skills with the ability to influence and gain alignment at all levels within the organization, including senior leadership
- Outstanding strategic and analytical skillset, with proven ability to synthesize complex inputs into clear recommendations
- Proven ability to drive results while managing multiple projects in a fast-paced, deadline driven environment
Product Manager/ Owner (contract role)
AMERICAN EXPRESS
06.2020 - 06.2021
- Daily application of technical knowledge and business acumen to drive digital innovation and business metrics with a customer-first mindset
- Established background in launching software or services in partnership with engineering teams and high degree of proficiency in prototyping, iterative development, Scaled Agile Framework and principles
- Develops card member acquisition, application, and enablement experience globally, reaching card members across the full spectrum of digital channels including mobile, email, social and web
- Delivering exciting next-generation capabilities for marketing products and benefits to our customers
- Ultimate responsibility for decision making and prioritization for backlog working within multi-global markets, compliance, marketing, design, and engineering leaders to convert the product vision into a well-managed development roadmap with a set release cycle
Product Manager – Professional Services
SWITCHFLY
07.2017 - 04.2020
- Drive the vision, scope, and requirements for complex software products
- Produce the Product Definition: its Mission, Vision, and Product Design
- Develop thoughtful, customer-focused, and innovative solutions to complex problems
- Oversaw six technical teams consisting of 7 members each, providing business direction on processes, streamlined efficiencies, implementation of new capabilities within the SaaS platform and enhance existing components
- Own and manage client deliverables within a cross-functional team within a Lean Agile, SAFe for Teams framework
- Developing roadmaps, defining vision, craft user stories, facilitating refinement session, manage backlog, adapt to changing priorities and ambiguity
- Successfully ran end-to-end delivery of six significant releases, within a 2.5-year range, for multiple clienteles, with diversified needs
- Each release included large project initiatives such as implementing a new client within the platform, minor site enhancements for multiple clients and bug/fixes that required in-depth code changes
- Actively drive the platform migration from Target Process to Atlassian Products, specifically on establishing JIRA environment, Project, Workflows, Scheme, Administration, and data import
- Helping all teams within the company transition smoothly and establishing structure
Product Manager – Core Gateway Solutions
APRIVA
11.2016 - 07.2017
- Oversaw the delivery of enhanced e-Commerce functionality to large market clientele, against aggressive timelines, introducing the ability to obtain an authorization and settle at a later time
- Coordinated the cross-team execution of multi-processor EMV certifications
- Ultimate responsibility for decision making and prioritization for backlog working with compliance, internal marketing & sales, compliance and engineering teams to maintain infrastructure stability, resolve real-time incidents and outages, establish and deliver scalable changes prioritized within a well-managed development roadmap with a set release cycle
Senior Manager Quality Assurance
PRODUCT SOLUTIONS SUPPORT, Subsidiary of ECKOH COMPANY (UK)
05.2016 - 11.2016
- Worked in virtual office for Hemmel Hemstead operations and redefined quality assurance testing team strategy to support development efforts within new and existing Genesys Voice Platforms (GVP) computer telephony integration interactive voice response and automatic call distribution system for call centers
- Investigated product problems, understood causal mechanisms, recommended appropriate action, owned problem resolution, and documented results with guidance from more experienced team members
- Collaborated with business analysts and development team members to identify testing requirements during initial project phases and story writing/sprint planning sessions
- Developed and implemented structured phase exit documents, testing processes and summaries, and test plans, cases, and reports
- Used Developer tools to implement a/b testing via SoapUI
- Fostered an atmosphere of safety between company and customers that helps drive loyalty and ensures consistency
- Represented Company in customer communications to resolve issues involving Company products and services
Technical Systems Analyst (contract role)
CHOICE HOTELS
01.2016 - 04.2016
- Worked on a variety of internal Enterprise applications within the ChoiceEdge technical delivery team
- Participated in requirements gathering and documentation and well-versed in being able to support multiple solutions at one time
- Analyzed the system requirements for medium-to-large scale projects
- Worked with the business and IT areas to develop solutions from design to implementation
- Maintained multiple Enterprise applications
- Worked individually with other areas within Information Technology, and with Business Analysts to evaluate, design, and construct solutions such as customer-facing applications and system integrations
- Planned, developed, and performed Unit Tests to ensure a minimal defect environment
- Performed web service analysis and troubleshooting through the evaluation of schema to payload produced
Senior Product Manager
SUPERSHUTTLE/TRANSDEV ON DEMAND
08.2015 - 01.2016
- Created and consistently articulated a vision for product development to support internal customers and effectively communicated with cross-functional partners to enable consistent delivery
- Defined and designed a web-based call center booking application with hands-on product development with a cross-functional team from concept through delivery
- Formalized first release within two months, redefining booking services to create, change and cancel all transportation services on delivery scheduled for the first quarter of 2016
- Worked closely with the business architect to balance technical, product, and business tradeoffs
Education
Technical Certificate -
Sharkey Deaton Travel School
Dayton, OHSome College (No Degree) - Marketing
Edison State Community College
Greenville, OHSkills
- Experienced with Sabre GDS Software
- API Integration Expertise
- SDLC Methodologies Expertise
- Experienced with Agile Processes
- Technology Resource Management
- Automated API Testing Skills
- Skilled in Microsoft Office Applications
- Analytical Problem Solving
- Relationship Building with Stakeholders
- Core Software Development Principles
- User-Centered Design
- Strategic Issue Resolution
- Advanced Technical Knowledge
- Data-Driven Business Analysis
- Troubleshooting Expertise
- Prototyping Skills
Websites
Certification
- SAFe for Teams
- Scrum Alliance – Scrum Master
- XML Language Basics
- ITIL V5
- Leadership Fundamentals
- Managing Technical Projects
Accomplishments
- Developed and staffed a technical help desk for American Express call centers, serving specialized travel agents for Platinum and Centurion Cardmembers.
- At Arrivia, identified commonalities among three legacy systems containing similar reservation data and amalgamated them for modification and use.
- Managed and supported a portfolio of independent advisors by providing direction and consultation in-person, via phone, email, and video conferencing platforms.
- Proven strength in multiple roles to foster and nurture consultative relationship with the internal teams, customers and external partners and/or customers.
- Demonstrated knowledge and support of internal partners and external clients through comprehensive understanding of short-term and long-term goals this included through routine discussions focusing on business trends, immediate objectives, growth opportunities for the future, creating and execution of aligned plans.
- Effectively collaborate with Bell and The Army to support FLRAA Program initiatives and goals, including strategically onboarding and offboarding pertinent teams as necessary based on phase initiatives.
- Currently at Bell Flight, I am a critical resource leading digital transformation effort by integrating various data forms from multiple systems to support new tools, enhancing capabilities beyond those of antiquated tools.
- Presently, identify and implement opportunities that bring forth value via streamlining current processes, reducing or eliminating redundancy. Provide training, communication of change through multi-channel communication (email, written documentation, recorded training, conduct in-person or video conference training). Following up with an established repository containing standard documentation, recorded training sessions and video summaries of elicited feedback sessions.
- Ensure early adoption and engagement of Bell Digital Enterprise products and services.
Professional Development
- Scrum Alliance – Scrum Master
- XML Language Basics
- ITIL V5
- SAFe for Teams
- Product Management Tools: Target Process, Atlassian: Confluence, JIRA, Rally/CA Technologies, Azure DevOps
- UX/UI Tools: iRise Prototyping, Visual Studio
- Technical Skills: Web services, API Services and Documentation, Testing via Postman & Swagger, CRM Tools (such as Salesforce, HubSpot)
- Office 365: Word, Excel, Visio, SharePoint, Project, Planner, Teams
Previous Experience
- American Express, Senior Product Manager – Travel & Lifestyle Services, 01/01/13, 01/01/15
- American Express, Senior Business Analyst – Travel & Lifestyle Services, 01/01/10, 01/01/13
- Chatfield Group, Director of American Express Accounts, 01/01/09, 01/01/10
- American Express, Business Systems Analyst – Travel & Lifestyle Services, 01/01/03, 01/01/09
- American Express, Technical Support Analyst – Travel & Lifestyle Services, 01/01/96, 01/01/03
References
References available upon request.
Timeline
Technical Product Owner
Bell Flight
12.2022 - Current
Product Manager
Arrivia
04.2022 - 12.2022
Sr Technical Product Manager
TripActions/Navan
10.2021 - 04.2022
Program Manager AML/KYC & Migration Oversight
AMERICAN EXPRESS
06.2021 - 10.2021
Product Manager/ Owner (contract role)
AMERICAN EXPRESS
06.2020 - 06.2021
Product Manager – Professional Services
SWITCHFLY
07.2017 - 04.2020
Product Manager – Core Gateway Solutions
APRIVA
11.2016 - 07.2017
Senior Manager Quality Assurance
PRODUCT SOLUTIONS SUPPORT, Subsidiary of ECKOH COMPANY (UK)
05.2016 - 11.2016
Technical Systems Analyst (contract role)
CHOICE HOTELS
01.2016 - 04.2016
Senior Product Manager
SUPERSHUTTLE/TRANSDEV ON DEMAND
08.2015 - 01.2016
- SAFe for Teams
- Scrum Alliance – Scrum Master
- XML Language Basics
- ITIL V5
- Leadership Fundamentals
- Managing Technical Projects
Technical Certificate -
Sharkey Deaton Travel School
Some College (No Degree) - Marketing
Edison State Community College
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